First, common civilized terms in various industries

1. Hello, welcome!

2. What service do you need?

A moment, please.

4. Sorry to have kept you waiting.

Excuse me, please wait in line for a while.

Please go, and welcome to come again.

Please don't worry, we'll take care of it for you right away.

8. Please show me your certificate.

Please fill in the relevant matters clearly with a pen.

10. Sir, this is a non-smoking area. Thank you for your cooperation.

1 1. Please give us more valuable suggestions.

12. Please speak slowly and we will try our best to meet your requirements.

13. Please sign and check the number.

14. Hello, this is the switchboard of XXX company. Go!

15. Sorry, he is not in. Would you like to leave a message?

16. What business do you handle?

17. I'm really sorry for the trouble caused by our negligence.

18. Welcome to supervise.

Thank you for your support and cooperation.

20. You're welcome. This is what we should do.

Second, civilized terms in various industries

(A) civilized terms of trade in services

1. Hello, welcome.

2. What do you need? I can show you.

This is the product you want, please check it.

4. Do you want me to help you choose?

Please pay at the cashier with the voucher.

6. Credit card and check settlement, please show me your ID card.

7. Please wait a moment. I'll put it on you.

8. Please read the instructions carefully before use.

Please forgive me for keeping you waiting. Thank you.

10. Comrade, please go to the complaint office.

1 1. Comrade, speak slowly and we will try our best to meet your requirements.

12. This is our service contact card. You can contact us if you have any difficulties.

13. Sorry, the goods you want are in the cabinet of the building.

14. Sorry, this style is temporarily out of stock. We have the latest products, please choose.

15. Please give us more valuable comments on our service.

16. Please wait a moment. I'll ask the leader this question.

17. Sorry, this is our negligence, please forgive me.

18. I'm XXX (introducing my identity). Would you please tell me what you think?

19. Your product has exceeded the three-guarantee period. It doesn't matter, I can contact you for maintenance.

(B) the civilized language of postal services

1. Hello, what business do you need to handle?

Please write down your postal code, address and name.

Sorry, these items are restricted, so you can't put them in the package. Please take them out.

I'm sorry, we can't handle this business here because of limited conditions. Please go to XXX.

Sorry, please write clearly, otherwise the mail will be delayed or even unable to arrive.

6. Excuse me, please wait a moment.

7. Please fill in your name, serial number, company and my name first. thank you

8. I'm sorry, you are still short of XXX. Please come back after you reissue it, and I will handle it for you as soon as possible.

9. Please fill in an inquiry form and pay the inquiry fee of ×× yuan. We will inform you as soon as the other party replies.

10. According to the regulations, you need to pay the inquiry fee, but after the inquiry, if the responsibility lies with the post office, we will refund the inquiry fee to you, please rest assured.

1 1. Please fill in the newspaper subscription form first.

12. Please use a standard envelope. Non-standard envelopes cannot be mailed. We have standard envelopes here.

13. Please check the name of the newspaper you subscribe to and your name and address carefully. Please keep the receipt for your reference.

14. According to the regulations, you need an ID card to withdraw postal deposits in advance. Please show me your ID card.

15. I'm very sorry. I made a mistake just now because of XXX. I'll correct it for you now. Please forgive me.

16. Welcome to our office for business.

17. There is no reply to your email. Would you please ask again? A registered letter needs the seal or signature of the recipient. If you haven't received it, please come and ask.

18. Sorry, this publication has been sold out. Please go to other post offices. Please leave a mailing address and we will inform you as soon as the goods arrive.

19. Please don't worry, show your certificate and fill in the application for loss reporting. In triplicate, pay the handling fee and we'll report the loss to you. Come back after seven days to apply for a new certificate of deposit or withdraw the deposit.

20. Let's calculate (weigh) it for you again. Don't worry, there is nothing wrong with it.

(C) the civilized terms of tourism services

1. Welcome!

Thank you for waiting.

3. What can I do for you?

I am always ready to serve you.

I wish you a pleasant stay here!

6. We will make you satisfied.

7. I'm sorry for the trouble.

8. Please have tea.

9. What's the matter with you?

Please use a towel.

1 1. Welcome to visit again.

12. I am very sorry for the inconvenience caused to my work.

13. Take care!

14. Have a nice day.

15. Can I come in?

16. If you need anything, please call.

17. How many people are there?

18. Please follow me.

19. Good morning!

20. Excuse me, this way, please!

(D) civilized terms of financial services

1. Hello, what business do you handle?

Please take care of it and withdraw money from the counter.

3. How much do you withdraw?

Please count it and put it away.

Please go, and welcome to come again.

6. Please wait a moment.

7. Sorry to have kept you waiting.

8. Excuse me, please go to the counter.

9. Sorry, your bill is wrong. Please fill in a new one.

10. Sorry, the amount you paid is less (more) by ×× yuan. Please register in the deposit register.

1 1. Sorry, there are XXX counterfeit banknotes in your payment, which need to be confiscated according to the regulations of the People's Bank of China. This is the confiscation certificate for you. Please keep it.

