Analog operation?
You can find the universal serial parent device 0 in the device window, and the serial parent device 0 corresponds to the serial number 1, that is, COM 1.
If it is running on a computer, then your computer just has no serial port 1 and COM 1. If it is a USB serial port, you can change the serial number to COM 1.
If the serial number of a PC is COMx instead of COM 1, in the device window, change the device number.
If it's running on an embedded MCGS screen ... that's impossible and it won't happen. . .