Hotel Commitment Letter1* * In order to build a healthy and harmonious hotel market environment, adhere to honest management, create quality services and strive to be an honest hotel, XX Hotel Industry Association solemnly makes the following commitments:
1. Abide by laws and regulations and maintain market order. Insist on operating according to law, strictly abide by relevant national laws and regulations, abide by professional ethics, assume social responsibilities, consciously resist all kinds of illegal acts, and actively maintain the market order of the hotel industry.
Second, adhere to honest management and advocate fair competition. Vigorously carry out the construction of honest service, be honest and trustworthy, all services are clearly marked and charged reasonably. Put an end to fraud and commercial bribery, and oppose engaging in market transactions by unfair means to harm competitors.
Third, promote industry self-discipline and accept social supervision. Strengthen industry self-discipline, supervise and support each other, and consciously abide by the service quality standards of the hotel industry and the articles of association and agreements. Take the initiative to accept social supervision, listen carefully to the opinions and suggestions of guests, and establish a good image of the hotel industry.
Fourth, strengthen enterprise management and improve service quality. Establish and improve the modern enterprise management system and business operation process, strengthen quality supervision and improvement, regularly carry out employee professional ethics education and service skills training, establish and improve the guest satisfaction investigation mechanism, establish the concept of standardized service and civilized hospitality, and continuously improve the hotel management level and service quality.
Here, we also call on all enterprises and employees in the hotel industry in the city to join hands, practice their promises, standardize services, advocate honesty and improve quality, * * * build an honest service system for the hotel industry, * * * create a bright future for the hotel industry in Leshan, and make our new and greater contributions to the "catch up, leap forward and beautiful development" of Leshan!
Hotel 2' s acceptance letter means that the promisor fully agrees with the offeror's offer and expresses it in writing. Usually, a contract is required to be concluded in writing, and its promise must also be in writing. The following is my commitment to hotel service quality. Let's have a look.
First, provide hotel, transportation (air tickets, train tickets) and tourism information in a timely and accurate manner, and plan and quote the service items you need at the first time.
Second, if you need to go to the scene in person, we will have someone to help you with your work.
Third, implement the terms of the agreement confirmed by both parties, and protect the legitimate rights and interests of both parties on the premise of ensuring the services you need.
4. Provide a meeting sign-in desk, assign a special person to assist the conference group to distribute information and handle relevant sign-in procedures.
Call in advance during the meeting, wake up in time, and let the delegates rest in peace.
6. Before the delegates leave the store, there will be a special person to help them check out, which will save everyone's time. At the same time, some delegates who check in or leave the store late will also go through the corresponding procedures.
Seven, during the meeting, according to the specific situation, provide some free rooms (1-2 rooms) for the meeting staff in due course.
Eight, free of charge to the important leaders attending the meeting to present flowers and fruits.
Nine, assist the conference group to arrange the venue and greening.
10. If you need to insert impromptu entertainment in the thank-you banquet, we can arrange the best programs, actors and musicians for you to enhance the atmosphere.
Eleven, provide free meeting tips, water cards and seat cards for the meeting.
Twelve, according to the actual situation, provide free airport and train station shuttle service, if participants need to return early, you can set up a return ticket reservation office in the corner of the hall.
Thirteen, if you need to provide souvenirs with local characteristics for the guests after the meeting, we will provide the necessary services and information, and help you buy.
14. If you need to provide a rare travel activity for the participants after the meeting, we will provide you with the best travel itinerary, visit the best scenic spots, arrange flights at the best time, taste the most representative local flavor food, the best tour guide, first-class drivers and tourist vehicles in good condition, and provide you with a suitable and fair price.
15. Public relations etiquette: Miss Yi Li (on-site etiquette reception, distribution of information, image display) performing arts (professional performance groups, optional programs) floating in the air (hydrogen balloon inflated) flower basket hosts (large, medium and small) (both men and women can) sign in the notebook (professional supplies) and take photos (professional photography companies, photographers).
