(1) service objectives and standards

1. Customers: diamond card and gold card members of Tianyi Customer Club, and silver card members in the province can also enjoy the VIP room service at the airport by redeeming points.

2. Service standards:

Service object

Free age

Integral deduction standard

Number of accompanying persons

Conditions of service

Diamond card members can enjoy 9 free services within the validity period, and the expiration is regarded as abandonment. If you use the free service more than once, you will be penalized.

Exclusive channel VIP room service needs to deduct 1000 points/person;

The first-class service needs to deduct 1000 points/person; Three people are paid, and the number of people accompanying them is calculated as 1. I need to show my membership card, ID card and valid ticket certificate. If members do not board the plane, VIP room service will not be provided.

Gold card members can enjoy 6 free services within the validity period, and the expiration is regarded as abandonment. Two people are paid, and the number of accompanying persons is 1.

Silver card members do not need to deduct 1000 points/person; Services will not be provided to members' entourage for the time being.

(2) Service introduction (departure)

I) VIP room service

1, service location

Room 08, West Finger Gallery, Airport Terminal. (Tel: 0592-5605233 or 0592-5708 124)

2. Service hours: all-weather.

3. Service content:

Provide one-stop services such as all check-in procedures, and enjoy VIP-specific security channels, as well as free parking and free Internet access. Details are as follows:

(1) Go through the flight and baggage check-in procedures;

(2) Provide special security inspection channel service for VIPs;

(3) Providing flight information service, reminding service of boarding point, and sending customers to board by special person or car;

(4) Free parking service. Customer vehicles can be parked in the special parking lot in front of the VIP waiting area or other designated locations, and customers do not charge parking fees during the flight service;

(5) Provide refreshment services, reading services such as newspapers and magazines, wired and wireless broadband Internet access services, and provide free on-demand interactive TV services.

Note: Members should arrive at the VIP reception desk 60 minutes before the departure time of the flight, so as to apply for boarding pass, pay luggage and buy insurance.

2) VIP service in the terminal building

1. service location: next to gate 3 of the airport terminal (domestic first-class business class lounge). Tel: 0592-5708365.

2. Service time: 7: 00 -2 1 pm every day.

3. Service content

Customers can enjoy free Internet access, free refreshments and other VIP rest services after going through normal check-in procedures and entering the terminal.

(1) Provide self-service of tea, coffee, drinks and refreshments;

(2) Providing flight information service and reminding service at the boarding place;

(3) provide newspapers, magazines and other reading materials;

(4) Provide wired and wireless broadband Internet access services.

Hope to adopt.