The Huadu Hot Spring Resort located in Yanling, Xuchang City, is a garbage hot spring resort that treats its customers as shit and itself as God.

On October 28, 2012, I made an appointment with some friends to go to Huadu Hot Spring for a hot spring bath. I bought 5 consumer coupons on the expressway. After arriving here, around 11 a.m., I went to Huadu Hot Spring. The staff showed the consumption coupons on their mobile phones and was told that this was a group purchase initiated with their partners and must be redeemed into their own group purchase coupons. They then made several calls in the lobby and finally completed the redemption at about 11 o'clock. Around 40, I showed my mobile phone to the staff again and exchanged it for 5 tickets. I took the hand card, entered the locker room, and changed into my swimsuit. After changing, I was still hesitant to enter the venue with my mobile phone. Later, I was afraid of getting wet and inconvenient. Waiting for the problem, I set my phone to vibrate mode and put it on the outside of the cabinet, and closed the cabinet. My friend’s cabinet was not closed properly and the waiter reminded me. Then he reminded me and another friend, and I pulled the button again. I pulled the cabinet door, made sure it was closed, and went in to soak in the hot spring with two friends. I never came back, and my hand never left my hand. After soaking and washing, I came to the cabinet door. , I used my hand sign to open the cabinet, but it didn’t open. My friend said that I had to call the waiter, and then he called the waiter. He used my hand sign and the waiter’s hand sign to open the cabinet. I didn’t see my phone at that time, and then I started to open the cabinet. I searched through my clothes and found no cell phone (the watch, wallet, etc. were all there, but the cell phone was missing). I called the waiter, and I told him that my cell phone was gone. He then started looking for their supervisor. Later, the supervisor came and I explained to him. After checking the situation, he said he wanted to report it. At this time, another person came. I told them the situation again and had to report it to the boss again. . . Then you started pushing me, and I pushed you, and later called the police. The police also concluded that my mobile phone was lost at their resort. The final result they gave me was: the leader who can make the decision did not come forward and asked his subordinates to tell me that I would not pay compensation. !

As a consumer, I bought a ticket, so I should have the right to have my belongings taken care of by your staff, and I also put my belongings in the cabinet. You want Isn’t the reason for the cabinet just to prevent customers from losing their belongings? Now that things have happened, your attitude in handling this matter has made Yuan customers feel very negative from the beginning. This is what makes me angry. As an operator, you first of all failed to put the rights of customers first and did not put customers first. Seeing it as God's will, you have been very stubborn from the beginning, blindly shirking responsibility, and refusing to admit that my mobile phone was lost at your resort. Do I need to blackmail you? I am traveling from Zhengzhou to Yanling, and the toll, fuel, and tickets include my consumption in your scenic area, which totals nearly 1,000 yuan. Do I need to waste time, effort, and money to blackmail you? What's more, I haven't seen your leader who can make the decision from the beginning. They are all subordinates. Is this the attitude of solving the problem? After the incident, you did not first think of how to compensate me for the loss, but blindly shirked the responsibility. Is this what you call your business philosophy? At first, they said that the camera in the payment hall had video (I have a recording to prove it). Later, the police said that it was broken. Now the only camera that can prove that I entered the venue with my mobile phone, you also said that it was broken. Yes, and I clearly saw that the camera light was on. Is this also your business method? Haven't you ever thought that your actions make me, the consumer, very angry and disappointed?

What happened happened? You should protect the interests of your customers first. My mobile phone was a new one I bought on the 17th of this month. I have the invoice and so on. Just compensate me for the loss according to the price. I don’t want more. Yours. And what about your approach? No show, no compensation!

I want to say: You treat your customers like shit and yourselves as God.