16. printing design: many text publicity materials are not convenient to carry, and we are willing to solve the production work of these materials for our customers locally. Monochrome/multicolor business card making; Opinion questionnaire; Typing, copying and printing related materials; Production of colorful flags; Background card: It is made of plywood and imported fluorescent paper.
17. cargo transportation: if a large number of corresponding goods and equipment are needed in the meeting, we are willing to solve the transportation and handling problems of these goods for our customers. Transportation of small exhibits: transportation of display cabinets, tables and chairs, small equipment and small commodities; Transportation of large-scale exhibits: transportation of large-scale instruments and large-scale articles; Transportation of special exhibits: transportation of chemical supplies, medical supplies and complex articles; Long-distance exhibition transportation: long-distance exhibition transportation; Exhibits transportation: promotional materials, printed materials and commemorative gifts transportation: precious exhibits transportation: computers, servers, pianos and other valuables transportation.
18. Distribution of goods: Dishes: If the conference group needs daily necessities such as cigarettes, drinks, mineral water and food during the meeting, we can purchase: office supplies: office supplies needed during the meeting of the conference group: commemorative gifts: providing services such as consultation and selection of gifts and tourist souvenirs. Yunnan ethnic costumes: If guests can wear uniform and most distinctive Yunnan ethnic costumes, they will have special feelings and influences on the outside world (others): Travelling bags: Travelling bags printed with patterns and characters designated by the conference organizers will not only help guests to load things, but also have commemorative significance; Notebook: Notebook with special commemorative significance, which allows customers to remember the organizers of this event and meeting.
Translation services: Chinese-English translation, Chinese-Japanese translation, Chinese-Korean translation and Chinese-Russian translation.
20. Booking service: book discounted air tickets for major airlines and corresponding major routes; Free hard sleeper (seat) tickets for return trains all over the country.
2 1. postal express: documents include printed matter, letters, postcards, delivery and consignment of large and small packages.
Twenty-two, car rental: free full-time self-driving transfer; Car service will be provided during the conference, and the price will be favorable. Toyota van, Iveco, Jinlong CMB (bus), Sweden Volvo, South Korea Hyundai (Daewoo), Germany Casbauer and other imported luxury buses and various brands of mid-to high-end cars for you to choose from.
Twenty-three, medical care: if the customer needs it, we can send a doctor with the group to ensure the health of the guests during the meeting.
24. Our agency will carry out corresponding insurance in personal accident insurance according to the People's Republic of China (PRC) Tourism Regulations (regardless of the nationality of the guests).
Twenty-five, according to the wishes and requirements of customers, our agency plans, organizes and implements the reception work of the conference to meet the needs of conference customers to the greatest extent; Maximize the quality of conference reception services.
Hotel Commitment Chapter III Party A: ————— (hereinafter referred to as Party A)
Party B: —————————— (hereinafter referred to as Party B)
In order to prevent the occurrence of employee safety accidents, Party A and Party B, based on the principle of equality and voluntariness, reached an agreement on Party B's job training and safety responsibilities during his stay in Party A's hotel through full friendly consultation, so that both parties can abide by it.
1。 Party A shall regularly educate Party B about safety knowledge and inform employees to protect personal safety and property safety, especially to prevent personal accidents.
2。 During working or training in the hotel, if Party B leaves the work and living area (leave, temporary leave, leave, go out without permission, etc.). ), Party B shall bear the losses, and Party A shall not bear the responsibilities.
3。 Party B shall always pay attention to his own safety during work, and it is forbidden to climb mountains, play dangerous games or do dangerous actions. In case of personal injury and other accidents, Party B shall be responsible for it, and Party A shall not bear any responsibility.
4。 Party A prohibits Party B from engaging in illegal activities such as drug abuse, fighting, fraud and extortion. , and always supervise and guide Party B not to engage in the above activities. If Party B engages in illegal activities (such as drug abuse, fighting, fraud, extortion, etc.). ) If it is investigated by the state judicial organs outside the hotel or working hours, the parties concerned shall bear all economic and legal responsibilities, and Party A shall not bear any responsibilities.
