Customer service personnel recommend appropriate designers to serve customers according to their needs. Customer service staff regularly call back to customers who cooperate with designers to fill out the "customer negotiation form" and ask for their service opinions to the company. Step 3: Visit the construction company to provide customers with free shuttle bus to see the house every Saturday and Sunday, and there will be a special person to explain it at the construction site. Step 4: Go to the door to measure the house.
The customer asked the designer to measure the room at home and could not refuse. The company will sign a customer project proposal with you. Then the designer will measure your room. Step 5: Draw the floor plan and make a preliminary budget for the customer. After measuring the room below 100 square meter, we will draw the floor plan, effect diagram and budget for you in about 5 days, and then invite you to meet us to introduce the preliminary design ideas and approximate project budget. The sixth step is customer modification, that is, we will fully understand your needs and design to suit your wishes to the greatest extent. Step 7, draw detailed drawings.
Drawings and budgets need to be reviewed and signed by the design director of the chain store. After the contract is signed, the detailed construction drawings will be given to you within three days. Step 8: Sign the construction contract. After the customer pays the down payment and signs the contract, we will ask the customer service staff to train you on the "Customer Instructions" and the necessary home improvement knowledge. Adhere to the construction, must sign the "heating, gas pipelines and facilities construction customer authorization responsibility". The contract we signed with the customer is in duplicate, one for the customer and one for the finance department. The Finance Department of the Company keeps the original contract and drawings. & lt The construction contracts, contract attachments, quotations, drawings and other materials handed over to customers shall be bound into volumes. And the atlas should be paid to the company's special standard homepage. When signing the contract, the customer pays 60% of the total contract cost, 35% after the project is over half or the construction period is over half, and the balance is paid after the completion acceptance.
Step 9: Establish customer engineering files.
The company's engineering statistician will number your file, establish the customer's engineering file, fill in the detailed engineering data, and issue the engineering management form to the relevant personnel.
Customer service staff will improve customer management files in time to provide quality services to customers.
Step 10: design a disclosure.
From the signing of the contract, a design disclosure will be made within three days, and the customer service staff will call the quality inspector and the project manager to make disclosure with the designer in the design department.
Step 1 1: design site disclosure
The day after the first design disclosure, the design site disclosure will be carried out, and the customer service staff will call the quality inspector, the customer, the foreman and the project manager to conduct the on-site disclosure.
The quality inspector and the project manager inspect the construction site, and the quality inspector is responsible for explaining the current situation to the customer and filling out the "Description Sheet of Original Condition of the Construction Site".
As far as time is concerned, customers may encounter special emergency reasons. After the designer asks the design director of the chain store and the engineering department for approval, we will directly make on-site disclosure.
Step 12: Raise construction funds and prepare materials.
The photo of the payee of the construction team should be filed in the finance department.
The project manager holds the requisition form issued by the engineering department and goes to the material department designated by the company for requisition.
Step 13: The construction team enters the site and the foundation construction begins.
The construction team shall provide the company qualification certificate, copy of business license, photos of the project manager and relevant person in charge in accordance with the regulations of the residential property management department, and then the property management department will issue the work permit. Before construction, the project manager and the customer * * * should fill in the "Description Form of Original Condition of Construction Site" and sign it after confirmation.
Step 14: Acceptance of materials by stages.
The project manager fills in the "Entry Material Acceptance Record Form" and asks the designer if he has any special materials. If yes, it must be signed by the designer, and the entry material acceptance record sheet must be signed by the customer, project manager and quality inspector.
Fifteenth step, construction quality supervision
The quality inspector shall fill in the "Quality Inspector's Project Self-inspection Report Form" when inspecting the site he is responsible for; When inspecting the construction site that others are responsible for, they should fill in the "Quality Inspector's Work Mutual Inspection Report"; When inspecting the construction site, the engineering department manager and enterprise management personnel should fill in the "Engineering Quality Inspection Report Form".
Step 16, concealed work and closed water test.
Concealed works include water heating, electrical and ventilation systems.
The supervisor shall fill in the acceptance record of concealed works and sign it by the customer and the project manager.
