Scheduling is a combination of planning and scheduling. It is a job category in travel agencies to arrange reception plans, count relevant information, undertake tourism service procurement related to reception and schedule related business for the flow of tour groups and individual travelers. English name OP(OPERATOR) [Edit this paragraph] Dispatching core, cost leadership and quality control are the two cores of dispatching positions.
1. cost leadership-control the cost of travel agencies; It is necessary to negotiate reception fees with hotels, restaurants, tourist convoys and cooperative agencies that receive tourist teams. Therefore, a good dispatcher must give consideration to both cost control and team operation effect, that is, he must work out a route that can control the cost to the lowest in different trips on the premise of ensuring the team has good operation effect. In the tourist season, it is very important for travel agencies to obtain very tight rooms and meals on their own.
2. Quality control means not only carefully arranging the travel plan of the team, but also monitoring the whole journey of the received travel team. Because tour guides travel with a group, the only way to contact with travel agencies is to plan and adjust. Travel agencies track and understand the activities of travel teams through plans, and adjust the services of tour guides, including flexibly responding to unexpected events of tourists during the travel process on behalf of travel agencies. Therefore, Ji Diao is the behind-the-scenes manipulator of a trip.
In terms of quality control, small and medium-sized travel agencies need high-level dispatched personnel for general control. Integrating tourism resources, packaging tourism products and positioning the market all need to be completed. Planning and adjustment are keen tools in the market, and it is necessary to understand the psychology of tourists, have the awareness of distribution, have the ability to develop products, and so on.
In the specific process of organizing a group, the planning and adjustment of a position should be proficient in business, the situation of the team's tourist destination, the strength of the reception unit, ticket operation and so on. [Edit this paragraph] Quality
There are five other qualities.
First, the sense of responsibility. A good plan will worry tour guides and travel agencies;
Second, the work is planned. If you need to apply for a visa a few days in advance for outbound travel, you should establish an early warning mechanism for yourself;
Third, master the negotiation skills with cooperative institutions and hotels;
Fourth, have risk and legal awareness, and know all about tourism-related laws and regulations;
5. Market awareness. This is generally lacking in the current adjustment.
Although the division of labor of the head office is fine, it requires a strong market awareness in formulating routes, developing new products and purchasing. It is necessary to understand the changes in the tourism market, tourist destinations and the strength of local reception units; Grasp the cost and quotation of each line in time according to the season, ensure the reliability, feasibility and accuracy of external quotation, and constantly innovate the work.
At present, it is difficult to find high-level and high-quality dispatched talents. On the one hand, it is because the threshold of tourism professionals is low and they lack cultural quality and experience. On the other hand, after the division of labor is refined, scheduling is only a skilled assembly line operation, and few people really meet the requirements without caring about other business work. In reality, some small travel agencies combine tour guide, outreach and planning. Such a large workload will make them psychologically unbalanced.
Dispatching is the general dispatch, commander-in-chief and general design of the travel agency to complete the ground connection and implement the package tour plan. It can be said that "everything is under control" has strong professionalism, autonomy and flexibility, rather than a simple and repetitive technical labor. Dispatching positions are in urgent need of high-quality and high-level talents. An excellent tour guide or outreach staff can directly bring benefits to travel agencies, and the value of dispatched personnel is equally important. Whether the hero behind the scenes is excellent or not is an important factor in the operation of travel agencies. [Edit this paragraph] process
Schedule workflow:
I. Quotation:
Arrange the route according to the other party's inquiry and provide the corresponding price information (quotation) with the quotation sheet;
Second, the planned login:
After receiving the written forecast plan of the tour agency, record the group number, number of people, nationality, arrival/departure time and other related information in the team dynamics table of the month. If the other party makes an oral prediction, it must ask the other party to submit the plan in writing, or affix the special seal for the other party's business on our confirmation letter and sign it by the manager as confirmation.
Third, prepare the team dynamic table:
Prepare the reception plan, and register the special requirements such as the number of people, the number of escorts, arrival and departure flights (cars), time, hotels, restaurants, scenic spots, ground pick-up agencies, time and place for picking up the group one by one in the team dynamic table;
Fourth, the plan to send:
Send the plan to all relevant units and implement it one by one.
1. housing: according to the number and requirements of the team, fax the reservation plan to the agreement hotel or the designated hotel and ask the other party to confirm it in writing. If there is any change in the number of people, please "change" it in time and fax it to the agreed hotel or the designated hotel for written confirmation; If the hotel can't receive it, it should inform the tour group in time and adjust to the same hotel after approval.
2. Car use: arrange car use according to the number of people and requirements, fax the car booking plan to the agreed team and ask the other party for written confirmation. If there is any change, make the change in time, fax it to the agreement group and ask the other party for written confirmation.
3. Dining: According to the number and requirements of the team, send the reservation plan to the restaurant by fax or telephone. If there is any change, please change it in time and fax it to the restaurant for written confirmation.
4. Ground agency: Fax the team reception notice to the appointed ground agency and ask the other party for written confirmation. If there is any change, it shall be "changed" in time, faxed to the appointed institution, and the other party shall be required to confirm in writing.
5. Return transportation: carefully implement and check the plan, issue a booking notice to the ticket seller, indicating the group number, number of people, flight (train number), ticket use time, ticket type and ticket quantity, which shall be signed by the agent. If there is any change, inform the ticketing staff in time.
Verb (short for verb) Plan confirmation:
After the implementation is completed one by one (or at the same time), prepare the reception confirmation, affix the confirmation stamp and fax it to the tour group to confirm receipt.
