1. Contact with the seller: You can contact the seller, explain that the received goods are inconsistent with the description, ask the reason, and ask for a return or exchange. If the seller agrees to return or exchange, you can apply for a return or exchange service on the tb platform.

2. Apply for customer service intervention: If the seller doesn't agree to return or exchange goods, he can apply for customer service intervention on tb platform, and tb customer service will help the buyer and the seller negotiate and solve the problem according to the evidence and situation provided.