1 Persistence is a beauty, a touch and a virtue. In the job, it is the persistence of the profession to devote hard work and sweat; In the face of temptation, resolutely giving up what does not belong to you is an insistence on the soul, as well as on morality and law.
Some people say that money is everything, money can buy a car and a house, money can make you enjoy a luxurious life, and some even say that money can make ghosts push the mill for you. However, some people regard money as dirt and don't bow down for five buckets of rice. Money is Pandora's box, always full of temptations. It can be said that money interprets people's happiness and pain, and also sets off the meanness and nobility of human nature. In the face of money, some people choose greed, while others choose conscience. Highway toll collection is a special industry dealing with money all day, and the temptation of money is always testing our values and morality. Our persistence in work is not only reflected in our persistence in our profession, but also in our persistence in money. Around us, there are always people who shed their love for the socialist motherland on the expressway and send the warmth of quality and civilized service to the hearts of drivers and passengers. Faced with the temptation of money, they chose money as the magnanimity of things outside their bodies. Yes, only by being honest can you be innocent!
I remember that on September 3rd, cars came and went on the highway in Xiao Si. It was a day of rest for the station. At the Nandaohe toll station, the stationmaster Zhuang Guanghuai was on duty instead of the station. As usual, at 4 o'clock in the afternoon, the cashier of the bank arrived at the station on time to withdraw money. After checking the cash and charge receipts, she left by car in a hurry. Perhaps because of busy work, perhaps because of a momentary negligence, the cashier forgot to take 2400 yuan in cash from the money detector when he left. Zhuang Guanghuai found the money when he locked the receipt and change in the safe and turned off the power of the money detector. At first, she thought it was petty cash, but when she reopened the safe and saw that the petty cash was intact, she knew that the cashier had forgotten to take it. She could have put the money into her pocket unnoticed, and others would not suspect her, because the acceptance procedures and handover procedures were strictly implemented, and both of them signed their names and stamped their seals in black and white. However, dealing with money for many years has helped her develop a good professional ethics. At this moment, good values and ethics tell her that she can't do that. She thinks that doing that will bring losses to the cashier, which is a matter of harming others and benefiting themselves. She has no time to hesitate. Unable to contact the cashier, she immediately reported to the competent leader, and then called the charge management office to ask the station to tell the cashier of the bank whether the counted amount was consistent. Soon, the cashier called the Nandaohe toll station to express his heartfelt thanks. The next afternoon, when Zhuang Guanghuai personally handed over 2400 yuan to the cashier, the cashier could not finish thanking him. 2400 yuan is just two months' salary for Chuangguang. 2400 yuan can buy a lot of daily necessities for her family, but in the face of the temptation of money, she resolutely chose to give up. This is the insistence of a charging webmaster in the face of money.
Let's listen to the monitor of internal security and the internal security personnel again. Daoguan Toll Station is a major toll station of Xiao Si Expressway, and thousands of green passage vehicles pass through the toll station every month. On an opaque night, at 2 o'clock in the morning, a green car passed by the station, and the driver prepared several bunches of bananas for the toll collector in advance. He said: I am a green car, please release it for free. The toll collector refused the banana sent by the driver and told him that according to the regulations, it must be inspected by internal security personnel before it can be released. When the internal security personnel asked the driver to open the container door for inspection, the driver reluctantly opened the container door. After careful inspection, the internal security personnel found that the car was not open to traffic. The car was mixed with bananas and rice, and the driver was asked to pay the toll. Seeing that no one was around, the driver took out 200 yuan cash and stuffed it into the hands of internal security personnel. He said to the internal security personnel: it is not easy for you. It's hard to go to work. I'll give you some money, you let me go as a green car and save me some money. The internal security personnel severely criticized the driver and refused his bribe. The driver scolded unhappily: What a bunch of idiots, they don't even want to give money. In the end, the driver paid the toll and left, which was the insistence of toll collectors and internal insurance in the face of money temptation.
Nandaohe toll station and Daoguanzhai toll station are just a window of expressway toll industry. These colleagues are just a microcosm of toll collectors, just an ordinary worker in the expressway toll industry, but they practice the persistence of socialist values and morality in an ordinary way in their ordinary work and express their loftiness. There are still many people around us who are proving their hearts with actions. They are the pride of our collective! All along, they have paid back to the society with diligent and serious work, and have always adhered to and continued an idea: a gentleman loves money and takes it wisely. It is precisely because of these people's persistence in their profession and conscience that we have won people's respect and the Pu 'er Management Office has won a good social reputation.