Step 17: Construction of the first half of the project
The quality inspector checks the construction quality according to the company's construction technology standards. If the materials and construction quality do not meet the requirements of the company, the construction team must be required to dismantle and replace them. For laying electrical lines without pipes and bends, in addition to requiring the construction team to dismantle them immediately, the construction team should also be severely punished.
Step 18: Designers make mid-term budget and final accounts.
In the middle of the project, the project manager informs the designer to make the mid-term budget and final accounts, the project manager provides the actual parameters, and the designer fills in the mid-term budget and final accounts and submits them to the finance department. The finance department fills in the customer payment notice, which is forwarded to the customer by the project manager. The mid-term budget and final accounts must be signed by designers, project managers, quality inspectors and customers.
Step 19: Designers go to the site to communicate with customers.
In engineering, designers should keep in touch with customers. More than half of the project time, the designer should go to the site to communicate with the customer to find out whether the customer has any requirements to increase or decrease the project, and the reduction should not exceed 5% of the total contract price, and check whether the construction team works according to the drawings.
If there is any scheme change in the process of engineering construction, it must be drawn by the designer and signed by the designer, project manager, quality inspector and customer.
Step 20: The project manager informs the customer to pay the interim payment.
The project manager informs the customer to pay the interim payment to the company's finance department.
Step 2 1: Construction in the second half of the project.
After the completion of a major project, when the customer asks for demolition and renovation again, the customer agrees to bear all the demolition and renovation costs according to the company's quotation and pay 95% of the demolition and renovation budget in advance before the construction can be carried out according to the customer's requirements.
Step 22: Acceptance by stages
The supervisor shall fill in a "phased acceptance form", which shall be signed by the customer, project manager and quality inspector.
Step 23: The quality inspector informs the customer service department that they can go to the construction site.
Halfway through the project, the quality inspector will inform the customer service supervisor of the site where he can go.
The customer service supervisor will strictly review the construction site provided by the engineering department and notify the chain store design supervisor.
Step 24: Visit customers and communicate by telephone.
In the project, the customer service staff will call the customer after each stage of acceptance, and make records. The questions raised by the customer must be solved or answered within 24 hours.
At the construction site, there is a customer opinion exchange book in the display column of the construction site, and customers can fill in their own opinions on the construction. The quality inspector must solve or answer the customer's questions within 24 hours.
The general manager, design manager and engineering manager should always read the telephone interview records and customer exchange books on the construction site.
During the construction period, the company leaders will invite some customer representatives to participate in the "customer exchange meeting".
Step 25: Increase or decrease the project.
Please contact the designer directly if the customer requires any changes to the project. For each change, the designer must fill in the "Engineering Change Order". The customer, designer, project manager and quality inspector must sign the engineering change order.
In order to fully protect the interests of customers, please do not directly negotiate with the on-site personnel.
Step 26: Completion settlement
The project manager should fill in the "Completion Report" before completion and hand it over to the customer at the time of acceptance. The completion statement must be signed by the customer, quality inspector, designer and project manager.
Step 27: The customer pays the final payment.
After the completion acceptance, the owner, the project manager and the quality inspector shall sign the "Completion Acceptance Sheet".
The customer must pay the final payment to the company's finance department within three days from the date of signing the "Completion Acceptance Sheet".
Step 28: Issue a letter of guarantee to the customer.
After the completion acceptance, the customer pays the final payment, and the finance department fills in the project warranty form and delivers it to the customer.
The manager of the finance department asked the customer to fill in the "Customer Evaluation Form". The Finance Department submits the "Customer Evaluation Form" to the customer service department, and the customer service personnel will input it by computer. The main income of employees depends on the customer evaluation form.
Step 29: Warranty Service
During the warranty period, the customer service department arranges the designer to pay a phone call back to the customer once, the quality inspector pays a phone call back to the customer once, and the project manager pays a door-to-door call back to the customer once. The customer service staff calls the customer every three months.
During the warranty period, the company leaders will invite some customer representatives to participate in the "customer exchange meeting".