From the data analysis, the sales data of this supermarket is still relatively stable, which does not cause a big gap, but it reflects an important problem. For Shang Chao, the normal inventory-to-sales ratio should be between 100% and 150%, while our store's inventory-to-sales ratio is 70% 150%. In proportion, the backlog of funds in our inventory is greater than the sales amount.
Of course, the data only represents sales, but also reflects various problems, and as a management,
Personnel, what we have to do is to constantly find problems, solve problems and avoid problems.
Gu 1- may, we should do:
1. Implement weekly management meetings to strengthen communication between managers and departments. Implement daily staff meetings to strengthen staff management. Make specific requirements for all employees' badges, hair bundles, work image and work coordination. Irregular and expired hangers above the store were removed.
2. Strengthen on-site management, and strengthen the requirements for employees' quality and on-site work norms.
3. Adjust the display of stacking heads and end racks in the main channel. Each palletizing head only displays 12 kinds of goods, and the palletizing heads are highly uniform.
4. Reasonably analyze the inventory, manage the order process in a unified way, and strictly demand the receiving process. (The implementation plan needs to be negotiated in detail in the process of receiving and ordering)
5. Set up an office and create a working atmosphere. Financial personnel should be aware of the importance and safety of financial work.
6. Make full use of system software. Make financial statements every month, and analyze the profit and loss according to the statements.
There are some problems in June 5438+0-May:
Personnel management issues:
1, lack of meetings between managers, lack of work communication, all employees work only by habit and self-discipline.
2. Lack of cooperation between personnel, unable to achieve a unified goal, leading to a lack of team awareness among employees. Lack of team cohesion.
3. Management simplification, lack of communication and motivation skills. Resulting in low staff morale.
4. Middle-level managers lack training for subordinates, and they can only do but not say, and subordinates can't grow.
5. Lack of on-site management, although there are rules and regulations, but lack of execution, no meeting habits, wearing casual clothes during work hours, not tying hair, not wearing work cards, and serious casual work habits.
6. Staff service needs to be improved and service awareness needs to be strengthened. Smile and serve, and ask for more greetings.
7. Employees have a vague understanding of management concepts, and managers need to give more guidance to front-line employees and strengthen their awareness of loss prevention to safeguard the interests of the company.
8. Grass-roots managers don't have certain planning and work goals for their work, and the ideas and goals of the supermarket center are not clear, which leads to the low enthusiasm of employees and the failure of employees to set certain goals in business philosophy.
9. The training in supermarkets is not carried out in actual work, and the cognitive rate is low. In particular, some service concepts are only implemented verbally, which is far from the actual operation, and the work attitude is more arbitrary.
10, cashier job skills can't be completely completed according to the standard, and there are some defects in the three-singing service.
Problems in layout management of supermarkets;
1. The display of goods in the main channel lacks unity and guidance.
2. Comparing the two main entrances and exits in terms of passenger flow and activity, the two entrances and exits are quite different.
3. The commodities in the main channel are displayed irregularly. There is no vivid display.
4. The price tag is chaotic, there is no unified standard, and the label is not standardized at will. The price tag piled on the top is not standardized, and the promotion label lacks the product name.
5. There are no clear rules and lack of coherence between some regions, such as organizing regions.
6. Occasionally, scattered goods are not returned in time, resulting in the goods not being returned in time. Although the goods are displayed neatly, they lack the distinction between first, second and third brands and lack regularity.
7. The background music is not active, so you should choose light and relaxed music, and the off-site music should choose music with strong sense of rhythm. Because music can attract more customers to come to this supermarket to understand or shop with questions.
8. The promotion atmosphere is not strong, so it is necessary to increase the promotion and hawking atmosphere.
Commodity management issues:
1, the warehouse is chaotic, and the goods are not stacked in categories, so it is difficult to replenish. Some goods are stored at the top of the shelves, which are not neatly placed and are not well marked. (Warehouse management plan is required)
2, lack of attention to commodity management, the main products are not prominent.
