1. Acceptance scope

The mayor's hotline will accept the demands of enterprises and individuals in all aspects, and will not accept the demands that require specific departments to enforce the law.

Reflect difficulties

Citizens can call the mayor's hotline to reflect the difficulties in daily life, and the staff will contact relevant departments according to the situation and get a proper solution.

Reflect suggestions

In addition to the difficulties encountered, we can also reflect our own suggestions on urban construction and provide the voice of the citizens for the government.

4. Status

The mayor's hotline is a timely rain for the citizens. Just like that slogan, the mayor's hotline can solve all the problems in life, as long as you have something to ask the government.

12345 the scope of acceptance of public telephone work includes: (1) consultation on government information and public service information such as the work responsibilities, policies and regulations, work procedures, law enforcement procedures and administrative examination and approval of the organizer; (2) to undertake non-emergency help within the scope of responsibilities of the unit; (3) Complaints and suggestions on urban governance, public services, market supervision and economic and social development. ; (four) complaints and reports on the work style and administrative efficiency of the staff of administrative organs and public enterprises and institutions; (5) Other matters that should be accepted.

Legal basis: Several Provisions of the State Council on Online Government Services.

Article 3 The General Office of the State Council is responsible for taking the lead in promoting the construction of the national government service platform, and promoting the construction of the integrated online platform standard system, security system and operation management system.

The people's governments of provinces, autonomous regions and municipalities directly under the Central Government and the relevant departments of the State Council are responsible for the construction, security and operation management of government service platforms in their respective regions and departments, and do a good job in docking with the national government service platforms.

Article 4 Except as otherwise provided by laws and regulations or involving state secrets, government service matters shall be handled on the comprehensive online platform according to the steps determined by the State Council.

Government services include administrative power matters and public service matters.

Article 5 The national government service platform shall build a unified national identity authentication system based on natural person identity information, legal entity information and other resources, and provide unified identity authentication services for government service platforms in all regions and departments to realize one-time authentication and network-wide operation.

Article 6 Administrative organs and other institutions responsible for government services (hereinafter referred to as government service institutions) shall prepare service guides in accordance with the requirements of standardization and standardization, and clarify the acceptance conditions, service materials, handling procedures and other information of government service matters. The service guide shall be published on the government service platform.