1, domestic departure process

Check the luggage and change the registration card.

When you arrive at the airport, please go to the designated service desk in the departure hall on time with your ticket and your valid ID card to check in and check in your luggage, and get your boarding pass. The plane stopped checking in 30 minutes before leaving the station.

safety-check

When passing the security check, the boarding pass must be shown to the staff first, and the passengers pass through the metal detection door.

Waiting and boarding

You can rest in the corresponding terminal according to the boarding slogan displayed on the boarding pass and listen to the broadcast prompts to board the plane.

2. Domestic arrival process

4. International arrival process

health quarantine

If you get a health card issued by the quarantine organ on the plane, please fill in the necessary items and hand it over to the health and quarantine station.

frontier inspection

Please confirm whether the entry card is filled out and hand it over to the border checkpoint together with your passport and visa.

Pick up the checked baggage.

Confirm the flight number, it is more convenient to use the baggage car. "Red Hat" can provide you with luggage handling service.

clear customs

If the goods carried are not beyond the duty-free scope, take the green channel (no declaration channel); If it is over or unclear, please go through the red channel (declaration channel) for inspection or customs formalities.

Enter the arrival hall

You can exchange RMB at the service desk in the lobby. All the hotels in the city are equipped with waiting counters, and there are bus ticket counters at the pick-up point in the arrival hall. Taxi and bus platforms are located at the international arrival exit.

luggage

When you arrive at your destination, please confirm your flight number and claim your baggage at the corresponding baggage carousel. When there is a lot of luggage, it is more convenient to use a luggage cart. "Red Hat" can provide you with luggage handling service.

Enter the arrival hall

You can exchange RMB at the service desk in the lobby. The arrival hall is equipped with reception counters of major hotels, bus ticketing counters and bus ticketing counters. Taxi and bus platforms are located at domestic arrivals and exits.

3. International departure process

clear customs

When you declare anything, please go through the red channel for customs follow-up; If not, please take the green channel.

Check the luggage and change the registration card.

With your ticket and valid ID, you can check in and check your luggage at the designated check-in counter and get your boarding pass. Check-in stops 45 minutes before departure. Please note that passports, visas and travel documents should be carried with you and should not be transported in checked baggage.

frontier inspection

Please confirm whether the exit card is filled out and submit it to the border checkpoint together with your passport and visa.

safety-check

For the sake of flight safety, you and your carry-on baggage must undergo security inspection. Baggage brought into the plane should be checked by X-ray machine, and passengers should go through metal detection doors.

Waiting and boarding

You can rest in the corresponding terminal according to the boarding slogan displayed on the boarding pass and listen to the broadcast prompts to board the plane.

Second, the flight transfer

◆ Problems that transit passengers should pay attention to

Transfer passengers should pay attention to the connection time between flights when purchasing tickets. The connecting time between domestic flights and domestic flights shall not be less than 2 hours, and the connecting time between domestic flights and international flights shall not be less than 3 hours.

After arriving at the transit airport, the transit passengers can ask the airport ground service personnel, who will provide consultation and guidance services.

Transfer passengers can check in at the transfer counter or the check-in counter of the continuing flight. If they checked their baggage on the previous flight, they must take out their checked baggage and go to the check-in counter of the next flight.

If the connecting flight time of domestic flights is less than 8 hours, there is no need to buy airport construction fee when connecting, but passengers must keep the ticket and airport construction fee of the last flight for inspection.

Third, the flight alternate

◆ Alternate air ticket process

Before you leave the airport, check whether there are any spare seats. If there are extra seats, go to the ticket counter at the airport to make up the tickets.

Please show the conductor the passenger's valid identification.

Fourth, flight changes.

◆ Description of flight change.

1, the ticket with normal fare is valid from the date of travel and valid for transportation within one year; If all the tickets are not used, the transportation is valid within one year from the date of filling in the tickets. The validity period of the special ticket shall be calculated according to the validity period of the special ticket stipulated by the carrier. The validity of the ticket is calculated from 0: 00 the day after the start of the trip or the date of filling out the ticket, and ends at 0: 00 the day after the expiration of the validity period.

2. There are several types of ticket change: changing the cabin; Change the flight date; Whether the change of passengers and carriers is voluntary or involuntary is handled in different ways.

3. Passengers requesting a refund should fill in the refund form specified by the carrier. Except in the case of lost air tickets, passengers must submit all unused air tickets and tickets before they can apply for a refund. If the passenger wants to refund the ticket, he should ask the carrier within the validity period of the ticket, otherwise the carrier has the right to refuse to handle it. Passengers who voluntarily refund their tickets should handle it at the following places:

A refund at the place where the ticket was issued can only be handled at the ticket office at the place where the ticket was originally purchased.

B, departure or termination of flights outside the ticket issuing place can be refunded at the local passenger ticket office; If there is no local passenger ticket office, you can go to the local sales agent ticket office specially authorized by the passengers. Passengers with irregular tickets can only apply for refund at the original ticket office.