3. Grass-roots management and employees' seasonal management of commodities are not strong, and they have a weak concept of commodities and promotional commodities, so they cannot display seasonal commodities with a sense of quantity.
4. The exhibition areas such as shelves, stacking areas and bulk areas cannot be vacant.
5. Before going to work in sanitation at night, you must arrange the noodles in time (Shang Chao terminology: noodles). We should learn more about borrowing display, vertical display, brand display and other display methods.
6. Replenish the goods at 8: 209: 30 in the morning. Other questions:
1, membership card problem, insufficient membership price, insufficient change savings, only redeeming points, not making full use of membership card.
2. There is no pick-up card (i.e. stored-value card, you can buy 9.8% discount in cash to lock the customer's consumption).
3. After increasing the membership price, all price tags with membership price should be replaced.
4. The background system data registration is chaotic and needs to be standardized.
5. Loss and return should be handled in time to avoid backlog.
6. Event gifts, supermarket supplies and commodities should be registered and used truthfully.
7. If the gifts in the supermarket are the same as the goods, they must be labeled as gifts before the goods enter the store. All other gifts should be labeled as gifts.
8. Commuting time should comply with the regulations.
9. Managers should learn to use computer systems and background operating software.
10, all personnel leaving the post must ask the team leader for instructions, and they must carry the certificate of leaving the post. (Execute after making leave certificate)
Adjustment plan: (specific requirements, time) personnel management:
1. The manager meets at least once a week, and the senior management can meet at any time at ordinary times. Find problems, communicate in time and solve them as soon as possible. Strengthen the executive power and efficiency of managers. (Implemented on June 3rd)
2. Pay attention to training and cultivating grass-roots managers. Open power and responsibility. More communication, more leadership and more guidance. Let managers understand responsibility and management power. (It will be gradually strengthened from June 8)
3. The management personnel shall have a clear division of labor, carry out their duties and responsibilities. (The division of labor has been clearly defined and will be gradually strengthened from June 8th. )
4. Middle and senior managers set an example, chat less, and improve execution and efficiency. Accept supervision, humanized management, and advocate serious style. Bring positive energy to employees. (Implemented on June 8th)
5. The employees of the department strive to hold a meeting every day to criticize things, praise people, summarize yesterday's work, arrange the work of the day, convey the company's ideas and rules and regulations, and instill the service concept. (Implemented on June 8th, and gradually strengthened later)
6. Every meeting should be regular and standardized.
7, dressing the, all employees unified badge, unified distribution, step by step on-site training, strengthen the rules and regulations. (Gradually implemented from June 8th)
8. Establish a full-time loss prevention system, enhance the knowledge of loss prevention, fire prevention and five pests prevention, reduce the loss of goods, and clarify the anti-theft reward. Improve the enthusiasm of employees for loss prevention. (to be implemented after the detailed system is formulated)
9. Conduct all-round employee training with full participation, including salespersons, promoters, cashiers, loss prevention personnel and management personnel. The training contents include: corporate culture, service concept, manners and etiquette, company rules and regulations, attendance system, reward and punishment system, job skills, job responsibilities, loss prevention knowledge and commodity knowledge. (As the work progresses, the time is to be determined)
10, instill the service concept, improve the professional quality of employees, communicate with people and customers, and improve their own quality. (Implemented on June 8th)
1 1. After adjustment, various standards are clearly defined, and all personnel must operate according to the standards. (Strictly implemented after training)
12. Put up corporate culture slogans in the office to improve the professional quality of employees. (After the implementation of the office)
13. All personnel shall define the post responsibility system and assign shelves to all personnel for management. The main responsibilities are: goods in and out, surface arrangement, check the shelf life of goods, sanitation, return of scattered goods, etc. Standardize management. (Original positioning, continue to strengthen)
14. Set up a customer suggestion box at the service desk to collect customers' opinions; Post the complaint telephone number (posted) and accept customer complaints and suggestions.
Store adjustment and commodity management (to be implemented after negotiation);
1, supermarket area rectification: display, sanitation, inventory and channels are gradually cleaned up and rectified. Hygienic standards require that the inventory on the top of the shelf should be placed neatly and marked, and the goods should be displayed according to the original display.
