According to CBN's inquiry, the insurance agent can add the orphan single customer WeChat with the consent of the customer. In the insurance industry, the orphan single customer refers to the policy customer who has no new agent to take charge of after the original agent leaves office. Insurance agents can provide insurance renewal, claims settlement and other services for orphan single customers through WeChat, so as to enhance customer experience and reduce customer complaints. At the same time, insurance agents can also keep in touch with customers through WeChat, provide professional insurance advice and suggestions for customers, and further enhance customers' trust in insurance companies.

Adding an orphan single customer WeChat requires customer authorization to ensure customer privacy. In addition, insurance agents need to abide by relevant laws and regulations and industry norms, and must not abuse customer information or engage in unfair competition.