The online government service platform as mentioned in these Measures refers to a platform that provides government services to citizens, legal persons and other organizations by using the Internet, big data, cloud computing, artificial intelligence and other technical means, and is used by organizations and administrative organs in provinces and cities with districts, and through online halls, mobile clients, self-service terminals and other forms, combined with third-party network platforms, including Internet government service portals, government service management platforms and business handling systems. Article 3 The people's governments at or above the county level shall strengthen the leadership and coordination of Internet government services, incorporate Internet government services into the national economic and social development plan and the performance appraisal of government target management, and include the required work funds in the fiscal budget at the corresponding level to promote the development of Internet government services within their respective administrative areas as a whole. Article 4 The general office of the provincial people's government and the offices of the people's governments of cities and counties (cities, districts) divided into districts shall be responsible for guiding and supervising the Internet government services within their respective administrative areas. The government service at or above the county level or the management organization designated by the government shall specifically undertake the work of Internet government service.
the establishment, development and reform, economy and informatization departments of the people's governments at or above the county level shall undertake the work related to Internet government services within their respective responsibilities.
the administrative organs of provinces and cities divided into districts shall guide and supervise the Internet government services in this system. Fifth the implementation of the list management system of government services. The list of government service items includes the list of contents and the list of implementation. Provincial preparation, legal departments and other departments take the lead in organizing the implementation of provincial government services to prepare a list of the province's government services; The provincial government service center is responsible for organizing the provincial government service implementation agencies to prepare the implementation list of government service matters; The city divided into districts shall, according to the needs, prepare the catalogue list and implementation list of supplementary matters of government services. If there are new relevant provisions in laws, regulations, rules and national policies and the functions of departments are adjusted, the list shall be updated in time. Article 6 Matters listed in the list of government services shall be accepted, handled and fed back uniformly through the online government service platform, and the service guide, handling process and handling results of government services shall be made public. Except as otherwise provided by laws and regulations. Article 7 When handling the applications of citizens, legal persons or other organizations, the administrative organ shall accept the applications made through the online government service platform, unless it is required by laws and regulations to be present in person to apply; Except where paper materials are required by laws and regulations, electronic materials uploaded by citizens, legal persons or other organizations through the Internet shall be accepted, and paper or other forms of materials shall not be compulsory.
the administrative organ shall announce the specific procedures and requirements for handling government affairs services through the online government affairs service platform. Article 8 When handling the application matters of citizens, legal persons or other organizations, the administrative organ shall first search the certification materials that need to be verified and retained through the government service data sharing platform; The applicant shall not be required to provide the certification materials that can be extracted, verified and confirmed through the government service data sharing platform. If it is really necessary for the applicant to provide proof materials, it shall inform the applicant of the proof materials that need to be provided at one time. Article 9 Citizens, legal persons or other organizations shall provide true, lawful and valid application materials when applying for handling government affairs services through the online government affairs service platform. If the content of the application materials is inconsistent with the information on the platform of government service data, the administrative organ shall update it in time after verification. Tenth the implementation of online joint processing mechanism. For government service matters handled by more than two administrative organs according to law, the lead unit can accept online applications uniformly, and other units can handle them online separately, and feedback the results uniformly. Eleventh citizens, legal persons or other organizations to apply for government services through the online government service platform, you can use electronic signature or electronic signature, the use of electronic signature or electronic signature shall comply with the relevant provisions of laws and regulations. A reliable electronic signature or signature has the same legal effect as a handwritten signature or seal. Twelfth administrative organs shall issue electronic licenses to citizens, legal persons or other organizations through the unified electronic license management system in the province. The electronic license generated according to the requirements of safety regulations has the same legal effect as the paper license. Measures for the use of electronic license management system shall be formulated by the general office of the provincial government and the provincial development and Reform Commission jointly with relevant departments. Thirteenth administrative organs can save the archives of Internet government services in electronic form, except as otherwise provided by laws and regulations.
the administrative organ shall file, register and back up the electronic documents formed by handling Internet government services in accordance with the relevant provisions of the state and the province, and the provincial archives administration department shall be responsible for formulating the specific provisions on the filing management of electronic documents. Article 14 The administrative organ shall complete the government service matters that citizens, legal persons or other organizations apply for through the online government service platform within the commitment period that meets the statutory time limit. If it is necessary to postpone or suspend the handling, the administrative organ shall perform the relevant procedures according to law, and timely inform the applicant of the reasons and time limit for the postponement or suspension on the online government service platform.