The display, stacking and end-shelf goods are vivid, the warehouses are neatly arranged, and the classification marks are obvious (gradually implemented on June 8)
2. The manager will gradually participate in business negotiation and procurement, increase communication, understand the local commodity procurement situation, and strengthen cooperation with suppliers. * * * After discussion, adjust the commodity structure appropriately, highlight key commodities and seasonal commodities, and expect to increase the gross profit margin. (Implemented on June 8th)
3. Organize employees and managers to make regular market adjustments to understand the advantages of the market and competitors, as well as commodity prices. , discuss coping strategies and adjust commodity prices in time. Adjust the commodity structure. Enhance the advantages of commodities. (Implemented on June 65438, 2002)
4. Adjust the display of stacked goods, unify the height, and make the line of sight unobstructed. Arrange the goods in the pile, each pile only shows 12 kinds of goods, and pays attention to vivid display. Uniform price tag specifications. (June 12 has been strictly implemented)
5. Stacking display can flexibly manage ultra-low-priced and seasonal goods, improve the replacement frequency of stacked goods, and constantly bring freshness to customers. (Implemented on June 65438, 2008)
6. Clean up the goods and small piles piled up beside the pile, try to clean up the small shelves on the side of the passage, try to clean up the goods and articles piled up in the store, and try to make the passage smooth, comfortable and convenient. (It will be implemented step by step on June 8th)
7. Arrange the big price tag of the pile head and put it into use (use) in a unified way. Each pile head or end frame corresponds to a price tag, which makes the price tag standardized. The commodity name is missing. Need to customize KT board. (/kloc-implemented in June 0/0)
8, paper towel pile head unified size, height, unified price, joint display. Solve the problem of messy, blocked and piled paper towels. (Implemented on June 8th)
9. After the table card is added, the POP (price card) will be printed with a printer later, and the style and size will be unified. Standardize management so that customers can see and understand it.
Promotion plan (implemented after brand building):
1. Publish the promotion plan once a month, and make the promotion plan according to the holiday theme or customized theme.
2. According to the theme, actively contact suppliers to discuss special resources, free resources and other support.
March and June. Dragon Boat Festival and Father's Day are 20xx, X month and X day respectively. We should seize this month's double-day festival to make a short message.
Work plan 2 1. /kloc-on February x, February 2, a report was made on whether continuous leaching process was adopted in the first phase of Dongkuang project, and it was submitted to the project construction headquarters.
2.65438+On February X, the process group of East Mine Project Command went to Dongfang Manganese Technology Company to follow up the electrolytic manganese medium plate test, made a final summary, wrote a summary report and recommended it to the project construction command. At the same time, it makes a preliminary analysis and recommendation on whether the first phase project of Dongfang Mining Project is on the medium plate production line.
3.65438+February X, according to the resolution of the project headquarters, the process group made a preliminary design plan and a preliminary capital investment budget report for the pilot production line of electrolytic manganese with an annual output of 1500 tons proposed by Dongfang Mining, and submitted it to the construction headquarters.
4. According to the plan of the project department, cooperate with Hunan Chemical Design Institute to design and plot the civil construction drawing of the workshop in the first phase of the project construction, and ask the design institute to plot as planned. On February X, 65438, Hunan Chemical Design Institute drew up a blueprint and sealed the civil construction drawings of purification workshop retaining wall and high-level pool.
5. The employees of the process group followed the trial production site of electrolytic manganese medium plate of Dongmeng Kexin Company for three consecutive shifts, understood the operating process indicators and operating conditions of each post, summarized them every day, and all of them were dismantled and returned to the project department for office on 65438+February X ..
6. The process group, the electrical equipment group, the civil engineering group, Wang Gong and the Chemical Design Institute shall dock the topographic elevation layout of the design drawing of the switch station of the first phase project, and determine the construction scheme, so that the geological prospecting units can enter the site for construction.
