The first situation: The computer cannot be shut down normally. It may be that the computer is poisoned and the virus files in it are causing trouble. At this time, we might as well start the anti-virus software in the computer to perform a full scan. If the scan takes a long time If so, you can set it to automatically shut down after anti-virus, so you don’t have to watch the computer. The second situation: If antivirus still cannot solve the problem, we need to repair the configuration file.

Specific steps of operation:

1. Press win+R at the same time to open the run window of the computer, enter regedit and click Enter.

2. In the opened registry editor window, we expand HKEY-LOCAlMACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies in the left menu, click on the subordinate system folder, and then Find shutdownwithoutlogon in the right window and double-click it. In the settings window that pops up, change the base to hexadecimal and the numerical data to 1.

3. Next, enter the run window again and enter gpedit.msc and click Enter. In the opened Group Policy Editor window, expand User Configuration - Administrative Templates in the left menu. Then find "Start Menu and Taskbar" in the right window and double-click to open it.

4. In the settings window that opens, double-click on the right side of "Remove and prevent the "Shutdown", "Restart", "Sleep" and "Hibernate" commands from being available in the "Start" menu" , then change the default status to "Disabled" in the pop-up window, and click the OK button below to save the settings.