Dear counters/promoters:

Welcome to join the ranks of Watsons counters/promoters. As an international retail industry, Watsons is developing in the Chinese market with a positive attitude and stably has established a leading position in the Chinese market. Watsons and its suppliers have consistent interests and goals. Watsons' business cannot be separated from the joint efforts of all counters/promoters. We regard counters/promoters as important resources and wealth. We will provide you with an equal, friendly and mutually respectful working environment, an incentive and recognition system, and recruit outstanding counter/promotional staff as regular employees of Watsons.

The purpose of this manual is to help you understand Watsons' corporate culture and service standards, and become familiar with Watsons' working environment and management style. This manual outlines Watson's services and requirements for counter/promotion personnel, including the code of conduct, reward and punishment system, health and safety, etc. for counter/promotion personnel. Watsons store managers are responsible for the service and supervision of counter/promotional staff. If you have any suggestions or needs for Watsons, please contact the store manager directly. Watsons stores will create personal files for counters/promoters and summarize relevant information.

Counter/promotional staff should keep this manual properly. If you want to leave, please take the initiative to return the manual to the Watsons store clerk or administrative supervisor.

Watsons works hand in hand with you to make progress and create a bright future!

Chapter 2 Company Profile

2.1 Company Historical Background In 1828, Watsons’ predecessor was “Guangdong” "Big Pharmacy" opened in Guangzhou.

In 1841, "Guangdong Pharmacy" changed its name to "Hong Kong Pharmacy" and entered Hong Kong to expand its business.

In 1871, "Hong Kong Pharmacy" was renamed "A.S Watson & Company".

In 1941, "Watson's Company" celebrated its 100th anniversary of entering the Hong Kong market and opening its business.

In 1981, Watson's became a wholly-owned subsidiary of Hutchison Whampoa Limited, operating 75 food and non-food retail stores.

In 1989, China's first Watsons personal products store opened in Beijing.

In 1992, the first Watsons personal products store opened in Shanghai, China.

In 1994, Watsons returned to Guangzhou, and the first Watsons personal products store in Guangzhou opened on Jiangnan West Road.

In 2003, Watsons China’s 50th store opened in Foshan, Guangdong.

In 2005, Watsons China’s 100th store opened in Guangzhou Zhengjia Plaza.

In 2006, Watsons China’s 200th store opened in Huadu, Guangdong.

In 2007, Watsons China’s 300th store opened in Nanjing, Jiangsu.

2.2 List of Watsons Group Brands Food, Electronics & General Merchandise

Manufacturing

Health and Beauty

Beauty and Health Products

Food, electronics and department stores

Luxury perfumes and cosmetics

Beverages

Beverages

Chapter 3 Entering/exiting the store Specifications

3.1 Store entry process 1. Counter/promotion personnel should bring the supplier entry notice confirmed by Watsons Purchasing Department to the store manager for an interview. After passing the interview, go to the store clerk or administrative supervisor to complete the entry formalities. If there is no supplier entrance notice, the store clerk or administrative supervisor Admission will not be possible. .

2． Counter/promotion personnel are required to provide the original and copy of their ID card, health certificate, and a copy of the labor contract signed with the supplier (all are indispensable).

3. The store clerk or administrative supervisor will confirm on the entry notice that the original and copy of the ID card and health certificate are accurate and valid.

4. After the store clerk or administrative supervisor collects the completed entry notice, the counter/promotional staff ID card, the original and copy of the health certificate, and the receipt form of the Watsons Counter/Promotional Staff Manual, the counter/promotional staff badge will be issued. . The entry procedures for counter/promotion personnel have been completed.

5. The service fees required for counters/promotion personnel to enter Watsons stores shall be borne by the supplier.

3.2 Check-out process 1. Watsons store requires the supplier to change counter/promotion personnel

During the agreement period, if the counter/promotion personnel seriously violates Watsons rules and regulations or conducts behavior that damages the image of Watsons and the supplier, or is detrimental to both parties friendly cooperation, or when the counter/promotion personnel are no longer qualified for the job, or cannot actively and effectively complete their duties of recommending products, Watsons stores may request the supplier to replace the counter/promotion personnel.