On June+February X, 7.5438, we discussed the construction technical scheme of Hunan Oriental Mining Phase I project with Dr. Pan and Dr. Zhu of china environmental science Research Institute in the conference room of the project construction headquarters, and made a preliminary understanding and research on whether concentrator equipment was used in the process.
Work plan 3 I. Basic information of the project:
Jiuhua Red Silkworm Culture Park is invested and developed by Jiuhua Red Silk Development Co., Ltd. The project is located next to Wujiu Road, Qian Miao Town, Qingyang County, Chizhou City, with beautiful surrounding environment and mountains and waters, which is an ideal place to build sericulture culture. The project covers an area of 120 mu, with a construction area of about 6000 square meters. 20xx started construction in July, with a construction period of 2 years and a total investment of about 50 million yuan. The project includes sericulture museum, product exhibition hall, product research and development workshop, fishing garden and other facilities. The project is designed in the style of garden architecture in southern Anhui, fully relying on sericulture culture and Jiuhuashan tourism brand, introducing diversified cultural elements, combining classical and modern art perfectly, and rationally arranging various functions such as sericulture cultivation technology research, agricultural personnel internship training, silk cultural exchange, leisure fishing, conference and holiday, etc. Strive to make sericulture cultural park a first-class silk cultural industry base in the whole province and even the whole country, and promote the breakthrough development of tourism and local sericulture industry.
Second, the current progress:
The theme building of Silkworm and Mulberry Culture Park has been completely completed, the painting of internal and external walls has been completely removed, the R&D workshop, product exhibition hall and museum have been renovated, and the software and hardware facilities are planned to be purchased. We are recruiting and training people from all departments. The current total investment is 35 million yuan.
Third, quarterly and monthly work arrangements
1 and xx copies in 20Xx years; Complete all interior decoration of the building; All roads are paved with cement. Complete the reservation and purchase of software and hardware facilities. Salespeople recruit franchisees everywhere.
2.20xx copies in xx years; Complete the greening of the park, the follow-up project construction of the fishing park, and the recruitment and training of personnel in various functional areas. Product exhibition hall and production workshop put into operation. E-commerce office established and running. 5. 1 product promotion activities.
3.20xx years xx months; All hardware and software facilities have been put in place, installed and debugged. Signed cooperation agreements with local travel agencies and schools to join the first-line dealers in 8 cities in the province (Chizhou, Tongling, Xuancheng, Huangshan, Wuhu, Hefei, Dongzhi and Shitai).
4.20xx xx month: The founding ceremony was opened, and the cultural park and local distribution institutions were fully put into operation. Organize the first "Silkworm Flower Fair" in Chizhou.
5.20xx years xx months; Contact municipal cultural institutions, media and universities to launch the first "Silkworm Flower Festival" project, and promote the "Silkworm Flower Festival" culture with all city distributors of the company. Promote autumn silkworm breeding technology to local silkworm farmers and recycle silkworm cocoons. 6.20xx years xx months; The first "Silkworm Flower Fair" reached its climax. Jiuhuahong products participate in the autumn Canton Fair. All the company's sales outlets are preparing for the National Day product promotion activities.
7.20xx years xx months; National Day gift, Jiuhuahong's first "Silkworm Flower Festival" opened. All distribution outlets and networks of the company. , to promote Jiuhuahong products for 7 days.
9.20xx years xx months; The company's outlets and networks hold promotional activities for Jiuhua Hongdong winter products. Hold the first annual meeting of Jiuhuahong dealers.
Achieve the sales target of 50 million yuan this year.
Anhui jiuhua red silk development co., ltd.
20xx-xx-xx
Part 4 of the work plan has been in the company for one year. During this period, in order to meet the needs of this position, I have been constantly learning new knowledge and skills and trying to do my work better and better. After this period of unremitting efforts, my work skills and skills have been improved to a certain extent. At the same time, I also gained a lot of experience and lessons. On this basis, I can finish every job quite well.
