If you forget your mobile phone screen lock screen password and cannot unlock the screen, we recommend that you try the following methods:

1. If the pattern/signature/fingerprint unlocking method is set, you can use drawing patterns /Unlock with the PIN code set when signing or entering your fingerprint.

1) Pattern/Signature Unlocking: When incorrect unlocking pattern/signature is entered multiple times (usually five times), a "Backup PIN" (forgot password) will be prompted in the lower right corner of the screen, set before entering OK PIN password, click OK.

2) Fingerprint unlocking: When the fingerprint cannot be unlocked, "Backup PIN" will be prompted at the bottom of the screen. Enter the previously set PIN password and click OK.

2. If your mobile phone supports the Samsung Dive remote control function and meets the following conditions: remote control and mobile data (or WLAN) have been turned on; the mobile phone has been bound to a Samsung account, please log in to the remote control website < /p>

After logging in with a Samsung account, click "Unlock My Device". This method will directly change the previously set lock screen method to the default slide unlock method, and then slide the phone to unlock it. .

If the above methods are ineffective or the "Unlock My Device" function cannot be used because it does not meet the remote control function requirements, please send the machine to a Samsung service center and an after-sales engineer will help you unlock it safely. .