1. The business hours of the store are: 10: 00— 18: 30, and the closing time will be extended under special circumstances. Employees working in shops should get to and from work on time.

2. During the business period, the salesman (salesperson) should strictly implement the leave system in the center of the station when going out, make up the leave and ask for leave. Those who go out or don't go to work without approval shall be treated as absenteeism.

3. Do a good job of preparation before business, check whether the commodity display is complete, neat and beautiful, check the price tag, and ensure that the arrival tag is aligned and the price tag is accurate; Keep the shop floor, showcase and warehouse clean, the ceiling is free of dust, dust, sundries and floating soil, and the windows are clean; Prepare sales tools such as sales documents and change.

4. When receiving customers, treat them equally, don't be superior to friends, don't judge people by their appearances, use civilized language, and be "active, enthusiastic, patient and thoughtful". When selling goods, we should seek truth from facts, at the same time, we should also introduce series and joint goods, do not deceive customers, and be a good consultant to customers; Patiently listen to customers' opinions, timely feedback and timely communication, and constantly improve business service capabilities.

5, the salesman (salesman) should strictly implement the management system of our store, the goods should be carefully checked in the warehouse, and then carefully counted and checked in the warehouse, and then the amount will be recorded in the account, so that the account goods are consistent and correct. Complete documents, complete procedures, clear accounts, intact and not chaotic, timely Nissin monthly statement, timely fill in the commodity inventory table.

6. Salespersons (salespersons) should strictly implement the commodity prices set by the center when selling goods, and should not sell at high or low prices at will. In case of special circumstances, you should ask the manager for instructions in time and put forward reasonable suggestions, and you should not decide without authorization.

7. Pay while singing, explain clearly, give the change to the customer, and give the sales document to the customer for signature; When packaging goods, we should adopt corresponding packaging methods to make them firm, beautiful and easy to carry; When delivering the goods, handle them with care, and don't throw them around.

8. During the business period, do a good job in four precautions, namely fire prevention, theft prevention, explosion prevention and riot prevention. Don't talk back, quarrel, insult or mock customers. Answer the phone correctly, quickly and seriously, and try to be concise. No phone chat, no personal calls or voice calls during office hours. Do not affect the reception of customers on the grounds of checkout, inventory, and sorting out payment for goods and commodities; Do not leave the store without authorization; Don't reveal business secrets, and don't go out to buy personal items during business hours; Do not misappropriate public funds to issue invoices privately, and do not sell their own goods on behalf of others; Customers should not be urged to leave the store after business hours.

9. Under the condition of not affecting customers, the store should do a good job of counting the payment for goods and bills before 4: 30 every day, make settlement, write a payment slip, and submit it to the bank for daily settlement after review.

10. After the business is over, take the initiative to clean the health in the store, sort out the items, confirm that all power equipment is closed, the doors and windows of safes and warehouses are locked, and the monitoring equipment and anti-theft alarm system are in normal operation before leaving the store.

Second, the store commodity management system

1, the salesman (salesman) in charge of managing the store warehouse should make a good order purchase plan, and the best-selling goods are not out of stock, and the general goods are not overstocked; First in, first out, to ensure the quality of goods.

2. The warehouse must be managed by a special person, and the goods in the warehouse must have correct and clear accounts. In the process of arrival or sales, if there is a shortage of the original goods, the manager should be informed in time.

3. For goods transfer between stores, a transfer form must be filled in and signed by both stores for confirmation.

4. When the center calls any goods in the store, it shall be implemented according to the relevant regulations of the center. If time is short, you must get the documents afterwards, otherwise all the responsibilities will be borne by the manager.

5. When the counter sells, a sales document shall be issued by a special person, and the goods shall be delivered after verification by the person in charge of warehouse management.

6. In principle, the goods in the store are sold at the price set by the center. If commodity prices fall or rise due to market price fluctuations, it is necessary to apply to the center for price adjustment, and after approval, it can be sold at the adjusted price.

7. The goods sold in the store are managed in strict accordance with the critical alarm shelf life of the goods, that is, all the goods with critical alarm shelf life are notified to the store manager in time, and the store manager will decide to temporarily remove all the goods for return or discount.

