Contents of Ping An’s telephone return interview

1. Hello, are you Mr. or Ms. XXX? (Yes)

2. I would like to ask, was the XXXX insurance underwritten by XXX for you on X, month, X, year X, signed and confirmed by you personally? (If you don’t want to hurt the salesperson, you must say: I signed and confirmed it myself. Because the policy is not valid if it is not signed by yourself, and the return visit will be recorded and archived.)

3. The salesperson will explain the product content to you. Already? Do you understand the insurance content and terms? (If you don’t want the salesperson to have performance points deducted, you must say: Basic understanding.)

4. What are you dissatisfied with the salesperson? (If you don’t want the salesperson to have performance points deducted, you must say: No)

Final reply: Thank you Mr. or Ms. For consultation, Ping An Insurance Company of China wishes you and your family XXXXXXXXXX.

It seems that there is an additional item now, asking you not to hang up the phone yet to rate the return visit service.