5。 The hotel advocates that smoking is harmful to health, and smoking is prohibited in work and study areas. Those who really need to smoke must smoke in the designated place (smoking area) of the hotel, and must not throw cigarette butts at will, and put them out completely to avoid fire. In case of any accident, Party B shall bear all economic compensation responsibilities and personal losses, and Party A shall not bear any responsibilities.
6。 When I work in the hotel, I drive out the hotel or private vehicle without approval, which violates the traffic rules and causes traffic accidents and casualties. I will bear all economic and legal responsibilities.
Party A does not assume any responsibility.
7。 There are many cars in front of the hotel. When walking or driving a vehicle, employees should enhance their safety awareness, be vigilant, slow down and travel safely. If Party B fails to comply with the hotel regulations and any accident or personal injury occurs in front of the door, I shall bear all the responsibilities, and Party A shall not bear any responsibilities.
8。 The hotel forbids anyone to carry (such as controlled knives, explosives, flammable materials, etc.). ). In case of unauthorized carrying in violation of the prohibition, the parties concerned shall bear all economic and legal responsibilities, and Party A shall not bear any responsibilities.
9。 All employees must strictly implement the work operation norms and workflow formulated by the hotel in their work and actual operation. If they don't work in violation of the operating norms stipulated by the hotel, causing accident losses, all the responsibilities shall be borne by the parties concerned, and the hotel will not bear any liability for compensation.
10。 All employees staying in the hotel should abide by the dormitory management regulations. If any of the following circumstances cause personal accidents, I will bear all the consequences.
(1) Employees climb, sit, ride and slide stair guardrails or buildings and facilities;
(2) employees lean out of the window;
(3) Employees have accidents due to drinking;
(4) Connect wires privately in the dormitory and use electrical appliances illegally;
(five) to stir up trouble and fight;
(6) Personal injury caused by personal illness and concealment;
(7) Employees who go out and don't come home on time, regardless of whether they go through the leave formalities, have personal accidents outside;
(8) Personal valuables (cash) are lost for personal reasons.
(9) Employees violate rules and regulations and cause other adverse consequences;
1 1。 For matters not covered in this agreement, supplementary terms can be signed. Supplementary clauses and annexes are an integral part of this agreement and have the same legal effect as this agreement. .
12。 This agreement shall come into effect as of the date of signature by both parties. This agreement is made in duplicate, one for each party.
Party A:
Signature of representative:
time
Party B: Responsible staff
Employee's signature: (by handprint) MM DD YY.
In order to actively respond to the call for smoking ban in public places, strive for smoke-free schools, create a clean and hygienic atmosphere for tobacco control, and create a civilized and healthy campus environment, as an educator, I solemnly promise as follows:
1. Resolutely support the regulation of establishing smoke-free units in an all-round way and the tobacco control work in our school;
2. Actively learn the knowledge of tobacco control, abide by the tobacco control system, publicize the harm of smoking, perform the duties of tobacco control, and contribute to the establishment of a smoke-free school;
3. Do not smoke, disrespect or accept cigarettes in public places, teaching and research groups and other places where smoking is strictly prohibited;
4. Actively publicize the school smoking ban regulations to parents of students to discourage smoking cessation;
5. Actively cooperate with the supervisor and the school tobacco control supervisor's supervision and inspection, and be willing to obey the school punishment if there is any violation of the tobacco control system.
Commitment:
20xx July
The fifth chapter of the hotel commitment is to further strengthen the standardized management of safety production in Miramar Hotel, fully implement the responsibility of safety production, effectively prevent all kinds of safety accidents and ensure the safety of hotel personnel and property. According to the Law of People's Republic of China (PRC) on Work Safety, Regulations of Xinjiang Uygur Autonomous Region on Work Safety and related laws and regulations, combined with the rules and regulations of hotel safety management, and in line with the principle of "whoever is in charge is responsible", the hotel and the person in charge of work safety sign the responsibility letter for work safety as follows:
A, the head of the department is responsible for safety management, responsible for the production and operation, fire protection, property, transportation, food, cash, personnel safety and comprehensive management within the department.
