1. Reinstall the online banking control and the U shield driver;
2. If there are multiple certificates in IE browser, please select the certificate accurately;
3. Plug in the U shield and check whether the certificate information is imported;
4. If the computer is a Vista operating system, please right-click IE browser and select "Run as administrator";
5. If the above methods are still unresolved, please bring your U shield, bank card for opening e-banking and valid ID card to any outlet in the country to handle the certificate recovery business. If conditions permit, it is recommended to use U shield at outlets as much as possible.
Extended data
Customers can download and use U Shield in the following ways:
1. driver installation: log in to the ICBC portal and complete the installation of controls and U shield drivers according to the prompts;
2. Certificate download: log in to online banking, verify the withdrawal password, set the U shield password, and download the certificate; In addition, the universal U shield can also be downloaded through mobile banking;
3.u-Shield transaction: Insert the U-Shield according to the page prompts (the universal U-Shield needs to be connected to the mobile phone or computer through the audio interface or USB interface, and the iPhone7 needs to be connected through the audio adapter), and accurately enter the U-Shield password in the corresponding position on the page.
Tips:
1, Apple computer can only use universal second-generation U shield;
2. If the device is replaced by a U shield, you only need to reinstall the controls and drivers without downloading the certificate.
China Industrial and Commercial Bank -U shield transaction error: 0x80090020.
China Industrial and Commercial Bank -U Shield Download/Use Method