According to Article 52 of the Measures for the Administration of Bank Cards, the obligations of the issuing bank are:
(1) The issuing bank shall provide the bank card applicant with information on the use of the bank card, including articles of association, instructions for use, charging standards, etc. Existing cardholders can also obtain the above information.
(two) the issuing bank shall establish a fair and effective complaint system for bank card services, and disclose the complaint procedures and telephone numbers. The issuing bank shall give a reply to the cardholder's inquiry and correction request within 30 days.
(3) The issuing bank shall provide reconciliation service for the cardholder. Provide a statement to the cardholder on a monthly basis, and the issuing bank may not provide the statement to the cardholder under the following circumstances.
Extended data
Pay attention to the use of bank cards
1. In order to prevent fake ATM machines, try to choose self-service banks with obvious signs and use ATM machines under the video surveillance of banks.
2. Bank cards and ID cards are stored separately. Don't lend your bank card to others, and don't disclose the bank card number at will.
4. When spending by credit card, don't let the bank card leave sight. Pay attention to the number of times the cashier swipes the card. When you get the shopping list and card, check whether the amount on the shopping list is correct and whether it is my card.
5. Open SMS service, keep abreast of account changes, and immediately call the bank to report the loss once abnormal transactions are found.
6. If you suspect that the funds have been stolen, you should immediately call the bank customer service number and report the loss of the bank card account in time.
Baidu Encyclopedia-Bank Card Management Measures