Ms Liu recently bought a necklace at the Swarovski store in Yitian Holiday Plaza, Nanshan District, Shenzhen. She told Southern Reporter that the counter label and waiter introduced the necklace as 18K gold natural gem. However, after the purchase was completed, when she went home to open the product identification certificate, she found that the material inspection conclusion was hanging shell.
She thought that the store had false propaganda and deceived consumers, and immediately went to the store to ask for a return, but was rejected. In response, Swarovski store staff responded that shells are also natural materials, and according to the small ticket provided after purchase, it is clearly marked as non-refundable.
Ms. Liu said that when she learned that the newly bought necklace was made of shells, she felt cheated as a consumer. "How can shells be said to be natural gems? Even if it is natural, then why not directly and clearly tell everyone that it is a natural shell? I feel a little bit edgy. "
Ms. Liu thought that the store had false propaganda and deceived consumers, and immediately went to the store to ask for a return, but she was rejected. "I went several times, and every time the waiter told me that I had no right to return the goods, I asked to contact the store manager, and repeatedly told me that the store manager was in Thailand and Guangzhou, and I haven't shown up to give me a reasonable statement."
The staff of the Swarovski store said: "This is a natural gem, and our shells are also natural materials." So this problem has not been solved. But it also tells us that we must pay attention when shopping, and don't read it wrong, otherwise we will lose ourselves.