Hello, there are two situations:

1. Due to internal errors in the bank, the customer's name, identity certificate and other information are incorrect, and the documents or certificate images retained by the original business will be checked. Verify. Regardless of whether the customer is present or not, the handler will fill in the special business application form on behalf of the customer, indicate the reason for the error, write "handler XX will fill it in for" in the customer's signature column, and handle the maintenance of the customer's name and identity certificate. So you just need to contact the handling counter.

2. If the name and identity information provided by the unit when opening a collective account are incorrect, the personnel management department of the entrusting unit must issue a certificate. Under special circumstances, if you have resigned, your original unit has been dissolved or does not exist, you are allowed to apply with any certificate from our bank under your original name/identity information with a valid ID.

If you still have questions and comments, please log in to the online customer service/cmu/icslogin.aspx?from=B&logincmu=0 for consultation. We will serve you wholeheartedly! Thank you for your attention and support to China Merchants Bank!