Since 1998, Li Fang has made remarkable achievements in his ordinary post and built a bridge between CCB and its customers. From 65438 to 0998, Li Fang was transferred from the accounting department of Qichun Branch of China Construction Bank to Fufan Savings Office as the director. At that time, the payment office was unstable and the deposit lingered for a long time. This is a famous "backward office". Faced with difficulties, Li Fang knocked on the door from door to door. After hard work, the situation was quickly reversed, and the savings bank added160,000 yuan for two consecutive years, ranking among the "Top 20 Savings Banks" of CCB in the city. At the end of 200 1, Qichun Sub-branch appointed Li Fang as the president of Yulongmen Sub-branch, aiming at making this sub-branch a star sub-branch on the savings front of the Bank. Since suffering from hyperthyroidism in l999, she has been taking injections and taking medicine while insisting on going to work. At that time, the child was still young and her husband was working in other places. The burden on her shoulders is very heavy, and some relatives and friends advised her to postpone some work. However, Li Fang believes that CCB is in a critical period of adjustment, reform and development, and its sub-branches are in a difficult period. I have worked in the front line for many years and accumulated rich marketing experience. How can you ignore it when you need it? In this way, Li Fang resolutely provoked the burden. Customer satisfaction is our pursuit. Just across the wall, Qilian Electric Company is the industry leader of Qichun, and it is also a gold customer that many financial institutions compete for. In order to conquer this "boss", Li Fang took the initiative to be the account manager of the company, and went door to door to understand the ins and outs of their funds, purchase channels, market conditions and sales; When customers need to change money, send it to their home, and when they encounter settlement difficulties, take the initiative to help them solve them. In the end, they were moved by the sincerity and service of Li Fang and his colleagues, and won the trust of the League of Nations Company. The company transferred its accounts in other branches to Yulongmen, and successively opened bank acceptance bill business, personal consumption loan and quick loan service. Today, the company's monthly deposit balance in CCB is 6.5438+0.2 million yuan, with more than 26 million bank acceptance bills and 4.9 million yuan in quick loans. Creating "369" service flow In April 2007, in order to win the initiative of competition, the business hall faced a critical period of network transformation. Li Fang Li Fang put forward the slogan "Customer satisfaction is our pursuit".

One afternoon in June 2004, I was very busy. A customer came to Yulongmen with a bag of moldy banknotes and coins and asked for help to clean it up. Li Fang informed her colleagues at the scene to arrange these coins with her. It took nearly two hours to sort it out, and 38964. 12 yuan was counted face to face. The customers who were rejected by many financial institutions were very moved, and offered to deposit regularly, and took out 10 thousand yuan to deposit together. With Qichun ICBC Business Department 3020O8.1265438+On February 6th, Zhongnan Architectural Design Institute held a staff singing competition to commemorate the 50th anniversary of reform and opening up. The cadres and workers of the whole hospital praised Wei with full enthusiasm, passionate singing and touching melody, and creatively put forward the "369" service practice in combination with the actual situation of the outlets. 3. Guide customers, handle business and consult and recommend; 6, that is, understanding customer needs, providing enthusiastic service, handing over business enthusiasm, handling specific business, tapping potential needs, and soliciting customer opinions; 9, that is, warm greetings, keeping things safe, internal contact, handover of hands, clean environment, soliciting suggestions, recommending information, sorting out suggestions and giving feedback. The introduction of lobby service and counter service "369" greatly shortened the waiting time of customers and tapped their needs. Because of the obvious effect, the "369" service process was published by CCB as an exchange of experience. Giving and returning are twin sisters.

Li Fang has successively won the honorary titles of "Top Ten Excellent party member", "Hubei Model Worker" and "National May 1st Labor Medal" by the Provincial Construction Bank. 20 10 was awarded the title of "National Model Worker".