In a blink of an eye, we have entered the year of 20xx. In the new year, everyone has new ideals and new goals. In order to realize them one by one, we will make the following plans for the work in the new year:
1, do a good job in website monitoring in time, observe and learn from similar websites, learn from each other's strong points, and constantly optimize your own website.
2. Daily work of the website: make a good plan, prioritize, carefully upload updated information, select more news-worthy information, and strive to make our website more professional.
4. Do more follow-up planning of website services, learn more about the needs and opinions of "readers", and accumulate more information and data for the improvement of website functions and services.
5. In daily work, insist on not being late or leaving early, listen to the instructions of the leader, learn to manage your emotions, adjust your work attitude in time, and complete the task in time with good quality and quantity; Actively assist other department leaders and colleagues. ≤ net)
Article 5 of the title of the work plan
1. The title of the plan has four components: the name of the planning unit; Planning time limit; Summary of plan contents; The name of the plan.
2, the name of the planning unit, to use the standard name.
3, the planned time limit should be specified, the general time limit is not obvious, can be omitted.
4. The content of the plan should point out the problems targeted by the plan.
5. The name of the plan should be used accurately according to the actual situation of the plan.
6. If the scheme still needs to be finalized or approved by the superior, the words "draft", "first draft" or "discussion draft" should be added in brackets behind or below the title.
7. If it is a personal plan, you don't have to write your name in the title, but you must sign the date at the bottom right of the text.
main body
1. Situation analysis (basis for planning).
Before making a plan, we should analyze the current situation of research work and fully understand what the next work is based on and what the plan is based on.
The method of writing a good work plan
Writing a good plan may be a difficult thing in official document writing. Because this is not only a matter of written expression, but also an organizational arrangement involving specific work and business, which requires long-term vision and leadership. This kind of writing is the embodiment of a person's comprehensive ability. But there are also some rules in writing. The writer should first distinguish what kind of planning content belongs to and which specific planning is suitable for expression, so as to determine the specific language, that is, planning, imagination, planning, key points, scheme and arrangement. Then, write according to the specific content and language writing requirements. If it is a long-term and wide-ranging plan, we should use "planning". Because the plan doesn't need to be too detailed, as long as it can play a clear direction, inspire people and stimulate enthusiasm, it will be almost the same. Of course, this does not mean that planning can be unrealistic; But the actual problem of planning is actually only a rough problem. If it is a preliminary and immature scheme, it is necessary to use "imagination". Because the idea is to prepare for the scheme, it is not necessary to write in detail or even well, as long as you can write a general "idea" or idea. But this does not mean that ideas can be scribbled, but that it pays more attention to "thinking", that is, there must be breakthroughs and innovations. If the content of the plan is a certain work, it is generally used as "scheme" or "arrangement", while the more complicated work items are used as "scheme" and the simpler work items are used as "arrangement". Because the plan and arrangement must be written in detail (or comprehensive or specific), otherwise the work cannot be carried out. Of course, if you think there is room for lower-level implementation, this plan can be turned into "implementation opinions" and this arrangement can also be turned into "arrangement opinions". If the content of the plan is neither a single work nor grand, then the real "plan" should be used. Because the narrow plan is the mildest one in the broad plan. Of course, if you just want to publish a summary of the plan, you can write it in the "main points".
The role of work plan
In ancient times, Sun Wu once said: "The way to use troops is to plan first." In fact, no matter what units or individuals do, they should have a plan and arrangement in advance. With a plan, the work will have clear goals and specific steps, so as to coordinate everyone's actions, enhance the initiative of the work, reduce blindness and make the work proceed in an orderly manner. At the same time, the plan itself is the assessment standard of work progress and quality, which has a strong constraint and supervision effect on everyone. Therefore, the plan has both guiding and promoting effects on the work. Making a good work plan is an important means to establish a normal work order and improve work efficiency.