Two, safety production management, adhere to the principle of safety first, prevention first, comprehensive management. Strictly implement the system of "one post and two responsibilities", sign the responsibility book for production safety of the department step by step, decompose the responsibility for safety into various posts layer by layer, and implement the responsibility system for production safety.
Third, implement the laws and regulations of the state and autonomous regions on safety in production, as well as the relevant rules and regulations of regional clubs, group companies and hotels and the spirit of meeting documents, implement the overall arrangement and various specific measures of the hotel, and submit relevant materials as required.
Four, establish and improve the safety production responsibility system and safety management documents of this department, and organize the formulation of safety production rules and regulations and operating procedures of this department.
Five, the department responsible for production safety shall supervise and inspect the safety work of the department in accordance with the provisions, and eliminate the hidden dangers of production safety accidents in time. We must conscientiously carry out special rectification activities for all kinds of hidden dangers and implement various rectification measures.
6. Conduct safety education and training for employees to ensure that employees have the necessary knowledge of safety in production, be familiar with relevant rules and regulations on safety in production and safety operation procedures, and master the safety operation skills of this position. Special operations personnel must receive special safety operation training in accordance with the relevant provisions of the state and obtain the qualification certificate for special operations before taking up their posts.
Seven, the mechanical equipment for regular maintenance, maintenance, and regular testing, to ensure the safety of mechanical equipment. Equipment with large risk factors should be provided with obvious safety warning signs. Processes and equipment that endanger production safety and are explicitly eliminated or prohibited by the state shall not be used.
Eight, must provide employees with labor protection articles in line with national standards or industry standards, and supervise and educate employees to wear and use in accordance with the rules of use.
Nine, strengthen the emergency management of the department, familiar with the hotel's emergency rescue plan, and actively organize employees to participate in emergency drills.
X. When signing sales contracts, agreements or engineering contracts or agreements with customers or construction units, safety production clauses must be included in the contracts or agreements.
XI。 If the leading group for hotel safety management finds that there are potential safety hazards in the area under its jurisdiction and the department fails to take corrective measures in time, it shall be handled according to the relevant hotel management system and assessed according to the hotel management performance appraisal scheme. If an accident occurs due to the unfavorable implementation of the regulations, the department head of safety shall take full responsibility until legal responsibility is investigated.
12. This responsibility book is made in duplicate, one for hotel safety and one for department. This responsibility is valid for one year, from 20xx 1 to 20xx 1+2. When the head of department security changes, it will remain valid for the successor.
Department name of Xinjiang Baolong Industrial Development Co., Ltd.:
Miramar Hotel
Person in charge of safety: person in charge of department safety:
date month year
Hotel Fire Safety Commitment Letter
In order to further strengthen its own fire safety management and better abide by the relevant national and Beijing fire laws, regulations, rules and technical standards, this unit (unit name) solemnly made the following commitments during the 17th National Congress of Fire Safety and Security:
1. According to the requirements of relevant fire laws and regulations such as the Regulations on Fire Safety Management of Organs, Organizations, Enterprises and Institutions (DecreeNo. 102) and the Measures of Beijing Municipality on Supervision and Management of Fire Safety Responsibility, the person in charge of fire safety and the fire safety manager of this unit shall fulfill their fire safety obligations and implement various fire safety responsibilities.
Second, strengthen the safety of fire and electricity, do not connect temporary wires without permission, and install protective devices in the distribution box, which cannot be exposed.
Three, to ensure that the safety exits and evacuation routes are unobstructed, and no obstacles are set on the evacuation routes.
Four, after the business activities, to check the business site, eliminate the legacy of fire, cut off the power supply.
Five, it is forbidden to carry and store inflammable and explosive articles.
Six, in accordance with the provisions of the configuration of fire equipment, do a good job in the maintenance of fire equipment, to ensure that the equipment is complete and easy to use.
The above is the guarantee made by our company, and we will keep our promise. In case of violation of the above guarantee, we will bear the relevant legal responsibilities stipulated in People's Republic of China (PRC) Fire Protection Law and Beijing Fire Protection Regulations.
