First, constantly strengthen their own capabilities. Flight attendants should have solid professional ability, be proficient in airborne equipment, service skills, and the ability to handle various events under various normal and abnormal conditions. During our flight, passengers often ask us some professional questions, such as why flying from Xinjiang is faster than flying from Xinjiang, what service we can enjoy in first class and why we are always delayed. This requires flight attendants to constantly enrich their professional knowledge, so that your team members admire you and support your work.

Second, show the driving ability as a flight attendant. You shouldn't be above others, but you must suffer first. You shouldn't just talk, don't touch. Pay attention to your words and deeds, ask your team members to do it first, and set an example in everything. I often hear some flight attendants complain: "Today's passengers are bored to death, so many things!" I have complained before, and even dreamed of quarreling with that picky passenger. But after flying for many years, I realized that these are all our own mentality problems. We are in the service industry and have no right to choose passengers. It is impossible to serve only accommodating passengers. