In daily study, work or life, everyone has used deeds materials. Deed materials refer to written publicity materials written by collectives and individuals with outstanding deeds in this unit. There are many precautions in writing deeds. Are you sure you can write it? The following is the advanced deeds of toll collectors of 202 1 Expressway compiled by me. Welcome everyone to learn and refer, I hope it will help you.

1 toll collector's advanced deeds and materials. Charging work is the window of toll station's external service. As a front-line toll collector, when she put on this dress, she knew that her position was small and her influence was great. Your every move, every word and deed affects the people's views on the work of the toll station and represents the image of the toll station. In March, 20 14, she joined the New Changjiang Company and became an ordinary member of the front line of charging. In the past three years, she explained all her enthusiasm in the new Yangtze River with a grateful heart. Meet every day's work with a proactive attitude, obey the arrangement of the leader, cooperate with the work in the station, get along with colleagues, remind yourself to work hard and serve patiently before going to work every day, and constantly improve your business ability, and ask yourself to do more things every day, pay more, work harder, not complain, not impetuous, honest and practical.

From May, 2065438 to May, 2004, the charging department of our company launched the "Star of Civilized Service" selection activity. Under the supervision of department leaders and stationmasters, she strictly abides by the company rules and regulations, the professional code for toll collectors and the provisions of civilized service assessment and scoring, corrects the service attitude, and always treats others politely and helps others, making drivers and passengers feel that they are "smiling and in a good mood in the past". Faced with the rough entanglement between drivers and passengers, she didn't find any reason to fight back, but put herself in the driver's and passenger's shoes, trying to understand the driver's and passenger's thoughts, looking for the reasons subjectively and seeing if her policy explanation was in place. On the basis of ensuring that she paid taxes according to the regulations, she didn't laugh. There is always a belief that we should face the difficulties with a smile, resolve the deadlock with patience and impress the driver with sincerity! Adhere to civilized service, constantly be strict with yourself, and strive to advance to a higher level. With the consistent help and guidance of colleagues and station leaders, by the end of 20 14, we have been selected as a five-star civilized service star continuously and never stopped! Became a benchmark figure in the whole line, and set off a craze for all station employees to learn from her at Guigang toll station.

The biggest difficulty for toll collectors is not the hard work and monotonous work, nor the ubiquitous noise, dust and waste gas, but the incomprehension, difficulty and even use of force by drivers and passengers. You may be able to explain patiently when the owner is pestering for 5 yuan 10 yuan, and you may be able to cope with all kinds of evasive means, but it is not easy to restrain your anger when he spits the bill in your hand, when he throws the soda bottle at you, when he speaks ill words or even fights, so let's tell you what happened to her:

I once received a BMW owner. "Hello, please submit your pass card!" She is kind. Tell him. The driver handed a card impatiently and fell to the ground after a while. The driver took a contemptuous look: hurry up! The owner said. I was speechless for a while, but I still wanted to forget it and do a good job of service. I walked out of the toll booth with a smile, picked up my pass card from the ground and gently said to him, "I'm sorry for wasting your time." Then I went back to the booth, smiled and insisted on the whole charge, and said, "Welcome to Liuxing Expressway again." The driver was at a loss, apologetic and left as soon as he stepped on the gas pedal. When he left, he said thank you and goodbye At this time, let us feel the power of smile, tolerance and humility.

In the "One Million (Hundred Days) Error-free Quality Toll Collector" competition held by the company department, he was elected as one million error-free quality toll collector for five times. In the comprehensive post assessment, the assessment score is never lower than 98, and the average assessment score is above 100. Is the favorite colleague in the station! It is worth mentioning that she won the first prize in the "Love and Dedication" speech contest held by the company's Guigang toll station in September this year, which fully demonstrated her overall strength and level, and also reflected her seriousness and heartfelt love for her work.

Engaged in toll collection for nearly 3 years, 20 14 won the title of "advanced individual" of Liuxing Expressway. She always takes honesty, hard work and careful charging as the working principle, and is strict with the quality of service. She has established a good image of serving the toll collectors in a civilized way with the "three beauties" of beautiful appearance, beautiful language and beautiful mind, and won praise and praise from drivers and passengers in the past with her patient and meticulous work attitude. There have never been any complaints about service quality.

