Seven ways to motivate employees 1 boost morale
How to motivate employees, colleagues or managers to boost morale? There are many ways! According to a recent survey by new york-based towers watson, 75% of the employees surveyed believe that they have a direct impact on the success of the company, and 72% of the respondents can get a sense of accomplishment from their work.
Think about the worst day you've had recently? Either the copier is always jammed or the customer is angry with you. In the midst of the confusion, the boss came over and thanked you for your excellent performance on a project that you were quite proud of. All of a sudden, you left the annoying copier and angry customers behind? Instead, it is the satisfaction of being recognized for doing a good job.
Herb, one of the founders and CEO of Dallas Southwest Airlines? Kelleher has long discovered that the great potential of employees can be stimulated by visiting websites and participating in their work. For example, kelleher often helps flight attendants to provide drinks for passengers when flying in his company's plane.
How do managers motivate employees? Here are some simple suggestions.
1. Celebrate the achievements of a department or the great success of the company on some special days. Let people show their contributions in their work and tell some interesting anecdotes. Serve ice cream, pizza and dessert.
2. Issue interesting certificates to individuals and acknowledge their contributions.
3. When a new employee starts his/her first day at work, should he/she make sure that his/her office is ready? Clean up and put away office supplies, such as paper, pens, staplers and tape paper.
2 authorization
Authorization? Giving employees the responsibility and right to work independently can greatly stimulate their potential. Every employee wants to be trusted and become a valuable employee in the company. When employees have the right to be independent, not only can their superiors focus on other jobs, but employees can also make better decisions and feel happy at work.
. Chrysler CEO Robert? When Eaton was asked how the company's turnover increased by 246% to US$ 3.7 billion, he replied: If you have to answer in one word, it is authorization. ?
Authorization allows employees to give full play to their personal initiative and independently provide better products and services to customers. Smart managers know that authorization is of great significance? Even if employees make one or two mistakes at work. MCI, a telecom giant in Washington, DC, encourages employees to take active actions and keep growing, instead of always being afraid of making mistakes.
An executive said:? At MCI, we don't fire employees who make mistakes, but fire employees who never make mistakes. ? Gallup's survey of 1200 American workers shows that 66% of the respondents said that managers would listen to their opinions when making decisions, but only 14% of the respondents said that leaders authorized them to make their own decisions. Don't just talk about authorization, let your employees have independent rights!
Diana. Tracy mentioned ten principles of authorization in her book Authorization 10 Steps: A Guide to People Management: Tell employees their responsibilities; Give employees rights commensurate with their responsibilities; Establish excellent standards; Provide employees with the training they need to achieve Excellence; Provide knowledge and information to employees; Provide feedback on employees' performance; Recognize employees' achievements; Trust employees; Allow employees to fail; Respect employees. On this basis, we put forward three suggestions:
1. If the employee completes a task well, let him/her choose the next task.
2. Implement flexible working hours as much as possible. Pay attention to the performance of employees, not the length of working hours.
3. Allow excellent employees to work from home and make their own schedules.
3 One-on-one communication
Communication firmly binds the members of the company together. In an efficient company, employees at all levels are an indispensable part of the communication chain, which enables the company's business information to be conveyed quickly and fully. These companies trust employees, let them know important financial information and let them participate in decision-making. Employees are exposed to a wealth of information and feel that they are really part of the company, so they perform well and have high production efficiency. Through these efforts, managers concentrated the opinions and ideas of employees and kept the smooth communication within the whole company.
Hatim? Diabuji is the chairman and CEO of VeriFone. Located in Redwood City, California, the company specializes in manufacturing financial transaction automation products. Diabuji summed up the following five truths of effective management:
Without extensive face-to-face communication, there will be no effective online communication.
◎ Worried about giving employees? Too much? The information is alarmist.
People-oriented business? Communication is between people, not between people and companies.
◎ Small moves can also convey big messages? Especially when it comes to core principles.
The core of leadership is sincerity.
Employees like bosses who can understand their needs. Here are five suggestions for building relationships with employees published in Entrepreneur magazine: use body language to show each other that you are listening; There is an expression on his face that he cares about the content of the conversation; Discuss with each other to make sure that your understanding is correct; Ask the other party to explain some problems in detail; Try using it? we? 、? Our? Like this, isn't it? Me? Or? What about you? .