Generally speaking, if a Watsons store wants to cancel the counter/promotion staff, it will notify the supplier in writing in advance (serious violators will be notified immediately by phone). The unexpired service fee will not be refunded but can be extended by the successor; for Serious violators may be ordered to withdraw immediately according to the penalty system. In view of the impact and losses caused to the normal operation of the store, unexpired service fees will not be refunded, and the supplier must pay counter/promotional staff service fees again. Suppliers are not allowed to send dismissed counter/promotion personnel to other Watsons stores.

2. Suppliers automatically change counters/promotional personnel

If the supplier wants to withdraw its counters/promotional personnel stationed at Watsons due to business needs or other reasons, it must notify the store manager in writing seven days in advance. For orders within 9 months The replacement of counter/promotional personnel due to supplier reasons must be approved by the original Watsons store manager. If the counter/promotional personnel are replaced without the consent of the original store manager, the service fee previously paid will not be refunded, and an additional fee will be added. Collect service fees from Xinpai counters/promoters.

3. Resignation of counter/promotional staff

As employees of the supplier, resignation of counter/promotional staff should be submitted in writing to the supplier and the Watsons store manager should be notified seven days in advance. For those who resign within 9 months of joining, the service fees previously paid by the supplier will not be refunded, and the supplier will repay the service fees of Xinpai counters/promoters.

4. Departure procedures

Counter/promotion staff will handle card refund procedures at the store clerk or administrative supervisor. The store clerk or administrative supervisor will take back the badge. If the counter/promotional staff has a disciplinary record in the store, the store clerk or administrative supervisor will record the information in the supplier summary form for the month and complete the procedure.

Chapter 4 Code of Conduct

4.1 Grooming 1. Counter/promotional staff are required to wear supplier’s uniforms to work. If the supplier is unable to provide clothing, Watsons shall purchase it according to Watsons’ requirements. Employees must wear work uniforms (when work uniforms are temporarily unavailable, counter/promotion staff should wear white shirts, black pants, and black shoes), and must also wear work badges designated by Watsons. Counter/promotional staff who do not dress appropriately will not be allowed to enter the store.

2. Counter/promotional staff should complete their makeup before business (makeup or touch-up is not allowed in the store).

3. Comb long hair up and do not let it hang over your shoulders. Nails should not be too long and should be kept clean.

4. Exaggerated accessories are not allowed.

4.2 Store Discipline 1. When counter/promotion personnel come to work with the same items as those sold in the store, they should immediately seek the signature of the store person in charge. Counter staff shopping in the store must make purchases within 10 minutes before leaving get off work. The person in charge of the store must sign for confirmation and notify the security guard on duty.

2. Gifts and trial items at counters or promotions are for company promotion purposes and may not be given to others privately or used by yourself.

3. Within the store, it is not allowed to make phone calls, eat or drink, or meet friends. Store goods are not allowed to be used privately or taken to the counter without purchase.

4. Personal belongings (such as cosmetic bags, cash, mobile phones, water bottles, etc.) must be stored in lockers or designated areas of the store. They are not allowed to appear in the work cabinets of stores and counters. The store manager and senior security will check this from time to time.

5. The store’s office and warehouse are important areas of the company and are not allowed to be entered without permission.

6. When leaving the store, counter/promotion staff should actively cooperate with store security and show items in bags, pockets, etc. If they find the same items as those in the store without signing, they will be recorded and punished .

7. All counters/promotional staff are not allowed to accept cash from customers or help customers make payments without permission. If the customer strongly requests it, we can only accompany the customer to the cashier, or notify the person on duty, or let the security guard help solve the problem. Disciplinary action will be taken if found to be accepting cash and Watsons reserves the right to hold suppliers accountable.

8. Abide by all store rules and regulations and shall not illegally possess the property of Watsons, colleagues or customers.

