abstract:
United Parcel Service Company (UPS) was established in Seattle, USA in 197, and then its headquarters moved to Atlanta, USA. At present, UPS is the largest express carrier and parcel delivery company in the world, and also a leading provider of professional transportation, logistics, capital and e-commerce services. As the world's largest express carrier and parcel delivery company, UPS is also a leader in providing professional transportation, logistics, capital and e-commerce services, and manages logistics, capital flow, business flow and information flow in more than 2 countries and regions in the world every day. In logistics, UPS has made outstanding achievements.
1. UPS delivery management mode
For customers who want to combine their own UPS shipping tools, UPS provides the following free tools:
1. UPS online tracking
UPS online tracking is convenient for customers to track the shipment status of packages by order number or other parameters. This feature encourages customers to return to the site to track their shipments or check the status of their orders. Customers returning to the site may bring more sales opportunities. Customers can find out the specific details of their shipping status, including the time and location of each scan during the delivery of the package to the final destination.
2. Rate and service selection
Rate and service selection are used for online shoppers to compare pricing and choose the appropriate shipping service. For example, when customers need to deliver packages immediately, they can choose express delivery service, such as UPS express delivery the next day; When they are not in a hurry to deliver, they can choose standard services, such as choosing UPS to plan express delivery.
3. Address confirmation
By confirming the address and postal code when the customer orders are entered, errors in shipping and billing addresses can be reduced, and before the package leaves the shipping dock, the errors can be corrected to reduce returns.
4. Transportation Time
The transportation time tool enables customers to determine the time required to use UPS Cround to transport packages between two places in the United States, help customers find the delivery dates and times of all available UPS services in more than 2 countries and regions, and even use "calculate time and cost" to determine the cost of a series of UPS services in many countries and regions where UPS provides services.
5. service map
for UPS Cround service, it helps customers choose the best shipping service by providing color-coded maps showing the shipping time. Due to the display of flexible parts that provide the ability to select and track the insertion and delivery bill, UPS can send the shipping information to the owner, receiver or third party in advance by fax or E-mail.
6. UPS return service
UPS return service greatly improves work efficiency by integrating a series of return requirements and simplifying the process. First, the customer generates a return label online, and UPS will take the parcel label to the collection point for collection according to the date specified by the user, and then deliver it.
2. Introduction to UPS operation
1. Picking up
Every day, customers all over the world rely on UPS to transport 11.5 million packages and documents. The first step of processing is to pick up the parts. UPS couriers travel along the designated specific route and arrange parking on this route. Usually, drivers deliver packages in the morning and pick them up in the afternoon. Large customers may have to transport thousands of packages every day, and UPS trailers can be completed on site. Small customers, perhaps only transport 2-5 packages a week, can also be completed by UPS parcel trucks. Customers who have urgent shipments such as letters or parcels delivered the next day can call UPS and ask to pick them up by phone. Using top-notch communication technology, temporary customers can deliver packages at convenient UPS letter centers and service counters.
2. Distribution Center
In order to deliver parcels more effectively, UPS has developed an elaborate "distribution center" electronic network or central sorting equipment all over the world. Each distribution center is "fed" by the local operation center, which serves as the base for UPS to pick up and deliver tools. Every afternoon, parcels from the local operation center are usually transported into the distribution center by trailer. In the distribution center, thousands of packages from many trailers are carefully unloaded at the same time. Through this grand but fast operation, the packages are sorted by ZIP code and concentrated on each conveyor belt. All packages to a specific area are concentrated on the same conveyor belt. At the other end of the distribution center, the parcels are carefully sorted, either sent to a trailer to travel or loaded into a parcel truck for neighboring areas for local delivery.
3. Tributary network
In order to transport packages between distribution centers, UPS uses a ground tributary network. Every day, feeders or trailers transport thousands of packages from the distribution center of the package source to the distribution center nearest to the package destination. Depending on typical loading, many types of trailers can work at the same time. Trailer is specially designed to ensure the safety of packages and facilitate loading and unloading to the greatest extent. With these innovations, a skilled UPS loader can fill a 24-foot trailer with packages in just one hour.