One kind of gain necessarily means another kind of loss. Similarly, a loss also means a gain. If greed, ugliness and evil are behind a kind of gain and beauty, conscience and generosity are behind a kind of loss, then please choose the latter, because choosing the latter also means choosing virtue! In our expressway toll industry, employees like Zhuang Guanghuai always support their souls with silent efforts. For them, they don't need commitment, they just need action. Yes, they have never been vigorous or written a magnificent chapter, but they are like a clear spring flowing out of the valley, transparent, shining and crisp! We applaud the practitioners in the expressway toll industry!
Speech on the civilized service of expressway 2. Leaders and colleagues:
Hello everyone!
I am an ordinary toll collector at Baiyin East Toll Station of XX Highway Management Office. My name is XXX.
I remember when I was not a toll collector, every time I passed the toll booth, I was envious when I saw the toll collector in uniform. Finally, one day, I also became a toll booth employee, and I did it for ten years. Ten years of charging experience made me realize how empty my envy of toll collectors is and how superficial my understanding of charging work is. Every day, in a toll station less than five square meters, uniforms are not only a kind of air, but also a kind of responsibility. Behind the smiling face of every toll collector, there is a hard time.
Some people say that charging is a simple job that anyone can do, but only those who really do it will appreciate the hardships and hardships of charging and taste the ups and downs. Charging work is very hard, not only because of the snowstorm, heat, harsh noise pollution, suffocating automobile exhaust and repetitive monotonous charging process year after year; It is difficult to collect fees, not only because drivers and passengers don't understand and cooperate, but also because they are wronged and humiliated. The toll collectors are ordinary people, with their own personal dignity and their own joys and sorrows. However, when serving drivers and passengers, even if they are wronged, they will even face insults and insults. In order to maintain the image of highway people, all grievances should be buried in their hearts.
I can't forget that winter ten years ago. I came to the Bailan Expressway in the early days of opening to traffic and became a toll collector. The hardships at the beginning of the station were beyond my imagination, and the semi-militarized management was no less than the training of recruits. I feel afraid of difficulties in the face of monotonous charging work.
When we first arrived at the toll booth, we were all only eighteen or nineteen years old, which was a very youthful age. The current toll station has the shortest charging time of half a year and the longest charging time of ten years. We have a * * * habit, that is, we seldom ask for leave. Some families are in the countryside, old and young, and some are mothers. As a mother, this job is my son's longing and attachment, and it is also my lover's concern. Some are in their youth, but there is no leisurely stroll. When asked what we were most afraid of at the toll booth, nine times out of ten we replied that we were afraid of working at night. Tell the truth. It is false that we don't sleep for eight hours at night, but since we have chosen this job and sat at the toll window, there is no reason for us to go to work and sleep. Some familiar drivers often tell us that it's comfortable to see you sitting in the toll booth in broad daylight, and sometimes it's pitiful to come over in the middle of the night and see you sitting straight at the toll window. We just laughed it off. Is the job comfortable, let alone miserable? In fact, in our daily life, the outside world is no different, but everyone has a different attitude towards life. As long as we maintain a positive and optimistic working attitude, work will reward us with pleasure and happiness!
In fact, everyone has such an experience in life: every sincere smile and every sincere language can always make us feel incomparable kindness and happiness. We all sincerely hope to see such a smile and hear such a language. Therefore, as an ordinary toll collector, we should dedicate our most sincere and beautiful smile to every driver and passenger to show the spirit and professionalism of our toll collector!
The smiling service we advocate is the natural expression of several basic psychological qualities such as healthy personality, optimistic mood, good cultivation and firm belief. It is a sincere smile, not a flattering smile; It is a heartfelt smile, not a sarcastic ridicule; It's a light smile, not a dry smile.
Smile is the most beautiful dress, a golden bridge to communicate with the soul, a caring with body temperature, a quality, a quality, and a pleasant feeling of "who will work for after the flowers are picked into honey".
Working in the service industry, smiling is a necessary etiquette, but that kind of smile should never be forced to smile. Someone once described it like this: life is picturesque, and the smiling picture adds bright colors. Life is like wine. Smiling, the wine is full of attractive fragrance. Life is like a song. With a smiling song, there are more moving melodies. Life is like a book, a book with a smile has a shining theme. Today, I want to say that the service of our charging industry also starts with a smile! Because when we enter the toll lane, the first thing that comes into our eyes is neither all kinds of equipment nor uniform clothes, but our faces, our smiling faces with true feelings!
I remember once handing out passes at the ticket booth. At the same time, the driver smiled and said, "Thank you!" ".Only this voice has made me unforgettable. Inadvertently, it seems that a warm current melts into my body. I just smiled according to the requirements of the industry, but I got the warmth like spring breeze.
Working in such an ordinary post will inevitably feel hard and boring, and it is inevitable to be in a bad mood. However, as long as we understand the meaning of happiness, we will not be affected by negative emotions. Straighten up, raise your head, give yourself an encouraging smile first, and release all happy emotions. A happy smile on your face will make others feel our sincerity and naturally trust our service. Just a smile will make the atmosphere harmonious, and just a smile will make the service easier. In this post, everyone is an image, everyone is a window, and our smile is a flower in the window. An elderly driver once said to me, "Why don't you laugh at work? Are you in a bad mood? " Then give you a smile and be happy at work. "Give someone a rose and leave a lingering fragrance in your hand". I believe that the old man's smile is sincere and friendly. We don't know each other very well, but he gave me a gorgeous smile like sunset glow. It is true that smiling can make strangers feel kind and happy. When you smile at others, others give you friendship, and you get a precious emotional gift without paying anything. There is a saying that a smile costs nothing, but creates a lot of value.
After these years of work, I gradually understand that if I love life and work, I will forget all my unhappiness. Smiling is a respect for others and an affirmation of yourself. Although the ticket booth is small, it is of great significance. That is our "position" and our "window" to show our youthful style and industry image. Our conscientious work, obscure dedication, with a sincere heart, send a warm greeting and a sweet smile, and the spring breeze will bloom with flowers.
I began to smile and made it a habit. No matter what others laugh at me, I firmly believe that smiling is the correct attitude towards everything. Seriously carry out every step of the operation, always give others a smiling face, neither humble nor supercilious, and bring others happy enjoyment with my confidence.
If you were a drop of water, would you moisten an inch of land? If you are a ray of sunshine, do you light up a little darkness? If you were a screw, would you stick to your post forever? This is a passage in Lei Feng's diary, telling us that no matter what kind of post we are in, we should give full play to our potential and make the greatest contribution.
When the activity of "Striving for Excellence" was vigorously carried out, we devoted ourselves to the activity with full humanistic feelings, and combined with the great development situation of Gansu Expressway, put forward the activity of changing ideas and deepening service. Starting from the actual work of this post, starting with standardizing the operation process and optimizing the service environment, the slogan of "building a harmonious window and building a first-class team" was put forward, and the "six ones" service standard was creatively put forward, namely, laughing at the youth, being kind to the elderly, accommodating the arrogance, helping the difficulties, treating the opponents sincerely and being patient with the inquirers, which further improved the service quality. At the same time, we have always insisted that all staff carry out mutual assistance and learning activities after work, which has improved the overall business skills.
Toll station is a big family, which needs mutual trust, mutual understanding, mutual cooperation and mutual help among employees. If there are contradictions between toll collectors because of shift change time, cleaning amount, post adjustment and work efficiency, they resent each other and tear each other apart, then the work can't be completed or it can't be completed well. It can only be a bad image and the window is not "bright". As a toll collector, we should firmly establish the concept of integrity, overall situation and discipline and oppose liberalism. We should avoid making irresponsible remarks, spreading gossip, making irresponsible remarks behind people's backs and creating contradictions. These liberal behaviors are the main factors that affect unity. Everyone's living environment and growth experience are different, and their personality is also different. Some are meticulous and pay attention to details; Some are practical and don't pay much attention to form; Some are strict with their work requirements and are resolute; Some are tolerant and advocate self-consciousness; Some are frank, others are subtle. But in any case, we are required to be less suspicious, more caring and loving, and give others more sense of security and warmth, so as to carry forward a melody from top to bottom, sing a voice and twist it into a force to move forward towards a goal. Form unity between teams and groups to make up for each other; Only by uniting and helping each other can colleagues truly form a good atmosphere of taking the overall situation into account, knowing the general situation, stressing unity and dedication.
Spring has gone to summer, and ten years have passed in a blink of an eye. With the extension of the expressway, I am growing day by day. Looking back suddenly, working in a toll booth has become a valuable asset in my life. I can't forget that in the three-foot ticket booth, we greeted every driver and passenger with a smile and said "hello"; I can't forget the shy and happy smile of the toll collector who collects money. I can't forget the Spring Festival I spent with my colleagues at the toll booth. I can't forget the ten years of wind and rain, ten years of tempering, and we dedicated our enthusiasm and regretless youth to our beloved highway cause. The plaque is condensed with our sweat, recording our footprints of fulfilling our promises and contributing to society, and shining with our glory and pride.
