First, the plane ticket refund fee
Passengers who request a refund 24 hours before the scheduled departure time of the flight will be charged a refund fee of 5% of the original check.
Passengers are required to leave the station for no more than 24 hours during the flight. If they ask for a refund two hours ago, they will be charged a refund fee of 65438+ 00% of the original check.
Passengers who request a refund within 2 hours of the scheduled departure time of the flight will be charged a refund fee of 20% of the original check.
If a passenger requests a refund after the scheduled departure time of the flight, it will be handled according to the wrong plane and a refund fee of 50% of the original fare will be charged.
Passengers with irregular tickets request a refund, and a refund fee of 5% of the original check will be charged.
Passengers holding Liancheng and round-trip tickets who request a refund shall be handled in accordance with the above provisions according to the time of submitting the refund and the departure time of each flight segment.
If all the tickets are not used, the refund fee charged according to the refund regulations will be deducted from all the original checks, and the balance will be returned to the passengers.
If some tickets have been used, the fare of the used flight segment shall be deducted from the original payment, and the refund fee for the unused flight segment shall be charged in accordance with the refund regulations, and the balance shall be returned to the passengers.
Passengers with special fares who request a refund will be charged a refund fee according to the provisions of voluntary refund, unless otherwise stipulated.
Disabled revolutionary servicemen who request a refund will receive a refund of 20% of the original inspection fee before the flight departure time and a refund of 50% after the flight departure time.
Passengers who bought 10% baby tickets request a refund, and the refund fee is free.
Second, the ticket change fee
.
Tickets under 30% discount are not signed or refunded in principle.
Charge a discount of 40%- 10% according to the regulations. Full-price tickets and first-class tickets can be signed freely, as long as the signed class has more tickets. If you are not sure when to change your ticket, you can keep the signed class ticket at any time. If the price is higher than the current price, you must make up the difference, not the difference compared with the airline holding the ticket.
If the airline needs to change its ticket for any reason, there is no restriction. In addition, some airlines have corresponding regulations to change their tickets two hours before and after departure.