4. Delivery
Every UPS driver delivers up to 5 packages a day, including express packages that must be delivered before 1:3 am. In order to handle such a large quantity in a unified way, the processing process needs to be carefully planned and coordinated. Packages are loaded in the same order according to the area to be transported. This process is called "pre-installation". Deliver packages in sequence, from one address to the next nearest address, and drivers can complete their route as quickly and effectively as possible. Each driver is assigned a specific route, or "loop". When delivering a package, technology ensures that the package arrives accurately and provides useful information to customers. Using a handheld computer device called DIAD (Delivery Information Acquisition Device), the driver electronically captures information about each package, including the delivery time and even the signature of the recipient.
5. UPS Air
With the delivery of ground cargo, UPS handles an average of 1.3 million air parcels every day, including the delivery of parcels and documents every other day and the next day. In order to adapt to such a large number, UPS uses a global "air distribution center" system. In Louisville, Kentucky, UPS's main aviation center, more than 6 flights land and take off every night. Between 1 pm and 2:2 am, thousands of packages must be unloaded from the plane, sorted and sent to the correct ground or air feeder. At midnight, the process went on normally, and the UPS plane began to take off at a frequency of every two seconds. The UPS fleet consists of Boeing 727, 747, 757, 767 and DC-8 aircraft, which carry parcels over 39 domestic airports and over 219 international airports every day. The 757/767 parcel conveyor, customized according to UPS specifications, is one of the most sophisticated and noiseless commercial aircraft built so far. Other UPS aircraft are also equipped with high-efficiency engines, so that the UPS fleet has become one of the most capable fleets in the air. UPS international customer service representatives help track global shipments and confirm delivery 24 hours a day.
introduction of p>UPS business
the main business is air and land express transportation of parcels
the target market positioning is global
the fleet of shipping planes and land transportation tools with huge equipment advantages
the network advantages cover the whole world:
Strong technical force: first-class equipment, First-class electronic network system and information system
Scale strength UPS's cargo plane bears 4% of the world's shipping cargo every day
The latest development has successfully entered Chinese mainland, opening more global routes
Third, UPS's logistics business
Through the logistics business, UPS has also jumped onto the express train of Internet retailing. According to the survey company's statistics, during Christmas in 1998, UPS almost monopolized the transportation business of American Internet retail companies, and about 55% of the books, socks and fruit cakes ordered by Americans online during this period were sent by this company. Nike.com, an online retail company registered by Nike, has become UPS's biggest customer. Ups stores a large number of Nike shoes and other sporting goods in Louisville's warehouse, completes a batch of orders every hour, and loads these Nike goods on trucks and transports them to the aviation hub. UPS's telephone response center in San Antonio specializes in handling customer orders in nike.com. In this way, Nike not only saved the head expenses, but also accelerated the capital turnover. Another customer of UPS, boo.com, a newly established fashion website, doesn't even have to pay the storage fee: UPS transports the goods of this company's suppliers to the logistics center in batches, and after inspection, it is branded with boo.com's trademark, packaged and shipped away. The logistics department of UPS is now the fastest growing department of the company's business, with an increase of more than 7% in the past two years, and it is expected to have an annual growth rate of 35% in the next three years. UPS entered Europe in 1976, and after waiting patiently for 22 years, its international business began to make a profit. In Europe, it has acquired dozens of ground and air transportation companies. Every day, there are 3 UPS flights landing all over Europe, and 17, trucks shuttle back and forth in this old continent. The corporate image of UPS can be seen from the image of truck drivers. The truck driver (and delivery person) of UPS can't have long hair and beard, and his coat can only open the first button at the top. You can't smoke in front of customers. You can only sprint when delivering the pieces, and you are not allowed to run. Leather shoes can only be brown or black, and they must always be visible. He must always hook the keychain with the tail finger of his right hand, so as not to waste time when he looks for the key in his pocket. After boarding the bus, you must fasten your seat belt with your left hand, and at the same time, immediately insert the key into the accelerator with your right hand to start the engine. Drivers must undergo a three-minute physical fitness test before going to work every day. This tradition has been preserved since the founder of the company. The flight crew must clean the desktop after the first day's work, so as not to delay the time when boarding the plane in the early morning of the next day. There is always a shoe polisher under the desk of each senior manager. All these details will ensure the company's high operating efficiency and establish a trustworthy good image in front of customers. The staff of UPS is quite stable, and the stability rate remains above 9%. Many people have been working for decades. Some of the top managers have been promoted step by step from drivers and stevedores. Carey, CEO of the company, still has a brown suit in his closet when he was a part-time driver at UPS 28 years ago. After UPS went public, it created hundreds of millionaires at once. This will further enhance the centripetal force of employees to the company.
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