In addition, we suggest that:
1. Try to get together with the employees who have the least contact.
When you assign a new task to an employee, schedule a time to check his/her work progress.
From different entrances and exits of the factory, you can meet many people you have never seen before.
4. When the company is under great pressure, such as layoffs, major projects, spending cuts, spend more time with employees. Cheer them up with positive dialogue and optimistic memories.
Visit employees from time to time.
4 ask for advice
One of the best ways to motivate employees to actively participate in company management is to ask their opinions. Various systems and plans formulated by the company, including total quality management, continuous improvement or setting up suggestion boxes, are aimed at encouraging employees to put forward suggestions to improve product quality and reduce costs.
Employees' suggestions are not only beneficial to the company, but also help employees improve their working environment, remove obstacles that hinder employees' performance in the company, and let employees take control of their work. Let employees know that their suggestions are serious and what they do is meaningful. This is very important. Management should carefully study employees' suggestions and immediately implement good suggestions. In doing so, the management is actually sending a signal to employees that everyone will be respected.
Philip? Slater and Warren? g？ Bennis published a classic article "Democracy is Inevitable" in Harvard Business Review from 65438 to 0964, in which a series of values expounded played a key role in improving the efficiency of enterprises. They foresee today's enlightened enterprise operation mode in which employees participate in management. These enterprises have the following characteristics:
◎ Employees can communicate freely regardless of their positions.
Rely on the opinions of the majority, not on coercion and compromise to implement policies.
◎ Rely on skills and knowledge, not whim or any privilege to influence employees.
Allow and encourage employees to express their feelings and create a work-oriented action atmosphere.
Accept the concept that the contradiction between enterprises and employees is inevitable, and at the same time handle these disputes rationally.
For managers, the following suggestions may be very practical:
1. Encourage employees to put forward suggestions to improve the working environment and service quality.
2. When employees make suggestions, ensure that their suggestions can be responded and adopted in time.
3. Encourage any idea. Publicly praise the person who made the suggestion and the improvement that this suggestion brought to the company.
4. Set up obvious and convenient channels for employees to ask questions and solve problems.
5. Using Delphi-style problem-solving method, employees can find and solve the company's problems by filling in an anonymous questionnaire designed by management.
6. Announce the positive effects achieved after implementing the scheme proposed by employees.
5 Stimulate creativity
Active employees are creative employees. If the company allows employees to participate in management, they will actively find new ways to solve the problem. The smartest companies always try their best to provide employees with the necessary time, tools and corresponding support to stimulate their creativity. Unfortunately, because many companies work too fast and in a hurry, employees rarely have time to stop to think and create. In fact, in these companies, it is nothing new for employees to give up lunch time or stay up late to catch up with work. In such a company, it is particularly important to give employees some opportunities to relax, and employees should be allowed to joke with colleagues or walk out of the office.
3M company in Sao Paulo (Minnesota Mining &; The manufacturing industry (Minnesota Mining and Manufacturing Company) encourages employees to develop and apply new products. The management agreed that some professional technicians should make their own inventions in the company. The winner got a promotion and a raise. The employees are very excited because they have the opportunity to turn their ideas into reality. Now a large part of the company's sales are completed thanks to this plan.
In order to stimulate employees' creativity, you can try to expand with employees more? Brainstorm? , and abide by the following rules:
1. Encourage employees to put forward various ideas and don't judge them easily.
2. The weirder the idea, the more likely it is to be the best solution.
The most important thing is the quantity of ideas, not the quality.
4. Encourage the improvement of old ideas.
5. Allow employees to practice their ideas.
6. Carry out vocational training
The best companies know that providing employees with learning opportunities will bring benefits to both companies and employees. Therefore, the company will get employees with higher technology, stronger working ability and better adaptability; Employees have the opportunity to learn new skills, develop new ideas and meet new colleagues. For employees, training frees them from their daily affairs, which is a good thing in itself, and if employees have the opportunity to study in the company, the originally dead company will become vibrant.
Peter. Drucker said, most importantly, Thomas of IBM? Watson constantly trains, trains and retrains employees. Managers can refer to the following suggestions for employees to gain energy from training.