Name of unit (official seal):
Unit address:
Signature of legal representative (principal responsible person):
date month year
In order to seriously implement the overall requirements of the main tasks during the trial operation of the hotel, on behalf of all the staff of the hotel, I promise as follows:
1. Raise awareness, unify thoughts, mobilize employees, fully realize the importance of work and the urgency of time, organize closely, resolutely complete the current work tasks of the hotel, scientifically and reasonably arrange personnel and time, put the responsibility on people, overcome difficulties, pay equal attention to service and work, and promote the overall work of the department.
2. According to the responsibilities and tasks undertaken by the department, decompose it layer by layer, work out the departmental work schedule distribution table of each team and each post, carefully draft the organizational structure, personnel post responsibilities, work requirements, work scope content, work flow and standards and related management systems of the writing department, and prepare relevant texts in line with the actual situation of the department according to the time requirements, and make good preparations for internal audit.
3, the department of all equipment implementation to conduct a comprehensive inventory inspection, not missing a fault point, investigation and handling of existing problems and hidden dangers, to ensure that all equipment implementation in trouble-free normal operation, and establish equipment implementation ledger and files.
4. Organize employees to carry out star standard training and study, master star standard requirements, improve star awareness and standard awareness, actively carry out on-the-job training, master service skills and skills of personnel in various positions, continuously improve management and service level, and do a good job in service reception.
5. Set off the activity of striving for excellence in the department, and carry out various theme activities with rich contents, so as to promote the smooth progress of the work, build a first-class staff, create first-class work performance, strive to be at the forefront of the work of the hotel department, make contributions to the development of the hotel and welcome the official opening of the hotel.
The above is the guarantee of all the staff of the hotel, please be supervised by the general manager and all the staff.
Commitment: xxx
20xx year x month x day
In order to respond to the call of the superior health administrative department, create a smoke-free unit in medical and health institutions, create a smoke-free, clean and healthy environment, and create a civilized, healthy and harmonious working and living environment, as a disease prevention and control staff, I solemnly promise as follows:
First, resolutely support the relevant provisions of the Ministry of Health and other four ministries and commissions on the comprehensive ban on smoking in the national health system, and resolutely support the tobacco control work of this unit;
Second, actively learn the knowledge of tobacco control, publicize the tobacco control system and the harm of smoking, perform the duties related to tobacco control, and make contributions to tobacco control;
3. Do not smoke, disrespect or accept cigarettes in any non-smoking places;
Four, take the initiative to promote the smoking control system to smokers in this unit, to discourage others from smoking.
Commitment:
date month year
In order to respond to the call of the superior health administrative department, create a smoke-free unit in medical and health institutions in an all-round way, create a smoke-free, clean and healthy environment, and create a civilized, healthy and harmonious working and living environment, as a disease prevention and control staff, I solemnly promise as follows:
First, resolutely support the relevant provisions of the Ministry of Health and other four ministries and commissions on the comprehensive ban on smoking in the national health system, and resolutely support the tobacco control work of this unit;
Second, actively learn the knowledge of tobacco control, publicize the tobacco control system and the harm of smoking, perform the duties related to tobacco control, and make contributions to tobacco control;
3. Do not smoke, disrespect or accept cigarettes in any non-smoking places;
Four, take the initiative to promote the smoking control system to smokers in this unit, to discourage others from smoking.
Commitment letter of hotel tobacco control (III): commitment letter of 20xx organ tobacco control
Commitment letter of tobacco control by authoritative organization
According to the Regulations on the Management of Secondhand Smoke and the relevant regulations on tobacco control in our hospital, I promise:
1 Please don't smoke in the non-smoking area.
Don't wear work clothes or badges to smoke in the smoking area.
Inform patients and their families that our hospital is a smoke-free medical institution and fulfill the obligation of discouraging smokers.
4 Don't set all kinds of smoking utensils in the work area.
If you fail to abide by the above commitments, you are willing to accept the punishment given by the hospital according to the Regulations on Punishment of Tobacco Control.
Signature of the promisor: