Personal summary of back office work 1
I spent 20-2000 years in a busy and fulfilling way. Generally speaking, this year, I am in charge of co-management, with a wide range of work, heavy tasks and great responsibilities. Because I correctly understood the work arrangement of the leaders, fulfilled the duties of administrative posts and professional and technical posts, gave full play to the leadership management and organization and coordination capabilities, fully mobilized the work initiative of employees, and successfully completed the task of co-management throughout the year.
A brief review is summarized as follows:
First, do a good job in logistics management and vigorously improve the service level.
Logistics management involves a wide range of miscellaneous work. Over the past year, guided by strengthening supervision and management and improving service level, we have made great efforts to do a good job in logistics from various aspects.
I am mainly responsible for office supplies warehouse management and life logistics support, so I can purchase office supplies in time without wasting or overstocking. Do a good job in all departments and deliver the office supplies needed by all departments in time with good quality and quantity. Take inventory every month, and be familiar with and clear about the items in the warehouse.
When there are faults and problems in office equipment and daily life, they can be handled in time. If it cannot be handled, please ask professionals to handle it, so as not to delay the normal operation. In the logistics work, I got the support and cooperation from my colleagues. Through our efforts and cooperation, we successfully completed the logistics and warehouse management in 20-2000.
Second, vehicle management and maintenance
This year, the car use system was reformed, unified dispatching management was realized, and the recorded workflow of returning the car was realized; At the same time, the relevant supervision process has also been formulated for vehicle fuel consumption, which excludes the occurrence of scenes such as private use of buses.
In terms of safe operation of vehicles, we signed a letter of responsibility with the driver to ensure driving safety and abide by traffic rules. Under the condition of ensuring the normal operation of the work, strengthen vehicle management and do a good job in the normal maintenance and repair of vehicles, which provides better service for the work of our hospital.
Third, do a good job in the health of the whole hospital, create a beautiful environment, and do a good job in security.
Carry out profound and humanized ideological training and specific work details and responsibilities training guidance for two health workers. Formulate the relevant health responsibility system, requiring more turns, frequent sweeps and frequent wipes every day, and handle problems in time when found. Sweep every Monday and check every Monday.
Do a good job in the timely, classified and clean cleaning, drying and distribution of hospital sheets, quilts and other medical supplies and employees' work clothes.
The hospital security personnel were trained in safety defense, electricity prevention, fire prevention, waterproof and other aspects, which strengthened the safety awareness and made constant reminders and frequent inspections.
Fourth, assist the office and do your duty.
In the office, I mainly cooperate with the office director to complete the daily work in the hospital, do a good job in the statistics of clerks, and well complete the health and reception work of the leading office. Cooperate with colorful activities in the hospital, activate the cultural life of employees, create a healthy corporate cultural environment, carry forward corporate culture, put forward clever and polite suggestions, and show the enterprising spirit of our hospital.
V graphic design and network promotion
Because I have learned some relevant knowledge and skills, when the unit is temporarily short of graphic designers and network engineers, I try my best to learn relevant professional knowledge and do this work better with my heart. I believe that through the efforts of our office members, we will certainly make some improvements in these areas and make achievements.
Sixth, strengthen marketing publicity and management.
There are many forms of advertising this year, including radio, newspapers, television, internet and ground marketing. Ground marketing includes physical examination, magazines, calendars and billboards in rural areas.
The physical examination was mainly done within the month, and the effect was good, but due to the influence of the whole environment and other aspects, the physical examination activities were suspended within the month.
Hanging placards in rural areas has a wide range of radiation and good results. After understanding, some patients called for consultation after seeing the billboards in the village. Hanging in places that are easy to see and not easy to be destroyed, mostly villagers' houses and hills, requires long-term maintenance and replacement. At the same time, when we went public, we were also doing people-oriented publicity work. Wherever we go, the surrounding villagers will leave a good impression on us, and every village will have billboards and publicity of our hospital.
In the new year, I have set myself a new goal, that is, to keep learning, better enrich myself, meet the challenges of the new year with a full mental state, and work hard with a sense of responsibility, not only confined to the small circle around me, but also focusing on the overall situation and future development. Learn from other colleagues, learn from each other's strengths, exchange good work experience with each other and improve together.
In the new year, I will focus on the central work of the hospital, clarify my personal responsibilities, do a good job in substance, do a good job in coordination, be a good staff officer, do a good job in service and cooperate closely. I hope to successfully complete all the tasks in 20-2000 and play an enterprising role in the development of the hospital.
Summary of personal situation of back office work II
First, adapt to the characteristics of office work with a down-to-earth working attitude.
The office is an important hub of the company's operation. It coordinates and communicates with many jobs inside and outside the company, thus giving information, which determines the complexity of office work. Every day, besides work, there are often unplanned things that need to be dealt with temporarily, and they are generally urgent, so I have to rest assured and get rid of the work at hand first. So these temporary things take up a lot of work time, often at the end of a busy day, and I haven't finished what I originally planned to do. However, the work at hand cannot be delayed. I owe money today and have other work to deal with tomorrow. So I often use my break time to "make up lessons" and take some writing work home to write.
There are few people in the office, and the workload is heavy, especially there are many meetings in the company, which requires the unity and cooperation of the employees in the department. During this year, when I met various activities and meetings, I actively cooperated with my colleagues in the department to do the meeting work well. I tried my best to do it in every place, no matter how much I did, I only hoped to complete the activities successfully.
This year is the company's benefit and service year, and the office is the service department. I do a good job in various services to ensure the normal development of the work. When other colleagues come to consult documents or electronic documents between departments, I will handle them in time; As long as they come to consult or ask for help, I will answer them one by one. Serve everyone with a sincere heart.
Second, do your duty and do a good job.
Over the past year, I have mainly completed the following work:
1, strict document requirements
Official documents are read in turn and filed in time. Documents are circulated and read in strict accordance with the requirements of the company's rules and regulations, so as to ensure the timeliness of all kinds of documents planning and circulation, and timely convey the spirit of superior documents to grass-roots institutions to ensure the smooth implementation of government decrees. Responsible for filing, keeping and consulting the documents after reading; There is no error in issuing official documents. Do a good job of issuing documents for the branch, be responsible for printing, modifying, scanning attachments, distributing and sending red short messages, and sending emails, and at the same time assist all departments to check the issued manuscripts. The company sends a large number of documents, sometimes sending multiple documents a day. I carefully examined the manuscripts one by one to ensure the quality of the documents. In the past year, * * * has issued-copies. At the same time, responsible for drafting office documents and drafting notices of various activities and meetings; Prepare office meeting materials and arrange meeting minutes. Check the implementation of monthly plans of all departments at the end of each month, collect monthly summaries and plans of all departments, write work reviews of the month, and prepare office meeting materials for the reference of the general manager's office. After the office meeting, organize the meeting minutes in time, and send them to all departments for reading in turn after being revised by the general manager.
2, the intensity of supervision work
Supervision is an effective means to ensure the smooth implementation of company decrees. Since the beginning of this year, as the main executor of the supervision team, after revising and perfecting the supervision work procedures and institutionalizing the supervision work into red, the supervision work has been intensified through oral and written forms. Pay special attention to the matters assigned and approved by the company leaders, the grass-roots units implement the spirit of the superior company, the temporary work assigned by the leaders, and give regular feedback to the general manager's office.
Summary of personal situation of back office work 3
20-2008 is coming to an end, and one year's work will soon become history again. In the past year, with the correct leadership of department leaders and the support and help of colleagues, all the staff of hotels and canteens adhered to the purpose of serving employees and guests, focused on improving the quality of logistics services and employee satisfaction, and completed the tasks assigned by the company with full enthusiasm and hard work, which improved the hotels and canteens. In order to sum up experience, overcome shortcomings, and better complete the 20-year work task, the work summary and work ideas for the 20 years are reported as follows:
First, strengthen basic management, improve service quality and ensure the effective operation of all work.
1, realize the timeliness, pertinence and openness of hotel and canteen management through meetings; Arrange the work in an orderly way through the daily morning meeting, analyze and discuss the problems existing in the work, timely convey the company's principles and policies, improve work efficiency and effectively strengthen communication among employees; Through the weekly team meeting, the work objectives and responsibilities are clearly defined, so that all the work can be carried out in a planned and implemented manner, the work cohesion and cooperation among various positions are strengthened, the sense of ownership and mass of employees are effectively improved, and the cohesion of the team is enhanced;
2. Make weekly health plans for each post, decompose the health areas of each post, improve the quality and efficiency of health cleaning, effectively consolidate the quality of health cleaning through weekly cleaning, organize targeted personnel of each post to conduct mutual inspection of environmental health every week, write inspection reports, and promptly urge the rectification of existing problems; At the same time, check the integrity rate of personal area equipment every week, contact and maintain the equipment with problems in time, keep a maintenance account of facilities and equipment, and maintain facilities and equipment regularly to ensure that the facilities and equipment of hotels and canteens are always in good condition;
3. According to the development requirements of the company, the 6S implementation plan for hotels and canteens was made at the end of September, and it was completed in mid-June at 5438+ 10. Through 6S activities, the working environment of hotels and canteens is effectively optimized, the quality of employees is improved, the work efficiency is improved, the image of logistics service team is shaped, and the basic management level of hotels and canteens is effectively improved.
Second, enhance service awareness, solicit opinions from employees and improve satisfaction.
Based on the monthly life management committee, feedback the management and operation status of hotels and canteens to employees in time, understand the supervision of employees, collect employees' opinions through the life committee, and gradually implement the valuable opinions of employees through closed-loop management of discussion, implementation and follow-up, so as to effectively rectify the problems existing in hotel and canteen management; Taking the monthly logistics service return visit as an opportunity, we can keep abreast of the fulfillment of the logistics service commitment and the service demand of employees, continuously improve the quality of dishes in hotels and canteens, provide a basis for the formulation of weekly menus, and constantly innovate dishes, which not only satisfies the dining taste of employees, but also improves the planning and purchasing speed of food raw materials procurement, continuously improves the logistics management level and service quality, and wins the satisfaction of employees with our active, enthusiastic and thoughtful service, which is+10000.000000000005
Third, improve the process of material procurement and acceptance, effectively control costs and ensure food safety.
1. Effectively control the market situation of food raw materials by organizing life committee members and financial personnel to make market inquiry and pricing for vegetables, meat and fresh raw materials; At the same time, in March, June and September this year, in order to reduce consumption as the core and broaden the procurement channels, the life Committee and financial personnel were reorganized to conduct market surveys on condiments, rice, tobacco and alcohol and other bulk food raw materials, and suppliers with high quality and low price were selected to sign procurement contracts with them, and rice and vegetable suppliers were added to form competition, which ensured the timeliness and quality of food raw material procurement and effectively controlled the procurement cost of food raw materials.
2. Purchased items, regardless of size, have complete procedures and clear processes. The procedures of buyer's declaration, supervisor's audit and department leader's approval are implemented in procurement, and the principle of strict control and sufficient quantity is adopted; Food acceptance should be strictly confirmed by financial personnel, chefs and buyers on site. Financial personnel and buyers are responsible for quantity acceptance, and chefs are responsible for quality acceptance. Strictly follow the acceptance criteria of the Interim Provisions on the Management of Material Supply in Staff Canteen to ensure the quality of all kinds of food and the food safety of staff.
Fourth, improve the hardware configuration and improve the level of logistics services.
After intensive and orderly preparations, the new canteen was moved and put into use on March 28th. According to the requirements of the company and the actual situation of the canteen, the organizing committee made an inquiry and purchased the kitchen utensils of the new canteen, which effectively improved the hardware facilities of the canteen. At the same time, in July and June of 65438+ 10, the sofas and chairs in the lobby of the hotel were renovated, and the tableware in the box was equipped, which improved the overall level of the hotel from the hardware, the company's external image and the quality of logistics service.
Five, formulate the box standard menu, improve the reception quality.
In order to standardize the reception of box dining and improve the reception quality, the chefs were organized to discuss in September, and the standard menu of box dining was formulated, the operation process was specified, the plate loading form was clarified, and the quality standard of dishes was pointed out, which effectively improved the reception quality of hotel box dining.
Sixth, strengthen the management of team members, overcome the shortage of personnel and complete the reception work of the company.
In 2000, the staff turnover rate in hotels and canteens was very high. In the case of insufficient personnel and poor post skills of new employees, the positions of team members were adjusted timely and effectively, and the tasks were allocated reasonably, and all kinds of large-scale reception activities and logistics support services handed over by the company during the maintenance of kiln system were successfully completed. 65,438+08 large-scale reception, such as: 20-year regional year-end summary meeting, reception of Thailand SC Cement Company, Kawasaki Energy Saving Company, quality system audit team, professional training of 600 loaders in Guangxi, professional training of regional electrical appliances, professional training of Carter engines in regional mines, internal control working group, mid-year and year-end inspection in Guangxi, Lantern Festival, Dragon Boat Festival, Mid-Autumn Festival, and various daily meetings of the company. The large kiln system was overhauled four times, and the working meal 10709 was packed, which effectively guaranteed the food supply of workers at the overhaul site in time; While completing the tasks assigned by the company, we will continuously improve the practical operation level of logistics service personnel, promote the standardization, institutionalization and proceduralization of hotel and canteen management, and continuously improve the service quality.
Seven, strengthen the publicity of safety awareness of team members.
Zero accidents in safety work adhere to daily safety inspection records, find potential safety hazards in time and put an end to unsafe factors. At the same time, through the daily morning meeting and weekly safety meeting, the company's safety requirements will be conveyed to the team members in time, and the idea of great responsibility for safety work will be instilled in employees at all times, reminding employees to do a good job in safety prevention, and there will be no accidents in all safety work in 20-20 10 years.
Have shortcomings:
1, the training method is single, the main information of training is theoretical knowledge training, which weakens practical training, and the verification of training examination is a mere formality, so the weekly training platform cannot be fully utilized;
2. The ideological guidance of personnel is not in place. In 20-2000, there was a great loss of staff in hotels and canteens, and the overall quality of staff was not high, and the service quality and service awareness could not be well improved.
3. Hotel catering reception management is not in place, the formulation of box standard recipes lags behind, and the quality of daily catering reception is not high.
20-year working concept:
1. Strengthen standardized management and improve management system.
Improve the management system and assessment system of hotels and canteens, sort out the work flow of each post, standardize the work procedures and standards, implement the two-level inspection system of supervisors and squad leaders, supervise the sanitation and food processing process in public areas every day, find problems in time through inspection, and improve the work quality of each post.
2, strengthen training, strengthen the quality of employees.
Strengthen the skills training between posts, and focus on cultivating generalists, so as to effectively deal with and solve the emergency caused by the possible temporary shortage of post personnel. At the same time, adopt the way of "please come in and please go out" to increase the training effect, strengthen the skills of employees and continuously improve the service level.
3. Refine service measures to improve satisfaction.
Carry out quarterly "skills competition", learn from each other, constantly improve employees' business skills and comprehensive service level, enhance skills exchange among employees, and form a good atmosphere of comparison, learning, catching up and helping; Use the weekly team meeting to discuss and exchange "what have I done for employees/guests, what are my gains and experiences", so that employees can learn from each other and improve together. At the same time, analyze the service cases that happened around us in a week, examine our service from the perspective of employees/guests, find out the root of the problems in the service, stabilize people's hearts with high-quality service, win people's hearts with satisfactory service, and improve the service satisfaction of hotels and canteens.
4. Strengthen personnel's ideological guidance and improve quality service.
Guide the team members to establish the consciousness of "it is our duty to do a good job in staff reception and service" and "there is no trivial matter in life service", so that the staff canteen can truly become the "staff's home", so that everyone can realize the importance of doing their job well ideologically, so as to consciously participate in various service work and achieve the purpose of rallying people's hearts and improving quality service.
5. Consolidate the achievements of 6S implementation and strengthen basic management.
Sort out the implementation of 6S from 20 to 2008, find out the unreasonable phenomena in the implementation process, carry out targeted rectification, and gradually establish a clean and tidy dining environment and an orderly working order, so that all post personnel can complete their tasks on time, in quantity, with high efficiency and high standards, strengthen basic management, and fully reflect the high-quality corporate image.
6, strengthen the canteen cost control, make the canteen standard menu.
In order to reduce procurement costs, save expenses, improve management efficiency, and enhance employee satisfaction, the canteen standard menu is formulated and menu surveys are conducted regularly. Staff-oriented, through investigation, analysis and feedback, improve the quality of food regularly, reduce the cost of canteen and stabilize the service quality.
The above is my personal work summary from 20 to 2000. As the saying goes, "Little by little, we have made great progress". In the future work, I will continue to carry forward my advantages, correct my shortcomings, accumulate experience, unite all staff in hotels and canteens, forge ahead and make the greatest contribution to the development of the company.
Summary of personal situation of back office work 4
In retrospect, I have been in the company for a year before I knew it. At the end of the year, I summarized my 20-year office work. I deeply feel that the office is the hub of a unit or enterprise, which plays the role of connecting the preceding with the following, comprehensive coordination, staff assistant, supervision and inspection, and service to ensure everyone's work safety. The back office is the internal service staff of the office, responsible for the daily work of office internal affairs management, document processing, report filling, document drafting and so on. I am the direct organizer and undertaker of office work, so in my work, I strictly abide by my duties and successfully completed the following information:
1, study hard and strive to improve their own quality.
Insist on strengthening learning as a key measure to improve their own quality. Attend the mass activities of the company with your heart, study the required study materials and articles carefully, insist on writing the summary of back office work every week, and carefully record the work materials of each day, which greatly improves your self-quality and brings strong power support for your self-development in all work.
2, fulfill their duties, excellent completion of their jobs.
Over the past year, I have earnestly performed the duties of office staff and successfully completed various tasks. Such as the management of archives. At the same time, I also found my own shortcomings, such as slow typing speed and being too cautious. I have tried my best to overcome them and achieved initial results. I hope the leading comrades will review it.
In addition, while summing up the progress of office work at the end of the year, don't forget to make plans for the coming year. I insist on further strengthening my sense of responsibility. Strive for first-class performance, establish a correct outlook on life and values, enhance professionalism and sense of responsibility, and conscientiously do the tasks assigned by the leaders within the scope of duties. It is neither too ambitious nor too much ado about nothing, because: if you don't sweep a house, how can you sweep the world? Everything starts from scratch. As long as you remember your responsibility, you will find that once you climb to the top of the mountain, you will see dwarfs appearing in the sky with other mountains. One day.
I hope that the leaders can affirm my work in the past year and trust my new task through my summary of the office work, and I will definitely complete it with good quality and quantity.
Summary of personal situation of back office work 5
I just left school, entered the society and entered the work. For me, everything is brand-new, and my adaptation to the environment and my understanding of work are different every day. After working for two months, I am less naive and more mature; Read less at night and work harder; Less innocence and happiness, more responsibility. ...
Office administrative logistics is a new challenge for me. After two months of exploration, I gradually became familiar with and adapted to my own work, and gradually formed my own understanding and views on office administration. As the only non-business department in the company's six departments and one room, the office plays the role of communicating up and down, coordinating left and right, contacting all parties and taking into account both inside and outside. The office is the department with the most complicated work, the closest relationship between leaders and employees' interests. Therefore, its operation directly affects the overall work level and efficiency of the company. For me who just joined the work, the task at this stage is to study more, think more, do the tasks assigned by the leaders carefully, expand my knowledge and mature myself as soon as possible. The situation since taking office is summarized as follows:
I. Summary of work
(a) efforts to do a good job in administrative management.
1. In order to strengthen the management of the company, a number of rules and regulations such as vehicle management system, driver safety agreement and dining management regulations have been formulated and promulgated, and the working procedures have been standardized through the implementation of various systems.
2. Under the unified leadership of the Group, organizing employees to attend the premiere of "The Great Cause of the Founding of the People's Republic of China" and watch movies, so that every employee can relive the history and strengthen the education of patriotism and heroism when celebrating the 60th anniversary of the National Day, which is conducive to the construction of socialist spiritual civilization and outlook on life.
3. Assist the company leaders to organize the preparations for the commencement ceremony of the park. The groundbreaking ceremony of the park is of great significance. It not only marks the comprehensive commencement of all projects in the park, but also symbolizes a new starting point, new opportunities and new challenges for our development.
4. Cooperate with the Management Committee to make a documentary about the park. In the process of recording the program, we went deep into the grass-roots level with the TV station staff to understand the existing industrial structure of the park, which promoted the further understanding of the park. At the same time, through careful cooperation with the staff of the management Committee, I have expanded my interpersonal relationship and improved the potential of organization and coordination in all aspects.
(2) Do a good job in logistics support.
1. Maintain and maintain office equipment, such as printers, copiers, fax machines, computers and networks. Since the company was established a few months ago, all kinds of equipment have been increasing, and the maintenance difficulty has also increased. In order to avoid affecting normal work due to equipment problems, I resolutely solve minor problems immediately, and contact manufacturers or dealers for maintenance very carefully to ensure that employees will not be affected in the shortest time.
2. Protection of office consumables. The company has a great demand for various consumables such as printing paper, toner and computer accessories. And carefully ensure the supply of these conventional consumables.
3. Strengthen vehicle management to ensure driving safety. In accordance with the requirements of our company's vehicle management system, we will practise economy, strictly control and uniformly dispatch, and conscientiously do a good job in daily work such as vehicle fuel consumption and vehicle registration to ensure that our company's official vehicles are timely, fast and safe. The company uniformly specifies the maintenance location of vehicles and insists on reporting in advance, which ensures that our official vehicles can be maintained in time.
4. Manage property management. Try to bring a comfortable and safe office environment to the employees of the company, do a good job in canteen catering, and bring a clean and tidy dining environment and all kinds of delicious meals to the employees.
Second, shortcomings in the work.
1, there is no overall arrangement at work, and I am often tired of dealing with all kinds of trivial matters at work.
2, lack of work experience, there are not many ways to deal with emergencies.
3. The literary foundation is not solid enough, and the potential of official document writing needs to be improved.
Third, the future work ideas
1, "Without rules, there would be no Fiona Fang." The special status and nature of the office require that the office must be a group with sound system and strict management. The work that the office handles every day is very complicated, and the most effective way to get rid of these trivial things is to rely on the system. Perfecting and distributing various systems will help to improve office efficiency and make all work have evidence to follow. The office can only supervise and count some specific affairs according to the actual situation, which can greatly save time and energy in comprehensive administrative work.
2. To do a good job in administrative work, we must first plan well, learn to make overall arrangements, and achieve "planning before summing up" every day. Things arranged by leaders should be recorded and implemented one by one to prevent omissions.
3. Correct attitude, bearing in mind that attitude is also competition. In the future work, I will learn to use my head, think positively, work actively and do well in advance. There are no small things in my work. I will explore and summarize my working methods and ideas with my heart, and I will be more comfortable in the complicated work.
4. For the tasks assigned by the leaders, timely feedback should be given.
5, do things with your heart, and the details will show value. Pay more attention to other people's working methods at work, learn to discover other people's advantages and learn from each other's strengths.
6. Cultivate work enthusiasm and sense of responsibility. We should regard our career as a family matter and our own business, bearing in mind that work is for ourselves, not for others, and always motivate ourselves to do every job well with a full mental outlook.
7. Strengthen official document writing training, read more relevant books, write and practice diligently, and strive to write concise and easy-to-understand articles.
8. Communicate with leaders attentively, report problems and thoughts in work in time, and expect leaders to criticize and correct my shortcomings, so that I can correct them in time and make my work more perfect.
For everyone, the first step of career is very important, which will play a great guiding role in our future social orientation and career development direction. Therefore, I cherish my work very much. I will combine the knowledge I have learned with the specific environment of the company, use my energy and strong understanding potential, master various business skills as soon as possible, take every step on the road of self-work in a down-to-earth manner, and transform myself from a college student who has just left school to a career leader as soon as possible, so as to contribute to the development of the company.
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