To be kind to customers, we must first be grateful, sincere and kind, be able to put ourselves in the customer's shoes, and provide customers with insurance or financial management solutions that match their income, age, family structure and future expectations with professional services. Deal with customers, keep your word, do what you want, keep your promise first, then keep your promise; Be honest with customers, serve them warmly, objectively analyze and judge their financial and insurance needs;
To be kind to customers, we should also take the interests of customers as the highest interest and consciously straighten out the relationship among customers, enterprises and individuals. Consciously abide by professional ethics, laws, regulations and rules and regulations, so as to "abide by the law+1"; It is necessary to establish a sense of teamwork, cherish individual and collective honors, be friendly and harmonious among colleagues, supervise each other, and do a good job in customer service; When the interests of customers, individuals and companies conflict, we should consciously put the interests of customers first.
To be kind to customers, we should also give necessary protection from the aspects of company system, training, rewards and punishments. Undeniably, at present, individual business personnel in the team do have quick success and instant benefit behaviors that are inconsistent with the requirements of "customer first", which brings inconvenience and trouble to customers and damages the reputation of individuals, companies and even the whole industry to some extent.
Question 2: Are the two sentences "Customer is God" and "Customer is the parent of food and clothing" correct? Why? The customer is God, but the customer is definitely not the emperor! We should respect our customers, but we don't have to carry out everything they say as if we had received an imperial edict, because customers' understanding of your industry and other aspects is often not as professional as ours. As the image consultant of customers, salespeople should reasonably guide and educate customers' incorrect views from a professional perspective, so as to gain customers' respect and trust.
Question 3: Customers will always be our parents. You're absolutely right.
Customers are very important.
We serve
Just to satisfy them.
Question 4: Why are the customers of Chengxian Restaurant the food and clothing parents of our parents? Look at the composition: bbs.lnd/...skin= 1. The origin of Yang's surname mainly comes from three sources:1.Ji's surname is a direct descendant of Huangdi, the ancestor of China, so the origin of Yang's surname should start from Huangdi. 1 generation, Huangdi: There are fewer descendants in the world than the standard family. Shaodian is a vassal (with the bear). My mother said "attached treasure", relying on the big electricity around the big dipper, I feel pregnant. 24 months, I was born in the hill of Xuanyuan, named Xuanyuan. There is a kind of bear in the country, so it is called Xiong Jia. Longer than Ji Shui, take Ji as her surname. Marry four concubines and have 25 children. The daughter of Yuan Fei Xiling family is Luo Zu, who gave birth to Changyi, Xiao Xuan and Long Miao. The second princess Lei Fangjia, also known as White Festival, was born, rested and clear; Sanfeitong Yushi, Shengfei and Peng Yi; Mo Mu, the fourth princess, is evil-looking and kind-hearted, and gave birth to Cang Lin and Wan Yang. The son of his concubine is only16; There are 14 people with surnames, which is 12. Looking forward to August, the emperor collapsed after a hundred years in office and was buried in Qiaoshan at the age of 1 10. In the 2nd century, Xiao Xuan: Zhi Ming, the second son of the Yellow Emperor. Luo Zu, a mother, feels like a big star. She was born under the auspiciousness of Huaqing. In the world of the Yellow Emperor, the river is clear and the city is in poor mulberry, hence the name poor mulberry. The country is in Qingyang, named Qingyang. King Jinde ruled the world, hence the name Jin. He was able to practice the method of Tai Hao, hence the name Shao Hao, and hence the capital Qufu. He died in 84, lived to the age of 100, and was buried in Yunyang, so he was later called Yunyang. Giving birth to a child is extremely fascinating. Levin, the son of Brother Changyi, is Zhuan Xu. The third generation, Ji Jiao: Xuanxiaozi, not succeeded to the throne. Give birth to Messi for Di Ku. The fourth generation: Jiao, whose name is Junqi. Born with an auspicious spirit, 15 years old, Zhuan Xu Emperor sealed Yu Xin. At the age of 30, Shuide replaced Levin as the son of heaven. Because it originated from the emperor, it was named Gao Xin's, which is all in Bo. The fourth princess of the emperor: there is Shao's daughter named Jiang, who worships the gods with the emperor and gives birth to millet; Chen Feng's daughter, named Du Qing, is an auspicious place for the Red Dragon. She was pregnant in April of 65438+ and was born in Shan Ling. There is a woman named Judy, praying for a high collar, and there are signs of flying swallows. E's daughter is Chang Yi and has children. Di Ku died in 70 105 and was buried in Dunqiu. Zi Zhi Li Si. In the 5th century, Hou Ji, whose name was abandoned, was born with Xiao's daughter, named Jiangzhou, and became a princess. Going out into the wild and seeing the giant's trail, I feel happy and practice. However, if you move like a pregnant person and give birth to a son during your stay, you will