1. Allow employees to choose and participate in training independently.
2. Encourage employees to receive higher education.
3. Before employees attend the course, find time to talk to them and tell them what you hope they can learn.
After they finish the course, find time to talk to them and see what they have learned and how they will apply their new knowledge.
Let employees share their knowledge with others in the seminar.
6. Ask your employees to list the opportunities needed for personal career development, such as taking a new job, learning new skills, joining a comprehensive team, etc. And then discuss with employees how to get these opportunities.
7. Make a personal career development plan for each employee, and determine in detail the skills they want to learn and the opportunities they may have, as well as the next possible job opportunity.
8. Discuss career development as part of the annual performance evaluation.
7 Make the work interesting and challenging.
Let's face it, if your employees do the same job day after day, they will feel that they are just repeating things mechanically. However, new challenges can rejuvenate them and make them full of passion. Do you remember how you felt when you first started working? Excited and expecting, and a little nervous? In fact, you can let employees keep or relive this feeling, as long as you let them do some interesting and challenging new jobs.
Creative Leadership Center is a non-profit organization located in Green Sboro, North Carolina, specializing in leadership research and training. A study done by this organization shows that there are five ways to set new challenges for employees without completely changing their jobs. Although the organization is concerned with creating new challenges for the development of managers, these research results can also be used to make employees interested and energetic again.
1. Arrange some small projects for employees and start tasks.
In order to complete these projects and tasks, employees need to learn new knowledge, so that under certain time pressure, the art of work management lies in not letting people do it or dealing with a group of new partners. These tasks can include: organizing a work force for an urgent task; Planning meetings or major meetings outside the workplace;
Negotiate with customers; Install a new office system; Work with factory inspectors; Inter-departmental cooperation; Supervise the procurement of office supplies and equipment; Supervise the realization of office supplies and equipment; Submit suggestions to the top management; Negotiate with customers who complain to the company; As a company recruiter, go to the campus to recruit; Manage employee study groups;
Organize a company picnic; Going abroad on business; Supervise the allocation of office space; Give a speech in the company; Write a press release; Cooperate with the committee or board of directors of the company's credit association; Provide services to the new project/new product approval committee; Short-term work in other departments; Manage new projects; Launch new products or projects; Track the whole process of new products or systems; Finish a project in a very tight time; Arrange a visit from an important client.
2. Assign employees jobs that can exercise their team spirit, perform personal duties, get along with superiors, encourage subordinates and manage time, so that employees' abilities can be improved or their own problems can be corrected.
For example, design an iconic symbol or battle slogan for improving work and carrying out work; Manage a special action team composed of employees with little work experience; Manage a special action team to boost staff morale; Manage a task force in a rapidly expanding business; Dealing with business crisis; Execute the project? Not feasible? Project, although the person who did it last time failed; Supervise the company to introduce new jobs to employees; Supervise the company to cut expenses; Design simpler and more effective new measures; Do something you don't like to do; Solve the contradiction between subordinates.
3. Give employees some work to improve their expression and analysis ability.
The following tasks can achieve this goal: analyze the characteristics of a new fashion trend or a technology and introduce it to others; Write a recommendation for a new system or product; Spend a week doing customer research and writing reports; Do a company competitiveness analysis;
Write speeches for the company's superior leaders; Write company policy report; Study customer needs; Preside over the after-the-fact analysis of a failed project; Do a problem analysis in advance; Study the innovative measures of customers or competitors; Interview external personnel of the company to understand their evaluation of the company; Evaluate the effectiveness of training; Draw up an emergency plan for possible emergencies.
4. Let employees learn some courses or give lectures to colleagues, which can help them learn new knowledge and use their brains, and also help them to know themselves better.
Tasks in this respect include: teaching courses or hosting seminars; Teach colleagues to do some new work; Design training courses; Self-study; Take a self-motivated course; Go to the appraisal center to learn the knowledge of appraisers; Study a new technical field.
5. Let employees engage in activities other than work, so as to improve their personal leadership, ability to deal with strangers and skills to influence and persuade others.
The following activities are good for beginners: actively join a professional organization; Join the community committee; Actively participate in volunteer activities; Answer a professional question outside of work as a consultant; Act as a child coach.