4.3 Safety knowledge 1. Declaration of items: Declaration is an effective way to avoid suspicion. When entering the store to work, counter/promotion staff should immediately show the items related to Watsons they carry to the security guards and on-duty staff. , the shift will register on the declaration form and sign on the valid part of the item.

2. Lockers: Lockers are not safes, so it is best not to bring valuables to work to avoid losing them. If you have valuables, be careful not to place them near the glass doors of your locker. Be sure to lock the locker doors.

3. Commodity: If you find empty packaging in the store, please do not handle it privately, but hand it over directly to the person on duty. When you find that the goods under your jurisdiction are damaged due to your own fault, or are about to expire and cannot be returned, please inform the supervisor directly. Throwing away merchandise is the most irresponsible thing to do.

4. Warehouse: Each store has its own warehouse. Warehouses are divided into internal warehouses and external warehouses. Access to the internal warehouse requires at least two employees. Two keys are required to enter the external warehouse, one each for the store and the security guard. Access to external warehouses requires at least one security guard and two employees.

5. Business information: The business information of the store is kept confidential and cannot be disclosed to unrelated persons.

6. Self-inspection: Self-inspection and declaration are both effective ways to avoid suspicion. When leaving the store, counters/promotion staff should take the initiative to put their belongings into the shopping basket for security inspection. Please proactively cooperate with security to complete the inspection.

7. Theft:

1) Outside theft: When a suspicious customer is found, the security guard should be notified and help should be provided. Do not follow and catch the thief without authorization, and do not interfere with the normal work of the security guard.

2) Internal theft: Deliberately missing a scan, not entering the cash code into the cash box, colluding with internal and external parties to steal store goods, and stealing employee property are all internal thefts. Once internal theft is discovered, the company will deal with it seriously; if necessary, it will be handed over to the public security organs for processing.

8. Fire safety: Fire safety knowledge should be kept in mind to minimize safety hazards:

1) Master the use of fire extinguishers. Usually stores are equipped with dry powder fire extinguishers, which are suitable for solid, liquid, gas and small household appliance fires. When using, you should first observe the pressure on the pressure gauge. When the pressure is normal, unplug the fire hydrant, stand upwind, aim the nozzle at the root of the flame, press the pressure handle, and sweep left and right;

2) Clear The placement of store fire extinguishers. Store fire extinguishers are generally placed at the entrance and in more obvious places. No objects should be placed around the fire extinguisher, and attention should be paid to the shelf life of the fire extinguisher to ensure its safe and normal use;

3) No objects should be piled around fire doors, fire hydrants, rolling shutter doors/fireproof rolling shutter doors, and ensure that there are no objects around them. Obstacles;

4) Clear emergency exit signs, keep fire escapes clear and free of obstacles;

5) Ensure there are no debris above, below and inside the distribution box, and there are no obstacles in front

6) Do not connect/pull electrical wires without permission;

7) Use the store's electrical appliances in strict accordance with the store's operating regulations.

9. Handling of fire alarm:

1) Report to the mall fire control center quickly, dial '119' to call the police, and clearly explain the location, house number, cause and scope of the fire;

2) Notify the company’s senior management and security department;

3) Let the security guards/employees evacuate the customers as quickly as possible;

4) Arrange security guards/employees at the entrance and exit of the store to prevent unrelated persons from entering the fire scene;

5) If personal safety is involved, evacuate to a safe place immediately after ensuring the area is cleared;

6) If personal safety is not involved, you should:

a. Close non-main entrances after ensuring clearing;

b. Access fire extinguishing equipment on site, Invest in fire-fighting operations;

c. Cash rescue: The store's duty officer will put all the cash in the cash register into the safe (in an emergency, lock the cash register and evacuate immediately);

7) Security guards and those on duty should stay in a safe place near the door, while employees should gather at a designated place near the store and count the number of people;

8) Maintain security order around the store to prevent anyone from taking advantage of it. , causing unnecessary losses to the company's property;

9) After the fire alarm is eliminated, the company's senior management will arrange and notify the opening time and other related matters.

