Summary of cleaning work 1 I am the cleaner and cleaning monitor of Penglai Country Garden Community in Yushui. At the beginning of 20xx 10, I was introduced by an acquaintance and worked as a cleaner in Country Garden Community. When I first came, I was very tired. Every corridor is being renovated. We go in to sweep the corridor every day, and when we come out, we are covered in dust and our saliva is black. Not to mention, the leader also organizes us to clean up the garbage every day and follow the cart. After coming for a while, I had an idea and wanted to quit. Later, the manager learned about it, told me the prospect of the property and gave me patience to do the work. The manager told me that this kind of fatigue is temporary, just tidy up, and it will be lighter when it returns to normal. So I stayed and decided to do my job well. Because of my excellent work, the leader promoted me as monitor from February this year. From groping to familiarity, from being at a loss to being confident, I try my best to do my job with a sincere heart. I used to think that cleaning was not worth mentioning in many people's eyes, but since I really came into contact with the actual work, I found that it was not simple. For our cleaning staff, we must not be careless. Corner, corner, window and corner are the key points we need to do.
Since May this year, according to the company's work arrangement, we have implemented the work plan of cleaning staff, which corridor to sweep and which corridor to tow every day, all according to the plan. Sweep the corridor, mop the floor and clean the glass. We've been trying, trying. In the course of work, I have learned a lot about being a man and doing things, and I have improved in all aspects. At work, I always have a correct attitude and do everything with an open mind. There is a cleaner in our class named Xu Xiulian who comes early and leaves late. We stipulate that every corridor should be towed once a week. She sometimes procrastinates two or three times, and her work enthusiasm is very high. So I suggested to the manager whether she could be rewarded for her excellent work. The leader adopted my opinion, and in a major inspection, Xu Xiulian was awarded the first place. The company rewarded her, and under her leadership, we all worked hard. The work we do is simple, but it is very important. The cleaning work of a company is related to the overall image of a company. Showing the clean and tidy side to the residents makes us feel a sense of accomplishment. To do cleaning work, we must have a good attitude, do our job well, and make more efforts when the company needs it.
In the cleaning work, I learn while doing. During this period, the daily cleaning work mainly depends on the effective command of the company leaders and our high consciousness. The company gave each of us a small notebook, and we found abnormal phenomena in our work, such as the long lights in the corridor, the handrails on the stairs falling off, and the skylight opening. The cleaner wrote it down and told me that I would report it to the leader or inform the security guard to manage it. According to the requirements of the company, our cleaning staff and security guards cooperate with each other in management. The cleaning staff enters their single area every day and posts small advertisements in the corridor when they find anything unusual. We will notify the security guard in time and the security guard will take care of it. If the security guard finds out which dead corner is not clean, the security guard will inform me in time and we will handle it ourselves. When we find out which part of the corridor needs maintenance, we will inform the office director in time, and the office director will organize personnel to carry out maintenance. I'm the monitor of cleaning, and I'm also the cleaner in the cleaning area in the west outside the community. After I clean up my responsible area every day, I also check the responsible areas of other sisters according to the manager's requirements. When I checked, I found that some people did well and did it in the right way, so I taught those who did poorly. At the same time, when I took turns to check in the afternoon, I walked in the community and found white garbage outside the cleaning room. If I can handle it, I will handle it immediately. If I can't handle it, I will inform the garbage removal personnel to remove the garbage outside the community. Always keep the image of the community clean. Our cleaning work has won the understanding and support of most owners and tenants. If there is any merit in the work during this period, it is not because of my personal ability, but because we have a high-quality cleaning team and a group of enthusiastic and dedicated property management teams.
More than a year's work has also exposed some problems, such as relatively loose requirements for oneself and insufficient attention to some details, which need to be improved in future work. In the future, I will learn from the advanced, master more skills, be serious and responsible, devote myself wholeheartedly to the cleaning work, strive to improve my professional level, constantly sum up the gains and losses in my work, sum up experience and learn lessons, and look forward to doing better in my future work. I am determined to devote more time and enthusiasm to my ordinary work, complete all the work assigned by the company, live up to the expectations of the company leaders and better serve the owners.
Summary of clean-up work 2 20xx years have passed. For more than a year, with the care and guidance of the leaders and the support and help of my colleagues, I have obeyed the work arrangement and completed the tasks assigned by the leaders seriously and responsibly.
