(1) How can I change my ticket purchased on 12306.cn?
1. After purchasing tickets on 12306.cn, if you don't exchange paper tickets no later than 30 minutes before driving, you can change them on 12306.cn; If you have exchanged paper tickets or within 30 minutes before driving, please go to the ticket window at the station.
2. Under the premise of transportation capacity, other trains can be changed more than 48 hours (excluding) before departure during the pre-sale period.
3. Within 48 hours before driving, other trains can be changed before driving, and other trains between 24:00 on the day of the ticket date after driving can also be changed, and the ticket date will not be changed the next day or later;
4. After driving, passengers can still transfer to other trains on the same day, but only at the ticket issuing station.
5. Tickets that have been "checked in" will not be changed. If you change to another train more than/0/5 days before the train starts, and refund your ticket before/0/5 days before the train starts, you will still be charged a refund fee of 5%.
6. If the travel date of the changed ticket is in the peak of Spring Festival travel rush, the refund fee will be charged according to the standard of less than 24 hours before the driving time.
7. After the ticket window of the station is changed, a paper ticket will be issued.
(2) Under what circumstances can I change my visa?
1. When passengers can't get on the bus at the station, date and train number specified by the ticket, please go to the station to apply for an early or late boarding visa (referred to as change of visa).
2. Under the premise of transportation capacity, other trains can be changed more than 48 hours (excluding) before departure during the pre-sale period.
3. Within 48 hours before departure, other trains can be issued before departure, or between 24:00 on the day of departure, and the ticket date will not be changed the next day or later.
4. After driving, passengers can still change other trains on the same day, but only at the ticketing station. Tickets changed after driving cannot be refunded. Tickets that have been "changed to the station" will not be changed. If you change to another train more than/0/5 days before the train starts, and refund your ticket before/0/5 days before the train starts, you will still be charged a refund fee of 5%. If the travel date of the changed ticket is in the peak of Spring Festival travel rush, the refund fee will be charged according to the standard of less than 24 hours before the driving time.
Therefore, changes can only be made if the above conditions are met.
(3) What is a visa change?
1. visa change refers to the visa procedures that passengers need to go through when they change their boarding date, train number and seat (sleeper).
2. The railway department reminds passengers that the change is based on the transportation capacity of the railway (that is, tickets can be sold), only the boarding date, trains and seats (shops) are changed, and the departure station and arrival station are not changed (except for the same city station).
3. Before changing the travel plan, passengers should check whether there are enough tickets for the planned train through 12306 website, 12306 customer service telephone, ticket window display and other channels, so as not to affect the trip due to lack of tickets.
Reference link: 12306- Railway Customer Service Center-When can I change my visa?