Concept 6 of work plan: Through the usual observation and personal experience, it is found that many college students are not good at interpersonal communication, and their communication methods are single, and they rely too much on the Internet. The research shows that the network communication carriers, such as QQ, WeChat, Weibo, Renren and BBS, are playing an increasingly important role in the interpersonal activities of contemporary college students. Some college students are too lazy to rely on the internet, which has a great influence on their success. However, while social networks bring convenience to college students, they also bring some problems. Some college students are addicted to social networks and can't distinguish between virtual and reality, so they ignore the communication with their parents, relatives and friends, and their relationship is gradually alienated, resulting in adverse reactions.
According to personal experience and observation, students who rely too much on network socialization are basically not good at communicating with others, rarely participate in group activities, remain silent in public and like to be alone. It's nothing. I stay in the dormitory all day, and most of them are controlled by mobile phones. This will seriously affect the establishment and development of their interpersonal relationships and adversely affect their future social survival.
Why are college students so obsessed with social networks? Personally, I think there are several reasons. First, when I first entered the university, the surrounding environment changed a lot. Students who used to get along with each other day and night are separated from each other and face strange faces from all corners of the country; The way of attending classes has changed from the original teacher's indoctrination to self-study, which requires independent thinking and more self-study; The constant activities of clubs and student unions require us to arrange our spare time reasonably. A series of sudden changes have caught some college students off guard. They have to turn to virtual social networks to relieve stress. Secondly, some college students are introverted and not good at communicating with others. Face-to-face speeches made them feel uncomfortable and even blushed. Therefore, virtual socialization has become their first choice. Anonymous forms of virtual socialization make people feel more free and open. This makes them resist the complexity of real social life and gradually escape from the real society.
Create a life. Third, some college students' self-control ability and discrimination ability are low, and they can't tell the difference between real life and virtual life. They are blindly addicted to social networking and can't tell the advantages and disadvantages of social networking.
So how to reduce college students' dependence on social networks and get out of the virtual world to enhance their real social skills? First of all, college students must be aware of their true psychological demands, recognize the advantages and disadvantages of online socialization, properly handle the relationship between online socialization and real socialization, and constantly improve their interpersonal skills.
This group will make team members clearly aware of their current situation and effectively guide them to realize their real psychological needs. Then through a series of group activities to promote the interaction between team members, enhance their interpersonal skills, and help them face similar problems with the help of group methods. And team members can supervise, support and encourage each other in the process of interaction, so as to have greater confidence to improve and improve.
Theory: This group is aimed at sophomores who rely too much on online socialization and lack realistic social skills. First, it applies Maslow's hierarchy of needs theory. Maslow believes that when the physiological needs and security needs are met, social needs will emerge. Nowadays, college students have fixed living expenses and more free time, so the social demand has become very strong. Some college students spend most of their spare time on the Internet, chatting about QQ and everyone. They lack realistic interpersonal communication, and when dealing with real people, they will be inarticulate and don't know how to get along. Therefore, providing some practical social skills can help them improve their practical social ills and improve their practical social skills. Such a group is of great help to them.
In addition, in the way of group communication, it will be more applied to behavioral therapy and correction. Because it is assumed that human behavior is learned and there are rules to follow. Therefore,
Through accurate observation, coupled with the theory that this behavior is determined by the environment and external stimuli, if a behavior can lead to a satisfactory result after it appears, then it is very likely that it will continue to appear in the future. It is precisely because this group wants to change their current social problems and improve their communication and expression skills, and in the process of learning these abilities, behavior theory points out that imitation learning, feedback and positive encouragement can gradually help them learn and use.
In the group, the staff will use positive reinforcement and imitation more. In terms of positive reinforcement, after providing communication and expression training, if the team members can use it correctly in the group, the staff will give them verbal praise to strengthen the possibility of this kind of behavior happening again.
As for imitation demonstration, the staff will demonstrate how to communicate with others by role-playing, which is a model for team members to observe and guide them to imitate learning. At the same time, team members will also observe each other and imitate what others are worth learning, which also plays an imitation role.
Objective: To improve the existing interpersonal communication methods of college students and improve their interpersonal communication ability. Goal: 1, so that team members can further deepen their understanding.
2. Let team members learn to respect and trust others.
3. Help team members better understand themselves and enhance their self-esteem and self-confidence.