You can send an email directly. If you want to return the money in the balance, you must send a refund application email to the TOEFL Online Examination Center of the Education Examination Center, including user ID, name, signature, copy of certificate, etc. Generally, a reply will be given within 1-3 working days after the email is sent.

Extended data:

How to get the TOEFL refund application form:

1. There is a form available for download on the homepage of the TOEFL online test website of the Examination Center of the Ministry of Education. Look for the "refund application form" in it and click download directly.

2. You can create a form directly in the Word document and fill in the user ID, name, signature, valid certificate, etc.

References:

TOEFL Online Examination in the Examination Center of the Ministry of Education