1, theoretically find administrative personnel (such as managers, etc. ) in the supermarket;

2. If you can't solve the problem in the first step, please call the local 123 15, and ask the Consumer Council of the local industrial and commercial bureau to complain and solve it.

According to China's laws, disputes between consumers and operators can be resolved through the following channels: negotiation with operators; Requesting consumers' associations or other mediation organizations established according to law to mediate; Complain to the relevant administrative department; According to the arbitration agreement reached with the operator, apply to an arbitration institution for arbitration.

Legal basis:

Law on the Protection of Consumers' Rights and Interests Article 39 Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.