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I want to ask CITIC Bank to handle the credit card, but what should I do if I can't?
If the credit card of CITIC Bank is not received and the card is opened by mistake in the mail, in order to ensure the safety of using the card, please call the customer service hotline in time to apply for temporary freezing of the card for 20 days, and then call to apply for unfreezing after receiving the card;

If it exceeds 15, if the card is still processed in the future, it will automatically be transferred to security processing and become invalid. You need to call the customer service hotline to reissue the card before you can use it again. 24-hour customer service hotline 40088-95558?

You must activate the credit card first. Generally, there are the following methods:

(1) Call the 24-hour customer service hotline displayed on the back of the credit card, select the corresponding language, and press the voice prompt to activate;

(2) Log in to online banking and activate according to the prompt;

(3) The staff of the outlets assist in activation.

If the activation fails according to the prompt, it may be because the user's credit card is processed online. Generally, it takes seven working days for a credit card to be activated online. Wait patiently until it is activated.

If you activate your credit card by mistake, you can try to activate it again.

If you failed to activate your credit card correctly, the possible reasons are:

(1) Information verification does not match. If the basic information provided when applying for a credit card is changed, it will naturally not match the previous information when it is activated. It is suggested to call the bank to explain the situation and make changes.

(2) The credit card has expired. If the credit card is not used for a long time, it will be useless after the validity period. You must change a new card to activate it.

(3) Not qualified for online activation. Some bank credit cards stipulate that online application for new cards must be activated at bank outlets, not online.

(4) the credit card is true and false. If users apply for a credit card through street salesmen or informal channels, they must first verify the authenticity of the card. Generally, call to verify that the information is invalid, and the proof card may be fake.

According to different reasons, take corresponding solutions.

Extended data

Precautions:

1, SMS card opening

Charge Description: Users of China Mobile, China Unicom and China Telecom send SMS to 106980095558, and only need to pay the SMS sending fee to the operator, and CITIC's reply to SMS is free.

There are more than 30 kinds of credit card prompt short messages from CITIC Bank. The short message service runs through the whole process of using the card, providing you with intimate service and fully ensuring your card safety. And will send you a transaction reminder according to your card usage and consumption. The information includes transaction date, transaction time, transaction type (cash withdrawal or consumption) and transaction amount, which makes your card safer and more assured.

When you receive the credit card, please first check whether the pinyin on the front of check card is correct. After verifying that the information is correct, please sign in the signature column on the back of my credit card, and then activate the credit card in the following ways to meet the normal use of your credit card.

2. Online banking card.

If you meet the requirements for handling CITIC Credit Card, after the credit card is approved successfully, we will send it to your mailing address by mail (registered mail or EMS).

When you receive the credit card, please first check whether the pinyin on the front of check card is correct. After verifying that the information is correct, please sign in the signature column on the back of my credit card, and then activate the credit card in the following ways to meet the normal use of your credit card. ?

3. Mobile phone client card.

If you meet the requirements for handling CITIC Credit Card, after the credit card is approved successfully, we will send it to your mailing address by mail (registered mail or EMS).

When you receive the credit card, please first check whether the pinyin on the front of check card is correct. After verifying that the information is correct, please sign in the signature column on the back of my credit card, and then activate the credit card in the following ways to meet the normal use of your credit card. ?

Tips:

After you activate the credit card in the above way, the credit card can be used for consumption normally; If you need to use the credit card withdrawal function, please log in to our credit card official website and set the withdrawal password (also called "transaction password") for your credit card through the "Personal Settings" function.

Click "Card Personalization" to view the setting information of "Transaction Password".

The consumption pattern is your credit card consumption confirmation method. Except the initial consumption mode of CITIC Blue Card is "password+signature" by default, the consumption mode of other CITIC credit cards is "signature" by default. You can refer to "Card Personalization Settings" to modify the consumption mode of credit cards.

China CITIC Bank official website-Credit Card Opening