10. How to call the police in case of fire:

1) Remember the fire alarm phone number '119';

2) When calling the fire alarm, make it clear to the fire department For the unit or location on fire, please state clearly the district (county), street, alley, house number or village address, as well as what items are on fire and the intensity of the fire;

3) When a fire is discovered, You can call the police directly;

4) After calling the police, it is best to arrange for people to wait for the fire trucks at nearby intersections to guide the way to the fire;

5) Do not call the fire alarm at will Calling a false alarm is an illegal act that disrupts public order;

6) When there is no phone, you should shout loudly or use other methods to attract the attention of neighbors and pedestrians, and assist in putting out the fire or calling the police. .

11. Emergency handling methods:

1) Personal safety first; 2) Stay calm; 3) Remember the physical characteristics, license plate, and escape direction of the robber; 4 )Call the police.

12. How to dial 110 correctly:

Don’t panic when dialing 110. After the call is dialed, a voice prompt will come from the microphone, and after a while there will be a dedicated The staff will ask for details. You should tell us clearly where the accident occurred and what happened, so that the 110 police can reach you as quickly as possible. The 110 command center can receive dozens of alarm calls at the same time. When it is busy, there will be a prompt tone asking to wait temporarily, but it will be answered in no more than a few seconds.

13. How to report/complaint to the Security Department:

North District Security Department reporting hotline:

Telephone number:

E-mail:

Southern District Security Department reporting hotline:

Telephone number:

E-mail:

Eastern District Security Department reporting hotline:

Telephone number:

E-mail:

Western District Security Department reporting hotline:

Telephone number:

E-mail:

Note: Employees must report their names and contact information when making reports/complaints, and the Security Department will keep them strictly confidential. Anonymous complaints of any kind will not be accepted.

4.4 Disciplinary penalties Disciplinary penalties include verbal warnings, written warnings and immediate return to the supplier. Two verbal warnings in total are equivalent to one written warning; two written warnings in total are equivalent to immediate return to the supplier.

Punishments of counter/promotion staff during their service at Watsons will be accumulated. The warning letter is filled out by the store where the counter/promotion staff belongs, listing the details of the violation and the requirements for future improvement, and signed by the counter/promotion staff. The original will be kept by the store clerk or administrative supervisor, and the copy will be kept by the counter/promotional staff.

If the counter/promoter personnel are punished by immediately returning the goods to the supplier, Watsons does not need to give any prior notice or make any compensation, and reserves the right to hold the supplier accountable for any losses caused by the counter/promoter personnel's negligence. right.

Punishment Types

Disciplinary violations with verbal warnings include but are not limited to:

1) Being late or leaving early no more than 2 times per month (inclusive);

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2) No attendance records twice a month and no proof of company affiliation;

3) A single absence from work is less than or equal to 8 hours;

4) Leave Failure to notify the store manager before working (such as dining, getting off work, etc.) or not signing in the manner prescribed by Watsons Company;

5) Counter/promotional staff do not dress according to Watsons Company requirements, do not wear badges or grooming clothing when working Untidy;

6) Failure to comply with the hygiene requirements of the work area, destroying the hygiene of Watsons company, such as spitting, littering, etc.;

7) Doing things during working hours Other things unrelated to your job, sleeping during working hours or other laziness;

8) Not eating or drinking at the time and place permitted by Watsons Company; or taking food out of the store without the permission of Watsons Company or drinks into the workplace;

9) Making loud noises or making indecent behavior in the workplace, or disturbing other employees’ working mood and work;

10) Wantonly wasting Watsons company items, using more than the normal range, but not causing serious losses;

11) For the first time in the past 12 months, being supervised by a "mystery shopper" (i.e. someone entrusted by Watsons from time to time) Inspection personnel) find that services are not provided to customers according to standards, and verify that it is true;

12) Counter/promotion staff fail to hand over the cashier slip and goods to the manager on duty and security for inspection and signature after shopping in the store ;

13) Violation of all regulations in the store operation manual involving handling of cash, cash management and cash security, but which has not yet affected the operation of Watsons;

14) Damage Watsons Company property, or violation of Watsons Company management systems, causing losses to Watsons Company or others within RMB 500 (inclusive);

15) Other minor violations of Watsons Company systems or operating procedures.