abandon the lane and go. Anyone who has crossed the cattle and horses will not practice; Suitable for many people in the forest to move to a flat forest; And throw ice in the canal, and birds cover it with wings. Jiang Kun thought it was a god, so he adopted Chang Zhi. At first, I wanted to abandon it, but I failed because it was named abandonment. Being abandoned as a child is like a giant's ambition. Its game should be planted with hemp, and adults should cultivate, land and grain. The people will do it. Emperor Yao heard of it and was promoted to be an agricultural teacher, which benefited the whole world. He was named Shao, Hou Ji and Ji. Hou Ji died and his son sealed it. The sixth generation, Feng: the son of Hou Ji, attacked his father's post and worked as a farmer. In the 7th century AD, Uncle Wang: Town, attacking father's post, serving crops. In the 8th century, when my uncle Wang Zi and Xia Taikang lost their country due to political decline, he lost his official position and fled to the northwest Rongdi. Give birth to a bow. 9. Residence: No caves. Give birth to Gong Liu. /kloc-20th century, Gongliu: Juzi, although in Rongdi, returned to his old job in Hou Ji. The jiazi of Xianqing crossed the Weihe River from the soil, moved to the country, and the people conceived it to protect themselves. That's when the prosperity of Zhou Dao began. Gong Liu died, and his son celebrated the festival. 1 1 generation, celebration: the son of Gong Liu, the country is in the state. Celebrate the festival, the son emperor stands straight. 12, Huangpu: Qing meson, heir to the kingdom. 13, Fu Cha: Huangpuzi, heir of the kingdom. 14th century, metaphor of destruction: Fochazi, heir of the kingdom. /kloc-5th century, Gong Wei: Yu Zi was destroyed and the country succeeded to the throne. 16th century, founder: male is not a son, heir is a country. 17th century, Gao Fei: found the prescription and inherited the country. 18 years, Hou Yi: Gao Xiezi, heir to the kingdom. In19th century, Yayi was the heir of the post-kingdom. In the 20th century, Du Yun was the son of Jing Zi and the heir of the kingdom. 2 1 generation, Taigong: Yun Duzi, heir to the kingdom. In the 22nd century, the group won: Taizongzi, heir to the throne. Zhu Yi in the 23rd century: the son of the group and the heir of the country. In the 24th century, uncles and grandfathers: the son of T (ZHU Yinzhou) was the heir of the country. In the 25th century, ancient uncles were immediate fathers: uncles and grandsons. Rehabilitation of Hou Ji and Gong ... >>
Question 5: Ten sentences that touched the guests in the service 1. I wish you a happy life and thank you for calling.
Your satisfaction is our pride! Wish you a happy life!
You are our parents. If you need anything, please tell me.
4. Glad to serve you!
It doesn't matter whether you buy our products now. When you came to us, you were our distinguished guest. You can learn about our brand and products first. (sincere attitude, eyes looking straight at each other)
6. I'm glad to serve you. I hope we can continue to cooperate! thank you
7. The weather is dry and muggy in summer. Please drink a glass of water to cool down! (Handing water, smiling)
8, specific problems, specific analysis! It depends on what you do … no matter what you do, what the guests value is whether you are sincere or not, it should be like this!
9. Paper towels in rainy days: Welcome to our shop in the rain. Thank you very much. Wipe the rain first!
10, thank you for coming, and hope to serve you next time!
1 1. What can I do for you?
12, it is my pleasure to serve you, and it is also our pleasure to give us suggestions. (When customers criticize your products)
13. If it is not suitable, there are many products here. I hope you can choose the product you are most satisfied with. Customer satisfaction is our goal.
14, it's my pleasure to serve you.
15, hello, welcome, what can I do for you?
Question 6: The guest said he was my parents. How can I refute him? We're in business. My parents are all over the world, but not everyone is.
Question 7: How to describe the customer as a rice bowl? If it is used within the company, it can be said that customers are the source of profits;
If we negotiate with customers, we can say that our company is following the principle of "one center and two basic points" in treating customers at present, and high-quality customers like you, Mr. Li, are our center, our parents, and your needs are our company's needs. You see, Mr. Li has found you a new profit growth point this time, specifically. . . .
Question 8: The customer is God, so what are we? In our company, I have suggested that customers are our parents and employees are our gods. Because our customers have to provide us with food, clothing, housing and transportation indirectly, and front-line employees have created everything for us, so employees are our gods.
Question 9: Apart from the words "customer satisfaction is our unremitting pursuit", 20 points of customer satisfaction is our greatest honor.
The client is Lafayette, and we are all emperors of Guangxu.
I am not afraid of anything, and I am afraid that customers will not be satisfied.
Question 10: How to understand the sentence "The customer is always right"? This sentence means to emphasize an attitude towards customers, that is, not to have direct conflict with customers. Even if you are wrong about your customers, you should first base your views on acceptance and understanding, and then explain your own views.