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How to evaluate the bank's response that "old people can't write, and their families are rejected": for the sake of customers, we must control the risks.
The former bank teller replied: When I first entered the bank training, the masters particularly emphasized the issue of signature. If I can sign it myself, I will sign it myself. For some old people who can't write, I will add extra handprints. Some people may kindly sign for the elderly, but bank staff usually stop them. Because something real happened, some old people took the money and may have forgotten it. Maybe they or their children had other bad ideas and deliberately refused to sign when signing. Finally, they came and said that the money had been taken. After monitoring and note verification, I found that it was not myself, but the money was indeed taken away. In the end, it is the banks and employees who suffer. In the video, what may make everyone feel uncomfortable is the language or attitude of the employees. After all, the client is an old man. But now banks are biased towards the nature of enterprises, aiming at profit, not public welfare organizations. Now all kinds of videos on the Internet are aimed at bank employees. Some employees may be really low-level, but the fundamental point is what role they are using to locate them. It's all work, and no one is lying down to make money. More understanding and more beauty.