Disciplinary violations of written warnings include but are not limited to:

1) Being late or leaving early no more than 4 times per month (inclusive);

2) Cumulative Or absent from work for more than 8 hours and less than or equal to 16 hours in a row, or absent from work twice in total;

3) Adjust shifts or days off without the permission of the store manager, or fail to implement the shift schedule of Watsons Company

4) Failure to participate in various trainings organized by Watsons without reason;

5) Anyone who forges attendance records or checks attendance on behalf of others, both parties will be given a written warning;

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6) Taking the original or copy of attendance data out of Watsons without permission;

7) Changing or leaving work during working hours, thus affecting the normal work order;

8) Failure to complete departure handover procedures as required;

9) Arranging personnel outside Watsons to enter the workplace without applying for permission;

10) Failure to implement store procedures The manager makes reasonable work arrangements or transfers, or is passive and slow in working.

11) Doing personal work during working hours, or doing things unrelated to work that affects the normal work of Watsons Company, or using Watsons Company facilities to do personal work during off-duty hours;

12 ) Loss of items, tools or documents under management, affecting the normal work of Watsons;

13) Smoking in non-smoking areas of the store;

14) Illegal instructions or mistakes Operation, resulting in potential accidents;

15) Moving or turning on fire-fighting equipment in the working environment without permission;

16) Failure to comply with Watson's safety and security system, causing potential accidents or minor impacts

17) Without permission, use machines and equipment that do not belong to you, or use other people’s user names to enter computer systems or cashier systems;

18) Not allowed Without permission from the Computer Department, install or copy, print or copy programs or data into any computer system of Watsons Company without authorization;

19) Failure to promptly report in writing any relatives or friends who have business relationships with Watsons Company Watson Company;

20) Violate Watson Company’s information security policy or computer operating regulations, privately access other people’s computers to view information; read information online that Watson Company prohibits browsing, or publish information that damages Watson Company’s reputation, interests and Information on the reputation of Watsons employees, etc.;

21) Arguing with customers or being complained by customers and found to be true after investigation, and indeed guilty of fault, or failing to meet job requirements;

22) In In the past 12 months, for the second time, a "mystery shopper" (that is, a person entrusted by Watsons to conduct supervision and inspection from time to time) discovered that services were not provided to customers according to standards, and the verification is true;

23) Counter/ Promotional personnel bring handbags, cash, mobile phones and other private property into the store business area during working hours;

24) Damage to Watsons Company property, or violate Watsons Company management systems, resulting in losses of less than 500 yuan More than RMB 2,000 (inclusive) but less than RMB 2,000;

25) Violating all the regulations in the store operation manual involving access to cash, cash management and cash security, and causing a certain impact on the operation of Watsons; < /p>

26) Personal negligence causes economic losses to Watsons, such as being punished by government administrative departments, or being claimed by a third party, and the amount of fines or compensation is within 2,000 yuan (inclusive);

27) Any other behavior that violates Watsons' systems or operating procedures and has a certain impact on Watsons' operations.

Disciplinary violations that are immediately returned to the supplier include but are not limited to:

1) Absence from work for more than 16 hours cumulatively or continuously, or three consecutive absences from work;

2 ) Provide false personal information; conceal facts, deceive Watsons or commit perjury;

3) Provide false information or false reports, such as sick leave sheets, attendance records, reimbursement documents, inventory data, sales data, profits Data, etc., or misappropriate Watsons Company property by any means, such as forging or falsely filling out reimbursement forms, receipts, using checks to cash out, etc.;

4) Forging, fabricating or stealing the Watsons Company seal;

5) Stealing, altering, forging or destroying Watsons company archives, various original vouchers, original records and important documents, etc.;

6) Deliberately concealing violations of regulations or disciplines or safety incidents, or Failure to cooperate with Watsons Company’s investigation;

7) Failure to immediately report any serious chronic disease/infectious disease or intentionally endangering the health of other employees/third parties;

