Adhering to the concept of "customer-centric", the operation system is responsible for the provision of financial services and the landing of business, including the management process of all channels directly facing customers, realizing the centralized processing of customer experience in the background, covering the front and back-office operation activities and effectively integrating various resources. This management process is the operation service management of commercial banks, that is, operation management.

The operation and management of commercial banks is the management of their operation modes. On the premise of meeting customers' basic financial needs, with the support of information technology, we will deepen the reform of operating system, improve the quality and efficiency of operations, enhance the ability of value creation and risk control, and ensure the safe, compliant and efficient completion of various businesses.

Strengthen operational management methods

1. Under the new generation operation management mode, strengthen the construction of information system, establish a unified customer data platform, clarify the collection, collation and sharing mechanism of various operational data, and continuously improve the customer data analysis and application capabilities.

2. With the diversification of operation-related functions, the operation management team needs to constantly improve its comprehensive quality, especially in process management. At present, commercial banks lack full-time teams in whole process management and project management. It is necessary to expand recruitment channels, carry out inter-departmental rotation exchanges, design talent training programs and career development paths according to the requirements of operation and management capabilities, and attract and train compound talents in operation and management to provide a strong human resource guarantee for optimizing operation mode.