In the past year, my job responsibilities were mainly responsible for the daily cleaning of-1F office area. Arrive at my work place, Xiamen Bay 1 on time before 7:30 every morning, and start a new day's work, cleaning the bathroom, vacuuming and cleaning the driveway. Then I clean every office one by one, wash the teacups, dust the flowers and clean the leaves ... although I repeat my work every day. Adhere to a serious and responsible attitude towards every day's work. Although my work seems simple, I repeat it every year, every month and every day. It is not easy to do it well, because I have only one purpose in mind to create a good working environment for the employees of the company.
Secondly, I insist on doing one thing and loving one thing. Although I am only a sanitation worker, I am also very pleased that my efforts can win the respect of company leaders and employees. Cleaning is a tedious job, and it may be messy just after cleaning, but I am not afraid of trouble or suffering. I try my best to keep clean every day, keep a good sanitary environment, and let everyone be in a clean environment.
Furthermore, unite and cooperate with colleagues, cooperate tacitly, think wholeheartedly, work wholeheartedly, don't care about doing more and do less, just hope to complete all the work successfully.
Looking back at 20xx, I feel that I have done a good job, but I still have a certain distance from the requirements of the leaders. There are still some shortcomings, and individual work is not done well enough. For example, corners, corners and corners are not done thoroughly enough and need to be improved in future work. 20 16 I will perform my duties more seriously.
Summary of cleaning work III. With the strong support of the company leaders and the unity and cooperation of all departments, and with the efforts of employees, the customer service and cleaning department successfully completed various tasks assigned by the leaders of the company bureau:
First, the daily customer service reception work.
Fill in the "Customer Service Reception Record" every day to record the owner's calls, visits, complaints and services. Coordinate the processing results, feedback the phone to the owner in time, always pay attention to the customer's needs and trends, and maintain a good cooperative relationship with customers.
Second, housing lease.
House leasing is the company's main project. In August, we successfully rented out 1 and 2-storey facade houses. 65438+February to sort out the customer expiration (including customer floor, area, expiration time, etc.). ).
Third, cleaning work.
Building cleaning adjusted the cleaning staff according to the needs of the floor. Adjust the hygiene of the first to seventeenth floors of the office building;
(1) Clean the floor sanitation and glass every Monday, carefully clean the railings and ladders in the public * * * area every Tuesday, clean the hall glass every Wednesday, clean the conference room on17th floor every Thursday, and hold meetings every Friday (summarize this week's work and arrange next week's work).
(2) The site shall be sanitary, and the garbage shall be handled in time to ensure the cleanliness of the site. Clean up the small advertisements on the wall in time.
③ Clean the newly changed doors of residential buildings every day, followed by elevators.
④ Clean the underground garage every day. Training, cleaning and inspection according to standards have only one goal: to satisfy all owners.
Fourth, canteen management. As a collective canteen, health and safety are related to the health of every employee, and we strictly do a good job in canteen hygiene.
① Management in strict accordance with the Food Safety Law.
(2) Master the purchase channels of the canteen.
(3) Tableware used by employees should be disinfected after meals, and places such as processing rooms, cooking rooms, noodle restaurants and restaurants should be cleaned regularly. Successfully completed the reception work of the company, stored winter vegetables, and developed mustard, white radish, carrots and so on.
In May and May, contact Taiyuan Water Supply Company to clean and disinfect the drinking water in the community.
In June, contact sanitation workers to clean up the groundwater in the community.
Sixth, the greening of the community has been done well this year, ensuring a high number of survival rates.
Magnolia, peach trees, grapes and other trees in the community have always maintained a good growth state. Due to the lack of rain this year, we insist on watering, fertilizing, killing insects, pulling weeds and pruning as appropriate every day to ensure the beauty of trees.
Summary of cleaning work 4 Under the unified leadership of the company and the joint efforts of the employees of the department, all the tasks assigned by the company have been completed and approved by the owner.
Cleaning is just a business in the property service management industry. It embodies the clean image of industry units, and also leaves a first impression on the owners and the use of visual senses. As the saying goes: look at the ground through the door, sit down and touch the bench. This is the normal state of people's habitual psychology when checking their health.
First, clean standardization.
On the basis of last year, the work content was refined and the big grading standard was strict. In different areas, different parts have specific scoring evaluation. This is convenient for operation and inspection.