8) In the Watsons Company workplace Or drinking, participating in gambling or watching gambling during and between work;

9) Carrying or possessing contraband into Watsons Company, such as drugs, guns, explosives, etc.;

10 ) behave vulgarly toward others, or use obscene, obscene, or insulting language toward others (such as sexual harassment, abuse, threats, etc.);

11) Beating others, fighting, or Instigating others to fight;

12) Making trouble, besieging and intimidating, and deliberately retaliating;

13) Refusing to carry out the reasonable and legal instructions or work arrangements of the store manager. After persuasion, His/her behavior does not improve after the incident;

14) Intentionally violating safety regulations or disobeying instructions to affect the safety of other employees and customers, or harming other employees/third parties in any way;

15) Take or use samples, gifts, trial items and other Watsons property without permission, or take any goods out of Watsons, even broken, damaged or expired goods;

< p>16) Deliberately not collecting or accounting for any "free stuff"/"free stuff" coupons, using Watsons company items without approval or payment;

17) Deliberately tearing or Alteration of notices, notifications and other documents issued by Watsons Company, or posting text, images, slogans, etc. without authorization;

18) Leaking Watsons Company information; Watsons Company information includes any information generated or obtained while working at Watsons Company Documents, materials, manuscripts, forms and other business information, such as: profits, data, purchase prices, product formulas, marketing plans, Watsons corporate structure, customer or supplier information, turnover, employee salaries, Watsons internal address book, etc. Confidential information related to Watsons, etc.;

19) Accept gifts or any financial benefits from third parties related to Watsons’ business;

20) Use job authority for personal gain , Corruption and bribery, malpractice for personal gain, harming the interests of Watsons Company, or using the name of Watsons Company to deceive others;

21) Any act of stealing the property of Watsons Company, colleagues, customers or others;

22) There are intentions or behaviors that seriously damage the reputation and interests of the country and Watsons;

23) Failure to establish legal employment with suppliers;

24) Damage to Watsons Property, violation of Watsons' company management system, causing losses of more than RMB 2,000;

25) In the past 12 months, for the third time or more in the past 12 months, the "mystery shopper" (i.e., the person commissioned by Watsons from time to time) Supervisory and inspection personnel) find that services are not provided to customers according to standards, and the verification is true;

26) Violate all the regulations in the store operation manual involving access to cash, cash management or cash security, and report to Watsons Company Operations Causing serious impact;

27) Personal negligence causes economic losses to Watsons, such as being punished by government administrative departments, or being claimed by a third party, etc. The amount of fines or compensation shall not exceed RMB 2,000 (inclusive) The above;

28) are subject to reeducation through labor in accordance with the law, or are held criminally responsible according to the law;

29) have other violations of Watsons company systems or operating procedures, causing serious adverse effects behavior.

Definition of important concepts

Tardiness - According to the attendance records, those who check in within 10 minutes after the start of the specified working time are considered late.

Leaving early - According to attendance records, those who check in within 10 minutes before the end of the specified working hours are considered to be leaving early.

Absenteeism - the following situations are considered absenteeism:

1. Unexcused absence without approval from the department supervisor;

2. Failure to comply with regulations Leave application procedures or leave cancellation procedures;

3. Application for sick leave or work-related injury leave, but without written evidence or certification from hospitals at the county, district or above level;

4. After job transfer, Failure to arrive at work within the stipulated time;

Remarks

Any counter/promotional personnel who violates disciplines and regulations and causes economic losses to Watsons Company shall bear corresponding liability for compensation.

The various faults mentioned above are only for guiding reference. The listed provisions are not complete and complete. If the counter/promotion personnel have other faults that are not included in the above-mentioned faults, Watsons Company Management has the right to determine the type of fault and handle it accordingly depending on its severity. If you have any objections, you can submit them directly to Watsons Human Resources Department.

