According to your description, it is impossible to determine the cause of the error for the time being. You are advised to call the customer service hotline of China Bank at 95566 for enquiry.

The above contents are for your reference. Please refer to the actual business regulations.

If you have any questions, please contact online customer service of Bank of China.

You are cordially invited to download and use China Bank Mobile Banking APP or China Bank Cross-border GO APP to handle related business.