1. According to the standard training, in view of the situation of job rotation and more new employees, the training is conducted by means of regular meeting to talk about theory and on-the-job demonstration. The squad leader teaches by hand, and the skilled workers pass on, help and lead, giving full play to the professional skills of the squad leader and mobilizing the enthusiasm of the skilled workers. In this way, students are easy to accept and master, that is, they improve their skills and narrow the distance between colleagues, killing two birds with one stone and bringing out the best in each other. Strictly control the training, explain the main points of operation, and be diligent (that is, be diligent); First rough, then fine, step by step, people walk things clearly (that is, once done thoroughly, people take all the garbage, sundries and tools away).
2. Do it according to the standard. Divided into two parts, the responsibility lies with people, and the target responsibility letter is signed, so that employees have standards in their hearts, and the daily worksheet is arranged in an orderly manner and operated accurately. Among them, Master Zhou is a prominent one. The glass door and glass curtain wall in the hall are clean and transparent, and the coffee table and sofa are spotless. Master Yuan carried forward the work style of striving for perfection and cleaned the trash cans on the floor, which was not inferior to men at all and kept the main building clean and tidy.
Du Ming Mansion is being renovated now. Under the circumstances of less manpower and heavy workload, several masters are also aware of the requirements of standards, moving closer to the standards and striving to approach and reach the standards. Their work can only be described as sweeping the floor and mopping the floor with sweat. More importantly, mobilize personnel to take positive actions without complaint. Master Lao Fan's responsibility area is the most thorough and clean at present, and it is a standard model that is difficult to see from the decoration stage.
3. Check according to the standard. Don't go through the motions in the inspection work. Put an end to chaos, even if problems are found, we should pay attention to the weight of expectations, try not to hurt harmony, and provide assistance in many ways. There is only one purpose, and the standard does not give up. Routine inspection with constant skills is an indispensable measure for cleaning standardization. Only in this way, the fence will not be a dead letter, and the sanitation of the community will win the satisfaction of the owners and users.
Second, put forward strict requirements for health.
Establishing a national health city is an important decision of the municipal party Committee and municipal government. Over the past year, we have always tightened this ambition and never dared to relax. The situation in this area has been very good.
1. The time required by the superior shall be strictly implemented; Do it strictly according to the standard. The cleaning time of the square used to be from 8 am to 8 pm. In order to create sanitation, the relevant departments require us to do a good job of sanitation before 6: 30, and then arrange vehicles. Without increasing the number of staff, the two students were changed to the same class in the morning and afternoon, which extended the class time and met the time requirement of creating health care. Admittedly, although the class time has been shortened, the workload has doubled. However, the two masters accepted the assignment without saying anything. At the same time, it is difficult to see cigarette bands and scraps of paper in the huge square without lowering the standards. On a hot summer day, you sweat on a sunny day and water on a rainy day. In winter, I came to work with stars, street lamps swept the square, and went home with cold wind. It's past supper time. It's not easy every day. It's common and commendable. Their professionalism and fighting spirit are worth learning from our owners.
2. The superior requires long-term management, and we will do it from beginning to end. From the cognitive point of view, health creation is of great significance. From the perspective of job responsibilities, we are the main force. Yes, we must accept the task, be duty-bound, be inspected at any time, and go all out to do a good job in health creation. In the words of two masters: "What to do when checking, what to do at ordinary times" is the same as usual checking. In the process of numerous inspections and unannounced visits, it has also proved one point. The Milky Way is very good, we can rest assured. The leader of the neighborhood Committee said so.
Third, unite as one and stress righteousness.
In practical work, we always remind and ask everyone: don't say anything that is not conducive to unity (don't talk about the length of others behind their backs); Don't spread words that are not conducive to unity, don't gossip, and mind your own mouth; Don't do things that are not conducive to unity, especially during the duty and during the handover of xxx, don't be clever, don't be perfunctory, don't fool your companions, and get along well with xxx. Will be upright, bad style is difficult to exist; Emphasizing justice will also reduce suspicion. Cohesion of mood and spirit. Take the words of female compatriots as an example: I am now in a comfortable mood, willing to work hard and willing to suffer a little. The fees advocated by the leaders are all owned by the public, and we resolutely obey and are willing to do it. The long-standing practice has been broken, putting an end to the phenomenon that anyone disposes of waste products privately. That is to say, it reduces the psychology of mutual suspicion and intrigue and increases the income. Although insignificant, it embodies a spirit and realm. What is more important is to promote unity and enhance team awareness. Moreover, many of the company's surprise missions can come at once, and they are willing to do it without complaints.
Fourth, feeling and helplessness.