This is the glory of ordinary road people, not to get flowers or applause, but to warm everyone on the road in the cold night with sincere wishes, throw the blood and sincerity of youth into this long road, and build a better tomorrow with lifelong love!
Thank you!
Speech on civilized service of expressway. Like Chaoyang, the young expressway industry is full of vitality. The brand-new Kunshi Expressway is a stage for me to show my life. Stepping into the toll station of Xiaoxicun and embarking on a new life journey, I dare not expect to enjoy it. I just want to experience the value of life from different angles, show the brilliance of youth and leave beautiful memories for yesterday.
Hello! Please wait a moment! Bon voyage ... warm words, like a cup of hot tea, warmed the hearts of every passerby, and those kind and gentle smiling faces, with sweet smiles, appeared in front of every driver and passenger. This is a portrayal of the real life of toll collectors in Xiaoxicun toll station of Kunshi Expressway, and I am an ordinary member of this big family, and I found my dream here.
Perhaps in the eyes of others, charging is a monotonous and ordinary job, but it is in this seemingly simple job that every toll station has many touching stories. On the afternoon of June 22, a Jinbei car drove into the toll booth. As soon as the car stopped, the driver said, don't you have to pay for the old soldiers who died in the car? I said grumpily, what's the big deal about dragging a dead person? Please pay 30 yuan. Pa a stack of Mingbi smashed in my face: Feel free to use it, keep the change! The driver said angrily. Before I could speak, the window in the back row opened and a red-eyed aunt shouted at the driver, that's enough! Aunt smiled and handed me the money in 30 yuan, and said softly, girl, I'm sorry, he is a clown. Don't dispute with him, just accuse him. I took the money from menstruation stiffly. Looking at the distant car and the red money in front of me, I cried, not tears of resignation, but tears of shame and self-blame. From bad service attitude to a pile of money, and then to aunt's smile, that sentence, girl, I'm sorry, let me understand, put on this uniform and stand at this window, all toll collectors and I have to ask such a question worth pondering: how to do a good job in civilized service?
Smile and serve with your heart, even if you endure grievances, you should also reflect the requirements of the service industry. We have such toll collectors. At the time of shift handover, the paid tonnage of a truck did not match the actual tonnage, and there was a case of large tonnage and small standard. So I checked his road maintenance fee and asked to pay the toll in full according to the actual tonnage. The driver swore: it's not yours that overcharged. Why are you so serious? Took out a hundred-dollar bill, spat, wrapped it and handed it to the toll collector, calling: Hanako, take the flowers. Due to such insult, she shed tears and swallowed back what had come to her mouth. She thinks that she is working, and everything she says and does is related to the civilization of a unit. A little negligence can easily become the focus of society. She endured grievances and anger, and after handing the change and bill to the driver, she did not forget to smile and say, Master, have a safe trip! The car roared past. When she was in tears, she continued to smile and said to the driver next to her: Hello, please wait a moment, have a safe trip! In this way, one car, two cars, three cars ... always smiling and serving every passing driver and passenger seriously. There are many toll collectors like this around us. In the face of difficulties, we put away our smiles and resolve the deadlock. We offer sincerity.
On May 1 this year, before I could speak, a driver said like an old friend, Hey, it's you again? I really appreciate the driving guide you gave me last year. Although I don't remember this driver, my service made him remember me and Kunshi Expressway.
2 1 century is an era of paying attention to civilization, and all walks of life are striving to improve their sense of hospitality. The customer is God. As long as God is satisfied, our work will be finished. So we should work hard to serve hard. When the driver comes to the toll booth from afar with a tired body and loneliness all the way, he will feel at home and be grateful when he sees your knowing smile and cordial greetings, because a smile is the most peaceful communication language.
Smile is sunshine, smile is rain, it can not only warm other people's hearts, but also moisten your own, especially women's smiles, which are the most beautiful flowers in the world! It can make you relax in a tense atmosphere, ease in a stalemate atmosphere, and even explosive opposition will melt the ice and snow. So when we meet an irrational driver, we can laugh once more and laugh once more.
In this new era of paying attention to service and advocating civilization, let all of us who are determined to contribute our youth in this position, all those who are willing to bring a civilized smile to every driver and passenger, and all those who are willing to bring a little warmth to others' journey, carry out civilized service to the end!
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