With the development of society step by step, more and more places need to use the letter of commitment. In writing, the letter of commitment has certain writing norms. Still unable to do anything about the commitment letter? The following are four commitments for after-sales service of products that I have compiled for you, hoping to help you. Product after-sales service commitment 1

1. Quality assurance

We solemnly promise:

1. Ensure that the goods (including products and services) are brand-new, unused, made of first-class technology and the best materials, and fully meet the quality, specifications and performance requirements stipulated in the medical product after-sales service commitment.

2. Ensure that the provided goods (including products and services) have satisfactory performance during their service life after correct installation, normal operation and maintenance.

3. during the quality guarantee period of the goods (including products and services) (twelve months after the final acceptance of the goods), be responsible for any deficiencies or failures caused by defects in design, technology or materials.

4. according to the inspection results of party a according to the inspection standards or the inspection results of the local commodity inspection authorities, or during the quality guarantee period, if the quantity, quality or specifications of the goods (including products and services) are inconsistent with the commitment letter for after-sales service of medical products, or if it is confirmed that the goods (including products and services) are defective, including potential defects or the use of unqualified materials, etc., immediately respond to the customer's questions and solve them in time.

5. repair and replace defective goods or parts free of charge within seven days after receiving the buyer's notice on product quality problems.

6. Free warranty period of products

The quality warranty period of products is 1 year;

within the warranty period, all products will be guaranteed by three guarantees;

after the warranty period, the product will be maintained for life, and only the material cost will be charged; At the same time, it provides product development information to facilitate product update. Consumable parts of products are charged at the lowest cost price for life.

second, after-sales service commitment

1, provide product technical information and development information;

2. Spare parts are provided free of charge during the warranty period;

3. Enjoy product information update and selection service for life;

4. Provide free on-site training for related products;

5. Provision of consumables during the warranty period;

6. Technicians and operators are regularly available for equipment operation and quality tracking services;

7. Response:

Our company will provide after-sales service as promised, and the product warranty period is one year. During the warranty period, free calibration and maintenance will be carried out according to the warranty provisions.

our company promises to respond to customers' requirements within 24 hours.

8. Service scope:

All products involved in this project and other safety protection products that may be involved.

III. After-sales service system

After-sales service contact table

Bidder:

xxx Electric Appliance Development Co., Ltd. of xxx Province has an after-sales service maintenance network approved by Zhuhai Gree Electric Co., Ltd. in Quanzhou, which has several maintenance engineers trained and skilled by Gree Company. And equipped with Gree products easy to wear accessories.

1. Warranty period

The warranty period shall be strictly in accordance with the manufacturer's warranty period, which is the date when a valid invoice is issued for the purchased goods. We provide six-year free warranty for Gree air conditioners, including compressor, various fan motors, main control board, receiver, temperature controller and remote controller.

2. replacement period:

if there are two consecutive quality problems within 45 days from the date when the purchasing unit purchases and uses the goods, we promise to replace them with new goods or other equipment of the same or higher grade, and all expenses incurred in the replacement process shall be borne by us.

3. Equipment installation and debugging

After winning the bid, we are responsible for sending the equipment to the buyer's location free of charge and providing free installation of the equipment. Before the equipment installation, we will send personnel to conduct on-the-spot investigation, design the installation and debugging scheme, and ensure the reasonable design, reliable operation and convenient maintenance of the relevant lines. We are responsible for organizing professional and technical personnel to install and debug the equipment.

4. Maintenance service

We promise to respond within 3 minutes after receiving the technical service request from the purchasing unit, guarantee to arrive at the site for technical support within 2 hours, and troubleshoot the goods within 8 hours after arriving at the site. During the warranty period, the winning bidder shall be responsible for the repair and replacement of spare parts and goods that are not caused by improper operation. After the end of the warranty period, we will continue to provide maintenance and repair, and come to the door for repair within 4 hours after receiving the user's repair report, and the maintenance fee will be implemented according to the manufacturer's standard.

promisor (signature): _ _ _ _ _ _ _ _ _ _ _

ID number of promisor: _ _ _ _ _ _ _ _ _ _ _

Signing time of commitment: xxx _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ At the same time, we believe that after-sales service should not only solve customers' problems, but also help customers to establish their own technical maintenance team. By solving problems through after-sales service, customers' maintenance personnel can learn very valuable experience, thus reaching our ultimate goal: stable operation of equipment. After-sales service materials

Our service methods for the project mainly include the following aspects: equipment replacement, maintenance, on-site debugging and technical support. For hardware equipment, the warranty period starts from the date of completion of product installation and acceptance. After the warranty period, only the cost of system maintenance will be charged.

during the quality assurance period, if the equipment fails to reach the specified technical parameters according to the relevant technical data, the user shall notify us immediately if the equipment or technical data brought by us are wrong. We will replace and repair the defective equipment or technical data within 24 hours after receiving the written or telephone notice.