In people's imagination, cleaning is common, but anyone can do it. Others can do it, but not necessarily. According to our standards, we will never do it at the meeting. We should have a process and feel it with our heart. Having said that, some people may think that cleaning is reasonable, so don't sell yourself short. Feeling: Some people don't know how to clean.
Summary of cleaning work 5 How time flies, half of 20xx years have passed in an instant. Looking back on the work of the past six months, we still remember it vividly. Thanks to the joint efforts of all team members, we have achieved today's results. Under the leadership of the company's leaders at all levels, the company has created excellent performance and reputation in the Shenzhen property management market with its strong economic strength and unique business vision, while creating social and economic benefits. It also provides us with employment opportunities and a good employment environment. Under this premise, we have no reason not to cherish our present job. In order to better carry out the work in the second half of the year, the work in this half year is summarized as follows:
First, based on their own duties, complete their duties.
Xx Plaza is a property for renting office buildings, mainly media units. People and vehicles flow naturally and management is complicated. If the management is not good and the service is not in place, it will cause traffic jams, damage and property losses, which will bring inconvenience to the owners (tenants). From the day I joined the company, I tried to be strict with myself, study hard, foster strengths and avoid weaknesses, and do my essential work well.
In the first half of the year, under the leadership of General Manager X, X Department and X Department, our class, together with the other four classes, maintained the security and stability of Business Daily Square and strived to ensure the safety of all units. In order to actively realize the company's goal of "three good and one satisfaction", in the past six months, members of our class have been sent to activities organized by ICIF and other departments to help public security, leaving early and returning late, working hard, and no safety accidents have occurred, which has been well received by the organizers; When the team members were on duty, they found two mobile phones, four strings of keys, five identity documents, two handbags, two bank cards, more than 300 yuan in cash and a professional camera. In the past six months, the accumulated secondary renovation works of Business Daily Square have exceeded 10. During this period, the management was strict and the inspection was in place. During this period, many illegal buildings were found and dealt with in time. 43 meetings, lectures, training and other activities rented by other units, during which many smokers were found and stopped in time; Advocate saving money and reducing consumption, and find that the power supply of electrical equipment is not off for more than 320 times, saving resources for the company everywhere; Found that the owner (tenant) forgot to close the door and handled it in time 17 times; Found and handled more than 70 vehicle scraping accidents, which damaged facilities and equipment and opened doors and windows, so that the injured people were compensated in time and the traffic was smooth; Found unsafe hidden dangers and suspicious personnel more than 20 times, and put forward 7 rectification suggestions; 65438+1October 1 1 At about 3 o'clock in the morning, three suspicious people were found in the compound constantly loading boards on a truck, which was later verified as theft, so they were arrested and reported to the police.
On June 2nd 10: 05, when I was patrolling in Dongmenggang, I heard passers-by shouting robbery. After asking about the situation, with the joint efforts of all the team members, I caught up with the robbers and called on the team members to catch them and call the police. Discover and deal with various security incidents such as salesmen, leaflets, contradictions and disputes many times. On June 6th 10: 50, while patrolling the Olympic18th floor, a man was found to be in conflict with the staff of the Communications Administration because of the owner's problem. At the request of the owner, the team leader took the man out of the building through mediation. Always adhere to the public security management policy of "prevention first, combining prevention with control", always educate and demand team members, be strict with themselves, strengthen the inspection of all potential safety hazards and suspicious personnel, and ensure the smooth completion of the goal of "three good and one satisfaction".
Second, study hard, practice hard and strengthen your own quality.
As the saying goes, "strike while the iron is hot", building a high-quality security team is a good image of security service and an important guarantee to ensure the safety of personnel and property in xx Square. Our slogan is "strict requirements, hard training, striving to be a leading soldier in maintaining stability", and actively play the spirit of unity, cooperation and mutual help and hard work of our class members. To borrow a sentence from editor-in-chief xxx, it is "a tree, held in your arms, born in a million years;" The nine-story platform starts from the foundation soil. "
Active physical exercise and professional skills training are the main means of safety. Don't understand, afraid of hardships, how to satisfy customers? Therefore, military physical training is organized every week, including queue training, grasping, push-ups, running and other physical training. During the break, the team members are also organized to climb the mountain 1 time every week, so that they can practice excellent business skills and excellent physical fitness, meet the requirements of "coming when you come, you can fight and win the battle", improve the vigilance and combat effectiveness of each team member, and be able to respond to various emergencies in time.