Shelf life of goods

Critical shelf life of procurement

Critical alarm retention period

3 months

Not less than 80 days

one month

6 months

Not less than 4 months

one month

9 months

Not less than 7 months

one month

12 months

Not less than 10 month

one month

18 months

Not less than 12 months

one month

24 months

Not less than 18 months

one month

8. If the goods are damaged due to non-staff negligence (the goods can't be sold because of deterioration during the warranty period, and the outer packaging is seriously damaged and can't be repaired), they should apply to the center for reporting the loss, and report it to the financial department for reporting the loss with the consent of the center.

9. After all-day sales, the warehouse, doors and windows must be locked to avoid the loss of goods.

Third, the shopping mall cash management system

1. Each store shall timely count the cash received in daily business, truthfully register it and keep it properly.

The daily turnover of each store is 4: 30 pm, and the cashier and the responsible manager check and sign. Two or more people must check and sign, fill in the payment form and establish the payment register.

Pay the money at the specified time every day.

4. The cash received after payment must be counted and sealed before work, and stored in the safe together with petty cash. On that day, the manager in charge must carefully check whether the safe is locked.

5, strict financial discipline, cash must be daily and monthly, and the accounts are consistent. Private borrowing of public funds is not allowed. If there is any overcharge, it should be turned over to the finance according to the regulations. It is strictly forbidden to set up small treasuries and other off-balance-sheet cash.

6. The cash in the safe shall not exceed 2000 yuan, and the excess shall be kept by the bank. Personal belongings (including cash) shall not be kept in the safe.

Four, shopping mall invoice use management system

1. The management personnel are responsible for collecting and keeping invoices. When receiving an invoice from the financial department, you must go through the formalities of registration and handover, and register the issuance of the invoice.

2. Invoices can only be used within the scope specified by the unit, and they are not allowed to borrow invoices from each other, invoice on behalf of each other, or fill out invoices beyond the scope and amount (the invoiced amount of each invoice is100000 yuan), and fraud is strictly prohibited.

3. Invoices must be filled in sequence, with complete contents and complete seals, and shall not be altered or reproduced. Stubs should be kept intact, and staggered invoices should be kept intact after "voiding" and should not be torn up at will.

4. If you find the missing invoice, you should report it to the Finance Department in time.

5. After the invoice is used, the invoice summary table should be printed, and the invalid invoices should be cleaned up to ensure the integrity of each copy, and then returned to the finance department, and the relevant financial personnel should apply to the tax bureau.

6, invoice filling requirements and matters needing attention:

When you receive the invoice, you should first check whether the invoice is complete and whether there are any missing pages. If such a situation is found, it should be returned to the finance department in time.

When issuing invoices, they should be numbered in sequence.

When issuing VAT invoices, you should ask the other unit for information on issuing special VAT invoices.

Fill in the name, specification, quantity and unit price of the goods purchased by the customer truly and clearly.

Note that each invoice must be given to the corresponding person or department, and don't give the stub to the customer by mistake.

Five, the store business license management system

1. The licenses required for the normal operation of the store include business license (original), food hygiene license, environmental hygiene license, liquor wholesale and retail license and tobacco retail license; It also includes the health certificate and health knowledge certificate of the business personnel.

2. All licenses required for normal office work shall be handled by the center. After the completion, it will be handed over to the store for hanging in the store, and it will be returned to the central agent when it needs annual review, replacement and replacement; All documents required by business personnel shall be handled by each person and reimbursed by the center. If there is no such certificate, the individual detained or fined by the relevant department will bear all the consequences.

3. The licenses required by the business office are generally hung in the eye-catching position of the store. Keep the health certificate and health knowledge certificate by yourself, and need to apply again after the expiration.

4. If you need to use the original license for business, you must go through the borrowing procedures by the agent; If any license is found to be lost, it must be reported to the leaders and relevant departments immediately, and the company will declare the lost license invalid and notify them in time according to the specific situation.

5. All kinds of licenses follow the principle of "whoever is in charge is responsible". When the manager is transferred from his post, he should do a good job of handover. If the company suffers losses due to improper storage, identification or loss, it will be held responsible for the consequences.

I hope I can help you!