United Parcel Service (UPS) was founded in 1907. It is a century-old brand and a pillar enterprise of the American economy. After nearly a century of operation, they have evolved from a trucking company with technology to a technology-based company with trucks. With 12 million packages and documents shipped every day, it also rents more than 300 charter flights every day. The company has established 18 air transit centers in the United States and around the world, operates 1,600 flights every day, and uses 610 airports. Currently, UPS has 340,000 staff members located in more than 2,400 distribution centers around the world. They drive 130,000 delivery vehicles every day and provide door-to-door delivery to customers in more than 200 countries and regions around the clock. , delivery services, UPS has more than 1.3 million regular customers who come to pick up packages every day. UPS currently has fixed assets of US$12.6 billion, ranking first in the global express delivery industry. The success of UPS comes from the fact that UPS firmly seized the opportunity to develop e-commerce in the digital era and realized the leap from a traditional logistics enterprise to an electronic logistics enterprise. 1. Service characteristics
The reason why UPS has achieved great business success is closely related to its distinctive logistics services. It is mainly summarized in the following aspects.
1． Fast and high-quality delivery
UPs stipulates that international express mail will be delivered to the destination within 3 working days; domestic express mail is guaranteed to be delivered before 8:30 am the next day. In order to test whether UPS's express delivery is fast, the president of UPS sent himself a package to the United States in Beijing on Wednesday. When he returned to work at the company's headquarters in Atlanta on Friday, the package had appeared on his desk. After receiving a call from a customer in the United States, UPS can pick up the package within one hour and use a microcomputer to complete the shipping procedures on the spot. In the 1990s, UPs launched a 24-hour "next flight delivery" service in more than 180 countries. UPS adheres to the service principle of "fast and reliable" and has gained the reputation of "the best service at the best value for money". 2. Customs clearance agency services
UPs has invested hundreds of millions of dollars since the late 1980s to establish a global network and technical infrastructure to provide customers with customs clearance agency services. The "Customs Broker Automation System" established by UPS allows all information on the international packages it carries to enter this system, so that customs clearance procedures are completed before the goods arrive at the customs. UPS's computerized customs clearance saves time and improves efficiency for enterprises. UPS has 6 customs clearance agency centers and handles customs clearance procedures for 20,000 packages every day. 3. Real-time tracking service
UPS's real-time tracking system is currently the largest and most advanced information tracking system in the world's express delivery industry. All delivered goods receive a tracking barcode, and the system follows wherever the goods go. This tracking system has entered the global Internet, and 14,000 people check the whereabouts of their packages through the Internet every day. Non-computer network customers can call the "Customer Service Center". The service center in Louisville is available day and night. More than 200 employees answer approximately 20,000 phone inquiries from customers around the world in 11 languages ??every day. 4. Paperless package service management
The "Information Data Center" established by UPS in Atlanta can aggregate UPS system package archives from all over the world. When the package is delivered, the logistics employee uses a laptop-like "delivery information reading device" to extract the customer's signature, and then transmits the signature directly to the "information data center" through the converter on the mail truck. Delivery is seamless. Paper-based operations. After delivery, the relevant information will be stored in the data center for 18 months. This work makes parcel management more scientific and improves the reliability of UPS services. 5． Complete packaging inspection and design services
In UPS's "Service Center" database in Chicago, there are all kinds of packaging cases that are earthquake-resistant, anti-extrusion, and anti-leakage. The service center has also designed packaging methods with crystal insulation layers to provide constant temperature protection for the transportation of candies and chocolates; tough woven bags have provided packaging materials for 160,000 converters that can withstand two-way wear and tear. This type of service saves companies money on materials and transportation costs, and is known as "value-for-money service."