The toll collector shoulders the heavy responsibility of "not leaking applications and not accepting them". When she meets some drivers who don't want to pay or even deliberately make things difficult, she tries to be patient and meticulous. No matter the weather changes, the location of vehicles and goods, or the excuse of drivers, every green car will overcome various reasons and check every car patiently and carefully. In the face of various means of fare evasion, she took measures such as guiding vehicles in front of the stage, never engaging in malpractices for personal gain, always insisting on charging according to regulations, and resolutely intercepting and cracking down on fare evasion, thus avoiding the loss of tolls. The successful case of fare evasion has achieved remarkable results and won unanimous recognition from colleagues.

Since Comrade Chen took part in the charging work, he has conscientiously implemented the national charging policy, strictly abided by various rules and regulations and professional ethics, and always maintained a pragmatic and pioneering work style. From doing every little thing well, he created extraordinary achievements step by step with hard sweat and silent dedication! Under the new situation of harmonious development of transportation, as an ordinary toll collector, she has won high praise from leaders, colleagues and drivers with high work enthusiasm, skillful business skills and excellent service level, actively responded and enthusiastically participated in various public welfare undertakings and social activities, and made her due contribution to the sound and rapid development of guangxi traffic.

Advanced deeds of expressway toll collectors II. I'm a young girl who just joined the expressway toll collector for a few days, so I'm still unfamiliar with the toll collection business, and I haven't made any sensational achievements in my work. Compared with many colleagues, they stick to their ordinary posts for a long time and dedicate their warm and intimate smiles and words to drivers and passengers from all over the world, which makes me moved and educated! After several days of study, under the careful guidance of the monitor and the old toll collector, I was still nervous at first, and now I can skillfully operate the charging procedure. Now let me sum up my working experience and feelings during this period:

Smile service is the focus of expressway window image and the key to improve window service. The toll collector keeps smiling at work, which is not only a respect for others, but also a beautiful performance of caring and sincerity. I have to deal with all kinds of drivers at work every day. Sometimes you will meet irrational drivers and be dissatisfied with the charging standard. I feel terrible when I make rude remarks and complaints. I have never been scolded like this, but I still have to keep a peaceful mind, sweet smile, excellent service and patiently explain everything to the drivers! So that they can understand our work and cooperate with us. Of course, there were moments that moved me. When some high-quality drivers and passengers pass by, they will see you smiling so sweetly and ask: What happened today? What a sweet smile. These are also affirmation and encouragement for my work.

I remember once when I was working in the green channel, I lost 20 yuan because of carelessness. I was really upset at that time, and I kept thinking about it in my mind. At that moment, I realized that my business level was not enough. I was ashamed of my negligence, so I made up my mind to study hard, improve my business and prevent and reduce mistakes.

With the last lesson, I study hard in the charging work, and ask if I don't understand. Now you can skillfully operate the process. Proficient in the charging nature of various models, so that each car can verify the model, count the money skillfully, find the money carefully, and ask the monitor for help if you don't understand the problem, which effectively reduces the error rate and improves the work efficiency with the passage of time.

In my opinion, the toll collector is actually repeating civilized expressions day after day, busy collecting fees and issuing cards. Breathing a lot of automobile exhaust every day, I also smile and welcome colorful and various vehicles, and welcome drivers and passengers who are sent to all corners of the country. Live by singing "Hello", "Goodbye" and "How much I charge you, how much I exchange for you" every day.

In the eyes of outsiders, highway toll collectors have desirable jobs, good working conditions and decent and beautiful scenery, which are enviable and fascinating. As everyone knows, it also has its own hardships and difficulties. Due to the particularity of toll collectors' work, it is decided that they will pay more than they get. The toll station implements semi-military management, has strict organizational discipline, has little freedom during work, and cannot leave the toll station at will or go to the toilet overtime; Furthermore, the toll station is a service window and a window to show the good professional image of the expressway. We are willing to ask for high-quality civilized service, singing, collecting money, civilized language and smiling service!

I know that there is a big gap between me and the efficiency requirements in any aspect, but I will actively cooperate with the monitor, improve my business ability and quality through continuous learning, and be a qualified toll collector with assured leaders and satisfied drivers.

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