People with service consciousness can realize their own interests on the basis of serving others, coordinate self-interest and altruism organically, and often show a tendency of "taking others as the center". Because they know that only by taking others as the center and serving others first can they show the value of their existence and get services from others. Service consciousness is also a kind of consciousness centered on others. People with a sense of service often stand in the position of others, anxious about what others are anxious about and thinking about what others think; In order to satisfy others, we do not hesitate to be humble, compromise or even sacrifice. But these are just appearances. In fact, people who pay more for others often get more. This is exactly what smart people do. People who lack service consciousness will show the value tendency of "self-centeredness" and selfishness, and oppose the contradiction between self-interest and altruism. In the eyes of these people, if they want to meet their own needs, they can only steal, rob and cheat from others, otherwise others will not take the initiative to pay for themselves. In fact, this is often the philosophy of lazy people, which essentially violates the law of the relationship between service and service between people. The more people like this, the more unharmonious the society will be. Service consciousness is the product of human civilization and progress. The so-called civilization means that people are different from ordinary animals. The so-called culture is the civilization or de-animalization of human beings. The level of human civilization is the level of human civilization. In other words, the level of human civilization is the level of human socialization. It can be seen that the civilization or education level of human beings does not refer to the years of education and academic qualifications.

How to effectively improve the awareness of active service

1 Adjust your schedule and don't stay up late.

2 hits 12 points for mental service.

Take the initiative to help sincerely. If you can't help, don't lose heart.

Turn this active service into a habit.

What do you think is the reason why employees are not aware of active service?

One of the problems of slackness is company management and the other is salary. The actual situation cannot be separated from these two main problems. For example, the leading role of leaders is not obvious, or the company's benefits are not good, and employees are unwilling to work.

How to improve service consciousness and service attitude

Simply put, service means help, care and contribution. It is to create benefits from subtleties and improve quality from subtleties. In the fierce market competition society, as an enterprise, if it wants to have a certain benign development space, it should not only strictly control the product quality, but also have a set of perfect products and services. Therefore, it is very important to cultivate employees' service consciousness. With the improvement of employees' service consciousness, the service quality will naturally improve. This is a profound knowledge. Generally speaking, service quality mainly includes two aspects: one is hardware, that is, workflow and working methods. The second is software, that is, work attitude, which is calm and tolerant when doing things. First of all, from the hardware point of view, the workflow should be kept in mind and the customer should be instructed how to do it. We should have self-confidence, believe in ourselves and truly master work skills. Only by mastering them can we save service time, improve efficiency and let customers experience the speed of our work.

Second, in terms of software, work attitude is everything, so we must put it right, not be emotional, and always remind ourselves to keep in mind the working principles. When dealing with anything, we should think more about our customers. Only by raising this awareness can we really improve our own quality and service quality. When talking about how to improve service awareness, we should first ask the question "What should we do for service"? How to better serve customers? We should know our customers better than our customers and know the positioning of their products. We should strengthen our awareness of active service, and don't wait for customers to ask for anything before thinking about asking colleagues to help us do it quickly; Don't give customers what they don't want, we should understand their needs, because each customer's needs will be different; We must fulfill our promise to customers efficiently, which should first win enough time for ourselves; Ensure the accuracy of any information provided to customers. 1, active service customers According to their experience in serving customers, they feel that customers pay more attention to the active service consciousness of service personnel than before, and they hope that we will always care about his products. They are not satisfied with the error-free service gradually, and expect the service personnel to innovate and bring them surprises. I think we should be more active, flexible and flexible in solving customer problems. I always feel that there is always a better way, and I will always come up with a better way for my customers. This is the embodiment of our profession. We are responsible for ourselves and our customers. When communicating with customers, we need to put ourselves in a correct position. Service personnel are not passive service providers, but active opinion contributors. 2. Do regular services and then do value-added services. Customers' expectations of service are changing, and the concept of customer service, which was previously defined by service personnel, is also changing. We need to break the previous framework and provide customers with services that can give us extra points within our ability and cost. Good extra points services can surprise customers and leave a deeper impression in their minds. However, there must be a limit to everything. If not handled well, value-added services may leave a bad impression on customers, such as thinking that we are not professional enough. Therefore, under the premise of providing value-added services, we must pay attention to distinguish between conventional services and value-added services. The services we provide are within our capabilities and are controlled within the cost range. Make continuous progress, provide better service and let customers see your growth, because your growth cannot be separated from his help and support. They give you opportunities and make customers proud, so that we can achieve "win-win". Customer service staff is an important part of customer service center. As the core element of the customer service center, all the daily work of customer service personnel is interrelated, and their service quality and service spirit are also passed on to customers through the customer service center. It is the existence of excellent customer service staff in the customer service center that can make all customer service more humanized and valuable.

