It is suggested that ASUS official website download the corresponding chipset driver and touchpad driver and try to install them. If not, it is recommended to reset the system or contact the local official after-sales service center for handling.

1.win 10 reset method is as follows:

Click the Start menu and select Settings-Update and Security-Restore-Reset Computer. Please plug in the power supply and don't turn it off forcibly.

If there is important data before reset, it is recommended to back up the data to an external device.