Chapter 5 Performance Evaluation

Annual Performance Evaluation

At the end of each year, Watsons will evaluate the counters that have been stationed for more than six months in that year (the evaluation period has expired) / Promotional staff conduct year-end evaluations to assess their performance in Watsons that year. The evaluation adheres to the principle of fairness and impartiality, affirms strengths, and points out areas for improvement. The evaluation results will be fed back to suppliers to promote the mutual development of supplier counters/promoters and Watsons. Each year, based on performance evaluation, outstanding counters/promoters in each region will be selected and rewarded.

Chapter 6 Communication

Watson's Company is committed to establishing good cooperative relations and strengthening communication with Watsons promotion counters/promoters through various methods.

1． Pre-shift meeting

Counter/promotional staff will attend daily pre-shift meetings on time according to store requirements. The content of the pre-shift meeting includes yesterday's sales, today's sales targets, recent important work, etc. Counter/promotion staff should take the initiative to pay attention to the content of the pre-shift meeting and communicate it to each other.

2. Information bulletin board

The store has an information bulletin board in the employee lounge as an important way to spread and communicate information. Information and announcements involving health and safety, store asset protection, operation notices, personnel systems, market information, etc. Counter/promotion personnel should actively pay attention to the content of the information bulletin board and understand Watsons information.

3. Tea party

In order to reflect the corporate culture of Watsons Company and strengthen communication with employees. The tea party representatives of each store regularly provide feedback on Watsons' company operations, internal management, store sales, and provide effective communication with the management, so that they can fully listen to the tea party representatives' suggestions, formulate action plans, and provide actual feedback to the counter/promotional staff organization of the counters/promoters. . At the same time, in order to strengthen communication, when the store collects grassroots opinions, it can invite representatives of some counters/promotion staff to participate on issues related to counters/promotion staff.

4. Labor Relations

Counter/promotional personnel are promotional personnel dispatched by the supplier and have no labor or service relationship in any form with Watsons. The labor relations, social insurance relations, and work-related injury liability of counter/promotion personnel shall be borne by the supplier. For all employment matters, such as compensation, benefits, insurance, work-related injuries, etc., counter/promotion personnel should contact the supplier directly as the employer.

Chapter 7 Work Guidelines for Counter/Promotional Personnel

Key Principles:

In order to promote the working relationship between counter/promotional personnel and Watsons, establish a clear working relationship Guidelines ensure normal store operations and team building. Although counter/promotional staff focus on counter sales, they also represent Watsons' corporate image and brand, and counter/promotional staff also play a key role in store sales. Therefore, it is crucial to establish a good working relationship between the counter/promotion staff and the store to ensure the simultaneous growth of both parties' performance. The following key guiding principles will clarify the roles and job responsibilities of counter/promotional staff to ensure that Watsons' overall business can be improved.

Key job responsibilities:

Counter/promotional staff must abide by Watsons Employee Code of Conduct (including Watsons Standard Operations Manual and Personnel Policies):

1. Counter/ Promotional staff should strictly abide by store operating hours. If required to work overtime, they should negotiate with suppliers to reach an agreement.

2. Counter/promotional staff should ensure that their uniforms and appearance are fashionable and neat to reflect the image of their brand and Watsons.

3. Maintenance of the counter:

1) The counter must be kept clean and tidy, and the products must be displayed at the correct price.

2) The primary goal of counter/promotion staff is to receive customers. When there are customers in front of the counter, they are not allowed to leave the counter at any time.

3) Counters/promotion staff must register daily sales in manual ledgers and keep daily sales records.

4) Counter/promotion personnel must be responsible for their inventory, ordering (consignment goods), returns and theft. Suppliers shall be responsible for damage, loss and theft of counter goods.

5) Suppliers and counter/promotion personnel are responsible for all damage to counters.

6) Under no circumstances may counter products be substituted for products on the display.

5. Counter/promotional staff must abide by store operation and customer service standards.

6. Counters/promotional staff should pay attention to their brand's promotional activities to ensure good promotional poster displays consistent with the activities, sufficient inventory and knowledge of relevant promotions.

7. Counter/promotional staff should comply with the supervision of the store manager in terms of Watsons Code of Conduct.

8. At all times, counter/promotion personnel should focus on maintaining and promoting counter sales while participating in store operations.