1, if the name has been changed before, the solution to this situation is as follows:

A. Download the "National Government Service Platform" APP in the app store, click Login on my page, and choose to register a new user.

B, enter your current name and ID number, and just brush your face. After successful registration, return to login. The user name is the ID number, and you can choose to brush your face for verification.

C, at this time, you should improve more information, such as the validity period of ID card, mobile phone number, password and so on. You are likely to be prompted with incorrect identity information, but at this time you can choose to open a network card CTID, which seems to be an electronic identity or something. Anyway, just follow the page prompts, enter the information on your ID card, and then brush your face to verify it ... After one operation, you will find that you can log in.

D, and then return to the small program page of WeChat or Alipay, and you will find that your information has been accepted!

2. If you don't change your name, you can solve it like this:

If the information displayed all the time fails to pass the verification, you need to go to the webpage, search the national government service platform with a browser, and then register and log in.

In the upper right corner, it's not my name, but a morning. Click the name to enter, and the modified certificate information will appear. Just go in and change your name to your own. Save it.

3. Please clear the cache first, and then log in after logging out; The cache in the mobile phone is emptied, saving the memory of the mobile phone. The released memory can make the phone run faster. If the server is busy, it will also lead to this prompt. You can temporarily stop logging in and try again after a while.

4. The normal operation of the server is based on normal visits and usage. If the current access and use of the server is overloaded, the server will be shut down for a short time, causing the system to remind the server that it is busy when users visit.

5. If the network status is abnormal, there will be such a prompt. Switch to 4G network or wireless network. Due to the network signal deviation caused by operators, users, environment and other reasons, it is necessary to switch to a smoother 4G network or wireless network for operation.

Legal basis:

Xinhua News Agency, Beijing, April 30th, the State Council's Regulations on Online Government Services.

Article 1 These Provisions are formulated to comprehensively improve the standardization and convenience of government services, provide efficient and convenient government services for enterprises and the masses (hereinafter referred to as administrative counterparts), and optimize the business environment.

Article 2 The State shall speed up the construction of a national integrated online government service platform (hereinafter referred to as the integrated online platform), promote the standardization, intensive construction and interconnection of government service platforms in various regions and departments, promote the online handling of unified national standards and the whole process of government service matters, promote cross-regional, cross-departmental and cross-level data sharing and business collaboration of government service, and rely on the integrated online platform to promote the deep integration of online and offline government service.

The comprehensive online platform consists of the national government service platform, the government service platform of relevant departments in the State Council and the government service platforms of various regions.

Article 3 The General Office of the State Council is responsible for taking the lead in promoting the construction of the national government service platform, and promoting the construction of the integrated online platform standard system, security system and operation management system.

The people's governments of provinces, autonomous regions and municipalities directly under the Central Government and the relevant departments of the State Council are responsible for the construction, security and operation management of government service platforms in their respective regions and departments, and do a good job in docking with the national government service platforms.

Article 4 Except as otherwise provided by laws and regulations or involving state secrets, government service matters shall be handled on the comprehensive online platform according to the steps determined by the State Council.

Government services include administrative power matters and public service matters.

Article 5 The national government service platform shall build a unified national identity authentication system based on natural person identity information, legal entity information and other resources, and provide unified identity authentication services for government service platforms in all regions and departments to realize one-time authentication and network-wide operation.

Article 6 Administrative organs and other institutions responsible for government services (hereinafter referred to as government service institutions) shall prepare service guides in accordance with the requirements of standardization and standardization, and clarify the acceptance conditions, service materials, handling procedures and other information of government service matters. The service guide shall be published on the government service platform.

Article 7 The administrative counterpart shall submit authentic and effective service materials when handling government affairs online; Government service agencies enjoy information that can be obtained through data, and may not require the administrative counterpart to provide it separately.

Government service agencies shall not use the materials submitted by the administrative counterpart for purposes unrelated to government services.

Article 8 A reliable electronic signature that meets the requirements stipulated in the Electronic Signature Law of People's Republic of China (PRC) used in government services has the same legal effect as a handwritten signature or seal.

Article 9 The State shall establish an authoritative, standardized and credible unified electronic seal system. The relevant departments of the State Council, local people's governments and their relevant departments use the electronic seals issued by the national unified electronic seal system.

The electronic seal has the same legal effect as the entity seal, and the electronic materials stamped with the electronic seal are legal and effective.

Article 10 The State shall establish an electronic certificate sharing service system to realize cross-regional and cross-departmental electronic certificate sharing and nationwide mutual trust and recognition.

Relevant departments of the State Council, local people's governments and their relevant departments make and manage electronic certificates according to the national standards and technical specifications of electronic certificates, and electronic certificates adopt standard format files.

Electronic license and paper license have the same legal effect.

Eleventh unless otherwise stipulated by laws and administrative regulations, electronic certificates and electronic materials stamped with electronic seals can be used as the basis for handling government service matters.

Twelfth government service agencies should standardize the management of electronic documents formed in the process of performing their duties, and timely file them in electronic form and hand them over to the archives department in accordance with the requirements of archives management. Except as otherwise provided by laws and administrative regulations, electronic documents are no longer filed and handed over in paper form.

Electronic files that meet the requirements of file management have the same legal effect as paper files.

Thirteenth electronic signature, electronic seal, electronic license and government service data security involves electronic authentication and password application, in accordance with laws, administrative regulations and relevant state regulations.

Article 14 If a government service agency or its staff divulges, sells or illegally provides others with personal information, privacy and business secrets that they know in the course of performing their duties, or fails to perform their duties, neglects their duties, abuses their powers or engages in malpractices for selfish ends, they shall be investigated for legal responsibility according to law.

Fifteenth the meaning of the following terms in these Provisions:

(1) Electronic signature refers to the data contained in a data message, which is used to identify the identity of the signer and show that the signer approves its contents.

(2) An electronic seal refers to a seal that generates an identity based on trusted encryption technology and is graphically represented by electronic data.

(3) Electronic certificates refer to electronic documents such as certificates and licenses formed, transmitted and stored through computers and other electronic devices.

(4) Electronic files refer to electronic files with voucher, reference and preservation value, which are filed and preserved.

Article 16 These Provisions shall come into force as of the date of promulgation.