1. Innovation in hotel marketing management - using new marketing ideas in management
2. Hotel grade - maintaining and improving hotel grade through marketing methods
< p>3. Hotel price strategy and quality management---achieve these two points in the context of large environmental factors4. Design of hotel marketing strategies and methods under different needs--for example, how to work with travel groups For example, docking with operations during the Olympic Games
5. Hotel personalized management level and strategy - this is also your scope of responsibility
6. Implementation of the marketing plan of the group company
1. If the guest cannot answer the front desk's questions in time, write down the room number first, then help with the inquiry immediately, and notify the guest of the inquiry result afterwards.
2． In the peak season, many guests with reservations cannot enter the room in time, especially those who enter the hotel in the morning because the room has not been cleaned well. In such cases, you can issue them a card (or contact the room with them). stuck together), let them go to the bar to rest and wait, and the restaurant provides a free drink or cocktail.
3. For some elderly or visually impaired guests, the room clerk can fill in the registration form on their behalf when checking in. After verifying it carefully, ask the guest to sign: for some guests with limited mobility, the room clerk can send the guest to the room to register.
4． When checking in, pay attention to the guest's date of birth. If it is the guest's birthday, inform the lobby (if it is a regular private room, you must also notify the housekeeping department, catering department, and sales department). The lobby or the sales department will send a gift on behalf of the hotel. birthday gift.
5. Take the initiative to put stamps on behalf of guests.
6. Provide various inquiry and information delivery services to guests who do not live in the hotel.
7. If the guest has difficulty or something happens, we can make long-distance calls to help the guest confirm air tickets or book rooms in other places.
8． When the hotel is full or the guest cannot accept the room price of our hotel, we will help the guest contact other hotels for accommodation.
9． Remember the names, hobbies and room numbers of permanent guests and elderly guests, and proactively provide services in a timely manner.
10． On rainy or snowy days, the receptionist prepares an umbrella to protect guests who may get caught in the rain when opening the door for them.
11. Plastic bags are provided to guests for umbrellas on rainy and snowy days.
12． Make long-distance calls on behalf of guests and inform them of the call results.
13. Provide search and simple reading services for hotel guests and non-hotel guests.
14. The switchboard provides wake-up calls to colleagues and drivers who are frequent guest guests and do not live in the hotel.
15. Answer anyone's inquiries regarding local telephone numbers, fax numbers, telex numbers and local conditions.
16. We provide "Local TV Program Newspaper" to mainland guests in private rooms, as well as order other newspapers in the city.
17. XF is designated as a non-smoking floor.
18. A complete set of commemorative stamps is available.
19． Pay attention to the guest's body language and provide services before the guest requests it.
20. If the guest cannot answer the front desk's questions in time, write down the room number first, then help with the inquiry immediately, and notify the guest of the inquiry result afterwards.
21. In the peak season, many guests with reservations cannot enter the room in time, especially those who enter the hotel in the morning because the room has not been cleaned well. In such cases, you can issue them a card (or contact the room with them). stuck together), let them go to the bar to rest and wait, and the restaurant provides a free drink or cocktail.
22. For some elderly or visually impaired guests, the room clerk can fill in the registration form on their behalf when checking in. After verifying it carefully, ask the guest to sign: for some guests with limited mobility, the room clerk can send the guest to the room to register.
23. When checking in, pay attention to the guest's date of birth. If it is the guest's birthday, inform the lobby (if it is a regular private room, you must also notify the housekeeping department, catering department, and sales department). The lobby or the sales department will send a gift on behalf of the hotel. birthday gift.
24. Take the initiative to put stamps on behalf of guests.
25. Provide various inquiry and information delivery services to guests who do not live in the hotel.
26. If the guest has difficulty or something happens, we can make long-distance calls to help the guest confirm air tickets or book rooms in other places.
27. When the hotel is full or the guest cannot accept the room price of our hotel, we will help the guest contact other hotels for accommodation.
28. Remember the names, hobbies and room numbers of permanent guests and elderly guests, and proactively provide services in a timely manner.
29． On rainy or snowy days, the receptionist prepares an umbrella to protect guests who may get caught in the rain when opening the door for them.
30． Plastic bags are provided to guests for umbrellas on rainy and snowy days.
31. Make long-distance calls on behalf of guests and inform them of the results of the call.
32. Provide search and simple reading services for hotel and non-hotel guests.
33． The switchboard provides wake-up calls to colleagues and drivers who are frequent guest guests and do not live in the hotel.
34. Answer anyone's inquiries regarding local telephone numbers, fax numbers, telex numbers and local conditions.
35. We provide "Local TV Program Newspaper" to mainland guests in private rooms, as well as order other newspapers in the city.
36． XF is designated as a non-smoking floor.
37. A complete set of commemorative stamps is available.
38． Pay attention to the guest's body language and provide services before the guest requests them.