Understanding of service consciousness

The author once had such a personal experience: eating in a restaurant, enjoying delicious meals and warm and thoughtful service. I had to pack up and take it home because there was food left over. Who knows, just out of the store, my foot slipped and my lunch box fell to the ground. Vegetable juice spilled on my leather shoes and trouser legs. While I was annoyed and hoped for help, I saw that the service staff at the restaurant door didn't mean to help at all, but laughed and made fun of me. I asked them angrily, but they said, you are no longer our guest when you leave the restaurant, and we have no obligation to help you. I was speechless for a moment. A friend who works in a restaurant once told a story: on the bus on his way to work, he had an argument with a passenger because of trivial matters, and they were flushed and broke up in discord. In the afternoon, when he was working in his class, he happened to meet a passenger who came to make a reservation for his friend. That day, he really realized what "embarrassment" was, and almost lost a business because of what he did on the bus. Through the above two things, we have to think about whether our usual understanding of restaurant service consciousness is correct. When it comes to service consciousness, most people will think of the concept that "a desire to provide for guests exists in the communication between restaurant staff and guests". Restaurant employees here are generally understood as employees who directly provide services to guests in the restaurant, that is, employees in front-line departments. Guests refer to people who spend money to enjoy restaurant services, that is, consumers. Because of the above two things, the author has to have some different views on such a concept that has been widely recognized and accepted, mainly as follows: first, what guests refer to should not be limited to the actual consumers who buy restaurant services, but should refer to all people or organizations directly or indirectly related to restaurant employees; Secondly, restaurant service awareness is not only the basic quality that front-line employees should have, but also the quality that financial departments and even top managers must have. In other words, all restaurant employees should have a strong sense of service, which is just ignored by most restaurant employees, including a large number of restaurant managers and even decision makers; Thirdly, the time range of restaurant service consciousness should be extended, which is not only a criterion that must be observed during working hours, but also something that restaurant employees should keep in mind outside 8 hours. Therefore, to sum up the above points, the concept of restaurant service consciousness can be summarized as follows: service consciousness refers to the desire and consciousness of all restaurant employees to provide warm, thoughtful and active services in their contacts with all people or organizations related to restaurant interests. Not only in the restaurant, but also outside the restaurant; Not only during working hours, but also outside working hours. The following points are described. Guest is a big concept: we should not only pay attention to the people who send us money, they certainly have reason to let us serve them. However, our vision should be longer and broader. Therefore, the so-called guests are not only the people you serve, but also those who need service because of the absence of colleagues, and even all suppliers who have business relations with the restaurant, administrative organs that exercise management power over the restaurant according to law, connected passers-by, residents of the community where the restaurant is located, and even colleagues. The reasons for treating these individuals and organizations with the same sense of service are: although they are not real consumers, they are potential "wealth gods" in restaurants; All people who have contact with the restaurant are judges and propagandists of the restaurant service. If they want to have a positive evaluation and publicity on the restaurant, they must feel our enthusiasm, thoughtfulness and initiative. For our suppliers and administrative law enforcement agencies, the personal experience of our quality service will definitely change the will for better and longer-term cooperation. Service awareness is equally important to functional departments: the key to establishing service awareness for functional departments is to change the misconception that "functional departments are second-line, and the requirements can be lower" and "functional departments are not facing guests", and to establish the idea that the whole restaurant is first-line. Restaurant management should first complete this transformation, so that functional departments can realize the importance of establishing service awareness. Some restaurants carry out "If I were ……" keynote speech activities among employees, which makes employees put themselves in their shoes, and plays a very good role in strengthening communication between different departments and different positions, and strengthening the service awareness of employees, especially functional departments. Secondly, functional departments should implement standardized management like front-line departments. Put forward clear and quantitative requirements for the work of various departments and posts. Third, ... >>

Perception of active service consciousness

An inspirational person is always ready to act. However, when he takes action, he will be influenced by his views on the situation. When two people achieve their goals in the same state of motivation, their behaviors may be very different. This is because they have different views on the situation. Mr. Wang may think that the talkative reservation clerk is too enthusiastic and exaggerates the description of the hotel; However, Mr. Li may think that the reservation clerk is proficient and well-trained, and the service quality of this hotel is definitely good. Why do people have different perceptions of the same situation? First of all, we should know that people's understanding of * * * things is through the senses, that is to say, information exchange enters the brain through people's five senses: vision, hearing, smell, touch and taste. However, everyone absorbs, organizes and interprets these sensory information in different ways. Perception is defined as a process in which a person selects, organizes and interprets information input to create an image that is meaningful to everything. Perception depends not only on the characteristics of matter, but also on the relationship between matter and its surrounding environment and the personal situation. People will have different perceptions of the same thing, because people will go through three perceptual processes, namely, selective exposure, selective distortion and selective retention. People forget a lot of information they know, and they tend to keep information that can support their attitudes and beliefs. Because of selective booking, Mr. Wang may only remember the advantages of five-star hotels and forget the advantages of other hotels. Because Mr. Wang is familiar with all the services of five-star hotels, he is good friends with many department managers there and can even name many waiters. He can enjoy VIP reception every time he spends money, so when he wants to entertain such important guests as negotiators of foreign companies, he will naturally think of five-star hotels. At this time, other hotels are meaningless to him, and he is never willing to venture to an unfamiliar hotel.