during the quality assurance period, our company is obliged to provide technical service and support for all equipment failures caused by non-human factors (except war, disaster and force majeure) (our company can respond within 4 hours, arrive at the construction site within 8 hours, and complete the equipment failure elimination within 12 hours). If the equipment failure cannot be eliminated within 12 hours, our company will directly replace the failed equipment with a new one. )

after the system installation and debugging, the company's engineers will stay at the project site to monitor the system operation and provide on-site training for relevant personnel until the customer's system maintenance personnel have mastered the basic operation and have the necessary experience, and can independently manage the system and handle abnormal conditions.

supervision of service quality

the staff of the maintenance service department must keep learning, improve and perfect their own technical level, bring the best service to customers, and strictly follow the requirements of relevant company systems and codes of conduct to be "cordial, enthusiastic and responsive". The staff of the maintenance service department should keep maintenance records and establish maintenance documents. Can better manage and facilitate statistics. Our company will constantly improve the service, maintenance and supervision system in line with the purpose of bringing the best service to customers. As a data of the supervision system, the leaders of the maintenance department will visit the serviced units by telephone from time to time to find out their job satisfaction with the maintenance personnel, which will serve as an important data for assessment.

if customers have any dissatisfaction or complaints about the service of maintenance personnel, they can directly report to the head of maintenance department or the manager of engineering department.

Commitment party: XXX

Time: XX, XX, XX 3

Unit name:

In fact, the commitment letter of after-sales service mainly includes

1. There is a professional after-sales service department, professional installation and maintenance personnel, and a special after-sales service hotline to listen to customers' calls 24 hours a day;

second, provide customers with furniture styles and layout designs free of charge, and make detailed demand plans for users free of charge;

3. Free door-to-door delivery, free door-to-door installation, free door-to-door maintenance and free clearing for you;

four, one-year replacement, three-year maintenance, five-year maintenance and lifelong service (five-year replacement for commodity quality problems)

five, wooden style furniture is polished and waxed once a year, and leather iron furniture is cleaned and maintained once every six months;

within six or three years, maintenance materials and working hours are free;

there is no charge for maintenance within seven or five years;

8. June is the month of free maintenance;

9. Establish a complete customer file to provide you with new information and trends of furniture development at any time;

1. After receiving the after-sales service call, the installation and maintenance personnel will rush to the site for maintenance within 2 minutes;

Xi. implement the account manager system, and have a special car to serve you. Product after-sales service commitment article 4

Our company makes a commitment according to the following requirements seriously:

1 The production process is strictly implemented in accordance with ISO 91: XX quality system and iso141 environmental protection certification to ensure product quality.

2. From the date of acceptance, we will provide a three-year free quality warranty period. During the warranty period, we will provide free maintenance for the products or accessories that have quality problems due to non-human reasons of the buyer, and make sure that they cannot be used for free replacement, free of maintenance fees, parts fees, door-to-door service fees and transportation fees.

3. The after-sales service team for this batch of office furniture is specially set up in the after-sales center, and the team arranges special personnel to be responsible for explaining the use function and maintenance details of the products: inspection and maintenance are carried out once every three months, and systematic comprehensive inspection and maintenance are carried out once a year, including cleaning of fabrics, waxing of painted surfaces, fastening of structural parts, and rail oiling.

4. Arrive at the site within 2 hours after receiving the phone call or fax about the after-sales service requirements. If the problem is too serious to be solved in a short time, make a written explanation and specify the time for solution.

5. After the goods are installed, plastic film shall be added for protection, and personnel shall be sent for a comprehensive cleaning service before they are fully used.

The specific warranty details are as follows:

1. Class table and conference table: the warranty scope covers table top fracture, delamination degumming, damaged accessories, unsmooth drawer push and pull, etc.

2. filing cabinets and steel file cabinet: the warranty covers access obstruction, poor track, etc.

3. Chairs: the warranty scope covers degumming, wire breakage, cracking of the back rubber plate of the chair seat, dysfunctional automatic recovery function, broken chair feet due to welding, damaged accessories, etc.

4. Staff desk series: the warranty covers the table top cracking, edge peeling, parts damage, and poor drawer push and pull.

5. Sofa category: the warranty covers degumming, broken wire, unstable wooden frame, damaged accessories, etc.

7. Warranty service: If the product has the above problems, please contact our maintenance department. For customers from other provinces, please contact our local after-sales service organization.

8. customer responsibility: customers should cherish the furniture and use it correctly. If they think it is damaged, it is not included in the company's free maintenance, but they can provide the required services and charge as appropriate.

9. After-sales extension service of products: the fabric renovation, relocation and reorganization of all bidding products, etc. If customers have such requirements in the future, our company will be responsible for the construction and only charge the cost.