Compilation of budgetary estimate of intransitive verbs;
Prepare the team's budget evaluation form. Indicate the pay-as-you-go fees and purposes. Send it to the finance manager for review, fill in the loan slip, submit it to the department manager for review and signature together with the budget slip, and submit it to the general manager for signature, and then go to the finance department to get the loan with the budget slip, reception plan and loan slip.
Seven, issued a plan:
Prepare the reception plan and its attachments. The dispatcher signs and affixes the special seal for team planning. Inform the tour guide to collect the plan and accessories. Attachments include: the list provided to the agreement unit, the company statement stamped with the operation seal, the accompanying report filled out by the tour guide, the quality feedback form filled out by the tourists (accompanying them all the way), and the cash to be paid in cash. Tickets are counted face to face and signed by the tour guide.
Viii. Preparation for settlement:
Fill in the company team statement, and affix the special seal for company finance after review. Fax the statement to the tour group for collection before the team arrives.
Nine, reimbursement:
At the end of the team trip, inform the tour guide to report to the department dispatcher in time with the reception plan, accompanying report, quality feedback sheet and original bill. The dispatcher carefully examines the accompanying report filled out by the tour guide, and on this basis, fills in the summary table and final statement of tour fare, and submits them to the department manager for examination and signature, and then to the finance department for examination and signature, and then to the general manager for signature and reimbursement.
I. Quotation:
Arrange the route according to the other party's inquiry and provide the corresponding price information (quotation) with the quotation sheet;
Second, the planned login:
After receiving the written forecast plan of the tour agency, record the group number, number of people, nationality, arrival/departure time and other related information in the team dynamics table of the month. In case of oral prediction by the other party, the other party must be required to make up the plan in writing, or our confirmation letter should be stamped with the special seal of the other party's business and signed by the manager, and returned as confirmation;
Third, prepare the team dynamic table:
Prepare the reception plan, and register the special requirements such as the number of people, the number of escorts, arrival and departure flights (cars), time, hotels, restaurants, scenic spots, ground pick-up agencies, time and place for picking up the group one by one in the team dynamic table;
Fourth, the plan to send:
Send the plan to all relevant units and implement it one by one.
1. housing: according to the number and requirements of the team, fax the reservation plan to the agreement hotel or the designated hotel and ask the other party to confirm it in writing. If there is any change in the number of people, please "change" it in time and fax it to the agreed hotel or the designated hotel for written confirmation; If the hotel can't receive it, it should inform the tour group in time and adjust to the same hotel after approval.
2. Car use: arrange car use according to the number of people and requirements, fax the car booking plan to the agreed team and ask the other party for written confirmation. If there is any change, make the change in time, fax it to the agreement group and ask the other party for written confirmation.
3. Dining: According to the number and requirements of the team, send the reservation plan to the restaurant by fax or telephone. If there is any change, please change it in time and fax it to the restaurant for written confirmation.
4. Ground agency: Fax the team reception notice to the appointed ground agency and ask the other party for written confirmation. If there is any change, it shall be "changed" in time, faxed to the appointed institution, and the other party shall be required to confirm in writing.
5. Return transportation: carefully implement and check the plan, issue a booking notice to the ticket seller, indicating the group number, number of people, flight (train number), ticket use time, ticket type and ticket quantity, which shall be signed by the agent. If there is any change, inform the ticketing staff in time.
Verb (short for verb) Plan confirmation:
After the implementation is completed one by one (or at the same time), prepare the reception confirmation, affix the confirmation stamp and fax it to the tour group to confirm receipt.
Compilation of budgetary estimate of intransitive verbs;
Prepare the team's budget evaluation form. Indicate the pay-as-you-go fees and purposes. Send it to the finance manager for review, fill in the loan slip, submit it to the department manager for review and signature together with the budget slip, and submit it to the general manager for signature, and then go to the finance department to get the loan with the budget slip, reception plan and loan slip.
Seven, issued a plan:
Prepare the reception plan and its attachments. The dispatcher signs and affixes the special seal for team planning. Inform the tour guide to collect the plan and accessories. Attachments include: the list provided to the agreement unit, the company statement stamped with the operation seal, the accompanying report filled out by the tour guide, the quality feedback form filled out by the tourists (accompanying them all the way), and the cash to be paid in cash. Tickets are counted face to face and signed by the tour guide.
Viii. Preparation for settlement:
Fill in the company team statement, and affix the special seal for company finance after review. Fax the statement to the tour group for collection before the team arrives.
Nine, reimbursement:
At the end of the team trip, inform the tour guide to report to the department dispatcher in time with the reception plan, accompanying report, quality feedback sheet and original bill. The dispatcher carefully examines the accompanying report filled out by the tour guide, and on this basis, fills in the summary table and final statement of tour fare, and submits them to the department manager for examination and signature, and then to the finance department for examination and signature, and then to the general manager for signature and reimbursement.
Third, reduce the cost of dispatching inquiries.
Arranging a trip is always inseparable from ticket purchase, car rental and other links. It will be much more convenient to find this information through the internet, because only one piece of information can be obtained by phone at a time. On the Internet, you can find all the information about ticketing and car rental. You can put the information you need urgently on the Internet, so that ticketing companies and car rental companies can contact you conveniently.
Fourth, reduce the cost of information feedback.
In the past, when a group ended, the tour group would not feed back the tourists' suggestions to the ground agency, because it would increase the communication cost. Now you can fax tourists' suggestions directly to the ground agency through online members, and the cost can be ignored.