The name of the outlet and the business time board should be installed on the left or right side of the main entrance of the outlet.
1. External environment of business outlets
1. Signs such as store signs, organization name plates, business hours plates, currency exchange plates, light boxes, etc. of business outlets should be cleaned and maintained regularly, keeping them clean, neat, bright and eye-catching, and the signs and fonts should not be skewed or incomplete. In case of business hours adjustment, the contents of the business hours card should be changed in time.
2. Business outlets can install a mobile caption display (LED) above the gate as required, and keep it clean and intact. The published information content is standardized and updated in time. For business outlets with barrier-free access, guide signs should be set in a prominent position, and the signs should be kept clean and clear.
3. In case of festivals or publicity activities, the business outlets can set up publicity facilities such as banners, banners, flag displays and inflatable devices, and keep them neat, flat, firm, beautiful and coordinated. Damaged and obsolete facilities should be replaced or removed in time. All kinds of facilities shall not cover all kinds of signs and service marks of outlets, and shall not damage the overall image of outlets, and shall comply with the provisions of relevant laws and regulations.
4. The business outlets should set up anti-skid signs on the ground in a conspicuous position at the door, and anti-skid mats should be placed at the door in rainy and snowy weather.
2. Self-service area environment of business outlets
1. Business outlets can be equipped with ATMs, all-in-one deposit and withdrawal machines, and make-up folding machines as required.
2. inquire about self-service equipment such as payment terminals, and ensure normal operation, good performance and scheduled maintenance.
3. The self-service area of business outlets shall publicize the operation instructions or schematic diagrams of self-service equipment in strict accordance with regulations, and keep the contents accurate, legible and free from damage.
4. self-service areas of business outlets should publicize self-service equipment safety tips, and the tips should be changed in time according to changes in local financial security situation.
5. In the self-service area of business outlets, it is strictly forbidden to use self-adhesive to directly post paper notices, and directly attach labels to equipment to publicize information such as operation instructions or schematic diagrams, safety tips, customer consultation and complaint telephone numbers, so as to strengthen risk prevention and ensure the safety of customers' funds.
6. The self-service area of the business outlets should be conspicuous in the self-service equipment that can accept UnionPay cards. ?
7. Add the UnionPay logo, and add the corresponding bank card organization logo in the eye-catching place of the self-service equipment that can accept overseas cards. All kinds of logos should be kept intact without obsolescence, damage, falling off or fading.
8. self-service areas of business outlets can post and place business publicity materials or facilities, and meet relevant requirements.
9. The self-service area of business outlets should be equipped with a "one-meter line" or equivalent facilities and implemented in place to protect customers' privacy and property safety.
1. Garbage bins or wastebaskets should be placed in the self-service area of business outlets.