To solve this problem, Safe Mode: Rename the malicious driver using my computer.
1. Start the computer in safe mode. To do this, please follow the following steps: a. Restart the computer.
When the computer starts, press F8 repeatedly (once per second). This will display Microsoft Windows advanced startup menu options.
C use the up and down arrow keys to highlight the safe mode, and then press Enter.
2. Open Internet Explorer and type C:\WINDOWS\system32\drivers in the address bar.
3. Enable viewing hidden files. To do this, please follow these steps: a. Click Start, click My Computer, click Tools, and then click Folder Options.
B. click "view".
C click to clear the hide protected operating system files (recommended) check box.
D Click to select Show All Files and Folders, and then click Clear to hide extensions of known file types.
E Click to select Apply to All Folders, and then click OK.
4. locate the folder named C:\WINDOWS\system32\drivers.
5. Find anything. A sys file with the following characteristics: a. randomly generate a file name consisting of eight lowercase letters, such as gbqxmhia.sys, upzvlbvv.sys or jsbmefvk.sys
B the date of the document is 65438+20051October 1 1.
C the file size is14 kb (13,824 bytes).
D. the hidden attribute has been set.
E. The document has no version, product name or manufacturer information.
Right-click the file and select Rename. Rename the file to malware.old, and then press Enter.
7. Find \WINDOWS\system32.
8. Rename the following file (if it exists): msupd5.old (renamed as msupd5.old).
Msupd4.old (renamed msupd4.old)
Msupd.old (renamed msupd.old)
Reloadmedude.old (renamed Reloadmedude.old)
9. Restart the computer.
10. Make sure that the antivirus/antispyware software is updated with the latest signature, and then perform a full system scan.
This method is applicable to all versions of windows2000 XP 2003.
The cold wind tonight-magician level 4 9- 13 09:44
Scan and defragment the disk. If it can't be improved, we must solve the problem of reinstalling the operating system.
Respondent: ayxjsz- Tong Sheng Yi Ji 9- 13 09:46
Information displayed when a blue screen is displayed.
1. Fault check information
* * * STOP 0x 000000 1E(0xc 00000005，0xFDE38AF9，0x 000000 1.0 x7e 8 b 0 EB 4)
KMODE_EXCEPTION_NOT_HANDLED ***
The first part of the error is the Stop code, namely STOP 0x000000 1E, which is used to identify the type of the error. The second part of the error is a set of four numbers enclosed in brackets, which represents a random developer-defined parameter (this parameter is simply incomprehensible to ordinary users and can only be understood by driver writers or developers of Microsoft operating systems). The third part is the wrong name. The first line of information is usually used to identify the driver or device that caused the error. Most of this information is concise, but the stop code can be used as a search term in the Microsoft knowledge base and other technical materials.
2. Recommended operation
The second part of the blue screen is the operation information recommended by the user. Sometimes, the recommended actions are just general suggestions (such as going to the manufacturer's website to find BIOS updates, etc.). ); Sometimes, tips related to the current problem are displayed. Generally speaking, the only suggestion is to restart.
3. The debug port tells the user whether the memory dump image has been written to the disk vendor. Using the memory dump image, you can determine the nature of the problem, and it will also tell the user whether the debugging information has been transmitted to another computer vendor and what port has been used to complete this communication. (To be honest, when a blue screen occurs, just write down the stop code ~)
Second, how to deal with the blue screen
1. Start over
Sometimes it's just a temporary error of a program or driver, and it may be normal after restarting.
2. New hardware
First, you should check whether the new hardware is plugged in firmly. This problem, which is ignored by many people, often leads to many inexplicable failures. If there is no problem, unplug it, try another slot and install the latest driver. At the same time, you should check whether the hardware is compatible with the operating system according to the hardware compatibility category of Microsoft website. If your hardware is not in the list, you should get the website of the hardware manufacturer to inquire or call their consultation number.
3. New drivers and new services
If you just installed a new driver for a piece of hardware or software, and it added corresponding items (such as antivirus software, CPU cooling software, firewall software, etc.). ) to the system service, blue screen failure occurs during restart or use, please enter safe mode to uninstall or disable them.
Check for viruses
Viruses such as shock waves and oscillating waves sometimes cause the blue screen of Windows to die, so antivirus is needed. At the same time, some Trojan spyware can also cause blue screen, so it is best to scan and check with related tools.
5. Check the BIOS and hardware compatibility.
For newly installed computers, blue screen problems often occur. You should check and upgrade the BIOS to the latest version, and at the same time close related items in memory, such as caching and mapping. In addition, you should check your hardware according to Microsoft's hardware compatibility list. Moreover, if the motherboard BIOS can't support the large-capacity hard disk, it will also lead to a blue screen and need to be upgraded.
6. Check system records
At the beginning-> Enter EventVwr.msc in the menu and enter "Event Viewer". Note the items that indicate "errors" in the System Calendar and the Application Calendar.
7. Query stop code
Write down the downtime code in the blue screen, then surf the Internet in other computers, enter the Microsoft website, and enter the downtime code in the "Search (Knowledge Base)" in the upper left corner. If the search results are not suitable for the information, you can choose "English Knowledge Base" to search again. Generally speaking, you will find useful solutions here. In addition, in Baidu, Google and other search engines, it is often used to search the stop code of blue screen or the explanatory text behind it.
8. Last correct configuration
Usually, a blue screen appears after updating the hardware driver or adding new hardware and installing its driver. At this time, the last correct configuration provided by Windows 2K/XP is a shortcut to solve the blue screen. Restart the system, press F8 when the startup menu appears, and then select Last Good Configuration.
9. Install the latest system patches and service packs. Some blue screens are caused by the defects of Windows itself, which can be solved by installing the latest system patches and service packs.