Companies adhering to the "high-quality service, guarantee time, open up the market, express dedicated" business policy, to provide our customers with international, domestic and city express services; International and domestic e-mail business; Other international and domestic physical delivery services; The goods are delivered at the same time when the collection is made; Etiquette courier; International and domestic payee payment services. At the same time, the company provides extended services such as customs declaration, packaging, warehousing, insurance and advertising.
Timeliness and safety are the core of express service value and the eternal theme of EMS. Since its inception, postal express has always adhered to the service reform and opening up, and accelerated the delivery of mail through innovative production and operation organizations to meet the multi-level and multi-faceted needs of customers; By increasing the investment in comprehensive production capacity and adopting high technology, we will continuously expand the service depth and improve the service mode; By introducing EMS "11185" special service telephone, one-stop service from door to door and table to table will be implemented to improve service quality and level.
The company firmly believes that strength is the basis for providing quality services to customers. Since its establishment, the company has continuously improved its technical service capabilities, enriched its talent and improved its business network. At present, the company has established business relations with more than 200 countries and regions in the world, and has carried out business in nearly 2,000 cities in China. It has more than 20,000 full-time staff and more than 0/0000 special motor vehicles/KLOC-0; A computer tracking query network with 3 18 cities as the core has been built. Customs supervision centers for import and export express mail have been established in several central cities across the country. More than 20,000 square meters of Shanghai Post Express Processing Center has been put into operation, and 30,000 square meters of Beijing Post Express Processing Center and 37,000 square meters of Guangzhou Express Processing Center have started construction. Extensive international cooperation, establishing partnership with large international express delivery companies ... All these, and relying on postal infrastructure, especially the support of postal airlines, make China EMS have enough strength to be competent for the trust of customers.
Through the process of gestation, development and expansion, China Post Express has become a well-known key postal service with excellent reputation. It has completed about110.50 billion pieces of business and realized business income of 4 1 100 million yuan.
This achievement only represents yesterday when EMS was in China. Facing the trust of customers at home and abroad, the fierce market competition and the ever-developing economic demand, and the vigorous business opportunities brought by the "E" era, the company and EMS colleagues all over the country will, as always, strive for progress, strengthen themselves, overcome themselves and strive for a better future.
Business introduction:
EMS commitment service refers to the delivery date promised by China, Australia, Hongkong, Japan, South Korea and the United States for EMS mails sent by local postal departments to five other postal departments (excluding special services such as limited delivery and recipient payment); Mail delivered beyond the specified delivery date is responsible for refunding the mail charges already collected. This is another high-quality express service that China Post EMS introduced the concept of integrity management into cross-border express service to meet the needs of users after the domestic "express delivery the next morning" business implemented the promised service of "overdue repayment by the original bank".
The promised service of EMS was fully launched on July 25th, 2005, and its business scope covers Australia, Hongkong, Japan, South Korea, the United States and most parts of China.
EMS commitment service can provide you with:
▲ Seamless coverage: The global postal service has network terminals covering thousands of households, and mail delivery networks of six major postal services * * in Australia, China, Hong Kong, Japan, South Korea and the United States, with 260 million delivery points, 500,000 delivery employees and 65.438+0.4 million postal service organizations. Using postal network can provide you with safe, accurate, fast and most extensive delivery service.
▲ Multi-channel information acquisition: EMS website platform (www.ems.com.cn), national unified 7X24 calling platform (1185), mobile communication short message platform (5 185) and postal business windows all over urban and rural areas.
▲ Real-time tracking: Through the mail tracking query service of EMS, you can know the whole process information of mail delivery in real time.
▲ Commitment time limit: EMS uses the unique postal code resources to calculate the commitment time limit according to the postal code to postal code. The promised time limit is the maximum delivery time limit for customers to deliver mail, and the actual delivery time may be shorter than the promised time limit.
▲ Delay compensation: If the actual mail delivery time exceeds the promised time limit due to postal reasons, the received mail fee will be refunded.
▲ Feedback service: active feedback service that can provide real-time email information to contracted customers.
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Instructions for use:
1. When sending express mail, please fill in the correct recipient's postal code in the address bar of the express mail list as required (except for those sent to Hong Kong);
2. If you need to know the promised time limit of "EMS promised service" or inquire about the detailed information of delivered mail, please log on to this website or call the national unified customer service telephone number1185 for inquiry. The basic information that must be provided for inquiry is: delivery date, postal code of delivery place and postal code of recipient (except Hong Kong).
3.3. Compensation method for construction delay. The promised service mail of EMS is: when the actual delivery time of the mail exceeds the promised time limit, the postal department will refund the mail charges (excluding packaging fees, customs clearance fees and other fees) to the sender;
4. If the promised time limit of the "Express Delivery Service" mail is delayed, the compensation for the delay shall be put forward within 30 days from the date of delivery of the mail. The postal department will give a reply within 7 working days. If the sender fails to make a request within the specified time, the postal department will no longer be responsible for returning the mail fee in the above way.
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Special instructions:
★ Use EMS to promise services, please pay special attention to:
1.The commitment time of "EMS Commitment Service" starts with the date when the sender actually delivers the mail and the postal code of the delivery place, and ends with the date when the postal department delivers the mail and the postal code of the delivery place. Therefore, the delivery of promised service mail must provide the correct recipient address and postal code (except Hong Kong); The postal department will not provide time-limited commitment service for the mail that does not provide the recipient's postal code.
2. The promised services are only applicable to the designated business scope.
★ In any of the following circumstances, the postal department will not be responsible for the delay of the promised service mail:
1. The sender fails to fill in the postal code of the recipient (except Hong Kong) in the position specified in the EMS detail column;
2. The postal code of the recipient provided by the sender is not within the promised scope or the information such as the address and postal code of the recipient is incomplete or wrong;
3. The mail cannot be delivered because the recipient refuses or the person is absent;
4. Due to the actions of the customs or similar competent authorities, the mail cannot be delivered in time;
5. The mail cannot be delivered in time due to force majeure factors such as war and natural disasters.