What is the significance of civil servants' establishing service consciousness?

Public service is the basic function provided by * * for the people; Civil servants, as the name implies, are public service personnel. Therefore, the good service attitude of civil servants represents the image of * * *. Ordinary people face every * * * organ staff, and this person is good to them, then * * * is good * * *; On the other hand, ordinary people will distrust and even dislike * * *. Having a good sense of service should be one of the professional ethics that civil servants must have, and it is also the most basic professional quality and criterion for practitioners. It is necessary to change the thinking mode of "official standard" and form a "service-oriented" working mode, and formulate different implementation standards and measures for people with different levels, different categories, different needs and different positions. In the process of service, we must follow the principle of fairness, act according to the system, regulations and principles, and we must not take the road of crooked ways and opportunism. If the service loses fairness and justice, it will cause people's dissatisfaction and discredit the image of * * *. Before trying in various government departments, there would be a series of strange ideas, such as acquaintances, close friends, friends introduced by leaders, good service when you are in a good mood, and good service with benefits. This differentiated service makes our whole society more impetuous. What everyone thinks about is how to win over relationships, how to please superiors, how to make huge profits, how to master more human and property resources, money worship and hedonism are rampant, and people's moral bottom line has been tested again and again. This mode of thinking is not conducive to the healthy development of the whole society. In order to change, we must seek change and breakthrough from the service consciousness of civil servants. People's public servants are servers, not managers. Only when the thought changes, the behavior will change, the rules of the whole society will change, and it will develop to a better and higher level. The way of thinking does not change, and all reforms are superficial and formal.

How to make employees pay attention to service consciousness

Training is a method. But training alone is not enough. Even if you invite a very good trainer, you just stay in the classroom. Listen to the excitement and do it.

In the final analysis, the key to make employees pay attention to service consciousness lies in the guidance of corporate culture and the influence of managers' methods of dealing with problems.

For example, waiter A found his colleague's negligence in service at work and took the initiative to make up for it. The result is still problematic. In this regard, the manager scolded him indiscriminately and hit 50 boards each. It is conceivable that waiter A will put service first in the future? Just mind your own two thirds.

Just like the current social atmosphere, some old people fell, how many people took the initiative to help? We were brought up to help others. Why don't so many people stand up and help others? Because we all know the cases in which those who once "helped others" got what results. In other words, so many years of school education has not affected people's behavior as well as a case.

Why should we establish service consciousness?

With the development of the property management industry, the service consciousness of property managers has been regarded as an important symbol to evaluate the level and quality of property management, and has been paid more and more attention by property managers. Why? First of all, from the category of property management, property management must establish a sense of service. No matter from the nature or content, property management belongs to the category of tertiary industry, that is, service industry. Since it is a service industry, there is undoubtedly a problem of service awareness. In this respect, "the customer is God". "The customer is always right", the well-known slogans and promises of the service industry, well explain the service consciousness. Secondly, judging from the relationship between owners (residents) spending money on services, property management units and managers must abandon the traditional old model of mandatory management regardless of labor and establish the supremacy of owners. Service consciousness of quality first. Just like customers spend money to buy goods they are satisfied with, owners (residential users) pay management service fees to hire property management companies for management, just to get their own satisfactory safety and convenience. Clean and comfortable home or working environment, as a property management unit and a person hired to provide management services, if you don't respect the wishes of the owners and can't provide them with satisfactory services, then why will people pay you? In addition, the reality that the property industry enters the market and participates in market competition shows the extreme importance and urgency of establishing a good sense of service in property management. With the establishment of the property management industry market and the formation of the survival of the fittest mechanism, the mode of "who develops and manages" has been broken, providing more choices for owners. In this way, those with outstanding management performance and good service awareness. Property management companies with high satisfaction rate of owners will naturally become the target of owners' hiring and remain invincible in the market competition. On the contrary, those property management companies with poor service awareness, poor management and dissatisfied owners will not survive in the competition and will eventually be eliminated.