12. Sorry, there are many people now. Please wait in line for a while.

13. Please don't worry, we will take care of it for you right away.

14. Sorry, there is something wrong with the machine. A moment, please.

15. Sorry, please make a few trips.

16. Please sign and check the number.

17. What is the withdrawal amount?

18. Please fill in the ×× item of the voucher (receipt).

19. There is a problem with your payment. Would you please check it again?

(5) Civilized terms of health services

1. Which subject are you in?

Sorry, there is no specialist clinic today. Would you please hang up the ordinary number?

Sorry, please check the price first and then come back.

Sorry, please pay first and then fill the prescription.

I don't have enough money with me. Could you ask the doctor to reduce the dosage or change the dressing?

Please don't be nervous. Please let me know if you have any questions.

7. This is the list of the next medication and injection. Please put it away.

8. The project you test needs to be painted on an empty stomach. Have you had breakfast?

9. Your test results need to be reported within ×× hours, please wait a moment.

10. Are you a relative of the patient? He was badly injured and needed immediate rescue. Please cooperate.

1 1. Please unbutton your belt and take off your necklace. Please put it away.

12. The movie is ready. Please go back to the ward and we will send the report.

13. Would you please fill in the home address, company and contact name in detail (if writing is difficult) so that I can help you fill it in?

14. Hello, I'm your bed doctor. My last name is X. I hope we can cooperate happily in the future treatment. If you have any requirements or questions in the treatment, please call me at any time.

15. Hello, I am your responsible nurse. My last name is X. If you need anything, please press the indicator light. I'll be here any minute.

16. Visiting hours are over. Please feel free to go back. We will try our best to take care of it.

17. Please give me the receipt of the advance payment, and I'll prepare an invoice for you. Just a moment, please.

18. Comrade, according to your condition and symptoms, it is not appropriate to use XX medicine. If the illness needs us, we will definitely use it. Please believe and understand us.

19. Your condition is complicated and you need to be hospitalized for further examination and treatment. Now please take the admission form to the admission office to go through the formalities.

20. After leaving the hospital, please take the medicine on time, have a good rest and make regular follow-up visits.

(VI) Civilized terms of traffic services

1. Sorry, please wait a moment.

Please show me your ticket.

Please line up.

Excuse me, where are you going?

Say, what can I do for you?

If you have difficulties, we will try our best to help solve them.

7. Please sit down accordingly.

8. Please observe order.

9. Please don't bring dangerous goods.

10. Please open the parcel and cooperate with the inspection.

1 1. Welcome to the station.

12. Please show me your ID card.

13. Would you please repeat that?

14. Excuse me, do you have any change?

15. Please take the change.

16. Welcome to make more valuable suggestions.

17. Please pay more attention.

Welcome to Changzhou.

Welcome to Changzhou again.

20. Have a safe trip.

(7) civilized terms of public security service

1. Comrade, what can I do for you?

I'm dealing with something, please wait a moment.

Please read the explanation over there first.

If you didn't hear me clearly, I'll say it again.

Please ask this question to that comrade.

6. If you need to speak to the leader, please wait a moment.

7. We need to study your reflection before replying.

We can explain it to you.

9. Sorry, I'm a little anxious.

10. Please be considerate and avoid running back and forth.

1 1. Please tell me which comrade replied?

12. We will try our best to consider your request.

13. Please forgive me, because it is stipulated in the above document.

14. It's time to get off work, but it doesn't matter. We can finish your work.

15. What can I do for you?

16. If you have any comments or suggestions, please put them forward.

17. According to the regulations, please collect it within × days.

18. Sorry, this is our negligence. Please correct it immediately.

19. It's raining, please wait inside.

20. Your suggestion is very good, and we will definitely correct it.

(eight) tax service civilized language

1. Please provide (show) ×× information.

Comrade, don't worry, speak slowly.

Please cooperate with our work.

4. What can I do for you?

Please count the tickets and change.

6. Keep your tax forms and statements.

7. This business is the responsibility of XXX department, please find XXX.

8. Please check again. Is there any xx data missing?

9. In this case, you should be punished according to the provisions of XXX, please understand.

10. Sorry, according to the policy of ××, we can't handle this. Please (you) understand

1 1. Hello! We are tax officers of XX Branch. Here are the certificates. The purpose of our coming here today is XX, and we need your convenience.

12. Hello! We are tax officers of XX Branch, and what we sent is ×× (documents). Please read it and sign the document delivery receipt. Please cooperate.

13. Don't worry, speak slowly. I will repeat your report. Please check it. Do you have anything to add?

14. We need to know the situation of ××, please (you) prepare the information of ××, thank you for your cooperation.

15. We need to send your information back to the branch office for inspection. This is the checklist of accounts. Please check it and sign it.

16. We asked you for some information about ××, please truthfully report it. ..... Please see if there is any mistake in the written record. If there is no objection, please sign.

17. We need to make a field trip to your (your company's) ×× site. Please cooperate.

18. Hello! This is XXX from XX Branch. Please speak to Comrade XX. Thank you!

19. Comrade XX is not here or he (she) has gone to XX branch. Do you need to leave a message? Or can you call back later?

20. In case of any problems, we will contact you. Thank you for your cooperation. Goodbye!