At the same time, we also actively organize various kinds of theories, professional skills, laws and regulations training 16, organize and learn the necessary knowledge in property management, such as civilized terms, service taboos, working methods and skills of security guards, professional ethics of security guards, responsibilities of security guards in various positions, and train the personnel on duty in each position to be familiar with the information support of companies, departments and tenants in the building, which is the basis for the operation of security work. In order to reduce unnecessary time, avoid unnecessary misunderstandings, ensure that there are laws to follow and rules to follow, and do not give criminals any opportunity to reduce hidden dangers to zero. Specially formulated more specific and detailed job responsibilities for each position of the team members in this class, so that each team member can understand what to do and what not to do.
Third, correct thinking and do a good job in team building
The security of xx Square is a special and extremely indignant job, but none of our team members have ever been timid or complained. Chiwabo, president of Carnegie Steel, once said: "We are not working for the boss, let alone just making money. I am working hard for my dream and career. We can only improve ourselves in performance. " Therefore, excellent domestic health workers will be rewarded every month to improve the enthusiasm of team members, who have been awarded the title of health pacesetter by the security department many times. Hold 1 class meeting every week, summarize the work of each team member every week, and convey the contents of departmental meetings; Report the work of the class last week, the ideological trends of the team members, work opinions and suggestions at the regular meeting of the security department every Monday; At ordinary times, they also help each other, communicate and exchange work, and from time to time put forward cases to exchange views with reality. , forming a good atmosphere of "comparing, learning, catching up, helping and surpassing", subtly changing the way of thinking when dealing with problems and promoting mutual friendship; Talk and guide individual players with emotional fluctuations for many times, thus maintaining the stability of the security team. Maintain the peace of the owner's working and living environment; It is our bounden duty to protect the owner's personal and property safety. Not only represent ourselves, but also represent a whole and an enterprise to improve our mental and physical quality and enhance our personal image. Only the combination of hardware and software can better complete the security work.
Safety work is a long-term and arduous task. We must make unremitting efforts and the alarm bell will ring. Although there have been no safety accidents in the past six months, my work is still very heavy in the second half of the year. There are still shortcomings in the work in the first half of the year. Individual players are not responsible for their posts and their work is somewhat lax. The work experience and related knowledge of new players still need to be further studied and accumulated; There are still deviations in the implementation of work norms and standardization, which need to be strengthened and consolidated on the requirements of post standards. According to General Manager Yin's suggestion to establish a window team in the second half of the year and further improve the safety precautions, I strive to do the following in my daily management:
1. Follow the company's business philosophy and service tenet, take the company's corporate culture spirit as the center, actively care about drummers, and consciously cultivate drummers' cohesion and team spirit. Form a team cohesion, combat effectiveness and a sense of collective honor to the department from small to large.
2. Set an example, take the lead in observing the rules and regulations and disciplines of the company and departments, maintain a rigorous and self-disciplined work and life style, set a good example for the players, guide the healthy development of the players, and create a healthy working atmosphere.
3. Strictly manage in the work, follow the principle of "fairness, openness and justice" in dealing with problems, establish management prestige through "rewarding those who have made meritorious deeds and punishing those who have passed", and fully mobilize the enthusiasm of team members.
4. Be careful in work and life, always understand and care about the work, life and ideological conditions of the players, gradually cultivate their working feelings, win their trust, and thus stimulate their enthusiasm for work.
5. In all kinds of training, the team members have different degrees of understanding and promotion in their ideological understanding and daily work through explanation, comment and communication. And always educate the team members to have a sense of urgency and self-motivation, so that they can understand that security work is not high-tech and there is no profound knowledge. The key to becoming a qualified security guard lies in people's subjective sense of responsibility and responsibility. This sense of responsibility and responsibility is based on loyalty and professionalism to the company, and it is the understanding and application of the true meaning of management and service, thus encouraging everyone to actively reflect their own values in their work and feel the joy of life.
In a word, with the smooth transmission of the Olympic flame, earthquake relief has also won a staged victory, and we will greet the centennial event with confidence. The new era means new opportunities and challenges. "Today's flowers are better than in the past, and it is expected that tomorrow's flowers will be redder." I firmly believe that under the wise decision and strategy of the company leaders and under the leadership of General X, the work of Security Department II will be better. As a member of the company, in the second half of the year, I will, as always, serve the owners wholeheartedly, do my best to do my job well, and do my bit for the development of the company.