1. Enter the Ministry of Industry and Information Technology to complain about official website;

2. Choose I want to appeal;

3. Fill in relevant information, for example, if you want to complain about China Mobile, fill in China Mobile.

4. Check the "Confirm Validity" button, submit the application and wait for the result.

Extended complaint information:?

Appeal conditions:

The complainant is a party directly interested in the complaint;

(2) Having a clear respondent;

(3) There are specific appeal requests and factual basis;

(4) Having complained to the respondent and being dissatisfied with the handling result or failing to reply within 15 days.

Complaint content: the complaint content should include: the complainant's name, address, telephone number and postal code; The name and address of the respondent; Appeal requirements, reasons and factual basis; Date of appeal.

Complaint mode: In order to solve the quality problem of the complained telecommunications service at the first time, according to the regulations, the complainant should first complain to the provider of the used telecommunications service. Telecom business operators should seriously accept user complaints and reply to users within 15 days from the date of receiving user complaints.

Users who are dissatisfied with the handling results of the telecom operators or the telecom operators fail to reply within 15 days after receiving the complaint may lodge a complaint with the complaint accepting institution. The complainant shall lodge a complaint with the complaint acceptance institution of the province, autonomous region or municipality directly under the Central Government where the respondent is located.

If there is no complaint acceptance institution in the province, autonomous region or municipality directly under the Central Government where the respondent is located, the complainant may lodge a complaint with the Telecom User Complaint Acceptance Center of the Ministry of Industry and Information Technology. If the complaint acceptance agency fails to mediate, both parties to the dispute may apply to the arbitration agency for arbitration or bring a lawsuit to the people's court in accordance with relevant national laws and regulations.

References:

The Ministry of Industry and Information Technology complained about official website-Home