1. Why is UK online banking not recognized?

(China Merchants Bank) UKEY needs to be used with the professional version software. If UKEY cannot be recognized after downloading the professional version software, you can press Try the following methods: 1. Check whether the model displayed on the back of your UKEY is consistent with the model selected by your professional version. If so, try another USB interface. It is best to connect it to the USB interface on the back of the host. Plug and unplug it a few times. Try it once; 2. Use the right button of the mouse to click "My Computer" - "Management" - "Device Manager", find the "Human Input Device" option from the right, click on the front, and see how many device, and then insert the UK into the computer USB interface to see if two devices have been added and whether the status of the added device is normal. If there are devices with yellow question marks and exclamation marks, right-click "Update Driver" with the mouse. It is recommended that you Insert the system CD, and in the driver installation interface that pops up, specify the path to the operating system CD (and select "Include subfolders"), and let the operating system automatically install the driver according to the system prompts.

After completion, restart the computer and use UKEY again; 3. You can also try another computer. If it still doesn't work, there may be something wrong with UKEY. You can bring UKEY to our bank counter to check whether it is normal. For the 23 model UKEY, you can try pressing the ctrl alt delete key on the keyboard, and then check to see if there is necmfk.exe in the process. If so, end it and try logging in to the professional version; if you are using an all-in-one machine, unplug everything first. USB device, plug in ukey first, and then plug in other USB devices to try to log in.

2. What should I do if the Postal Bank UK computer does not recognize it?

Please check the following operations:

1. Open IE browser--》Tools--》Inter Options--"Security--"Custom Level In the security settings, set Activex control automatic prompt to enable, download unsigned Activex control to enable, download signed Activex control to enable, run Activex control and plug-in settings to enable. After all Activex options are enabled, enter the certificate download page of PSBC Online Banking and you will see the drop-down menu options. After downloading the certificate, open "Custom Level" and click the reset button to reset the IE security level.

2. Turn off the anti-virus software and firewall. This problem may also be caused by the shielding effect of such software on security controls

3. Please confirm whether the USB hardware socket exists Abnormal, can the USB hardware be recognized normally?

If it still cannot be solved, please change a computer or go to an outlet with a trial machine and try again; the problem should be a problem with the customer's own computer.

3. The newly purchased computer cannot recognize the online banking U-Shield.

If the online banking U-Shield cannot be recognized, it is likely that the driver is not installed properly.

The solution is as follows:

Plug the USB shield into the USB interface, right-click "My Computer" → "Properties" → "Hardware" → "Device Management"

If there is a yellow-green "exclamation mark" in "Universal Serial Bus Controller"

Double-click it, and then the driver will be automatically searched. If the user has installed the The system can automatically update the driver after installing the CD-ROM driver. If it has not been installed yet, run the CD-ROM driver first.

After the computer can recognize the USB shield:

1. Confirm that you have installed the USB driver If the shield driver is not installed, first run the driver CD that comes with the USB shield or download the driver from the ICBC website

2. Log in to ICBC online banking, insert the USB shield, and select "Customer Service" "USB Shield Management" "U Shield self-service download" This completes the online banking certificate import into U-Shield

3. Follow the system prompts to insert U-Shield when making transfers, remittances, etc.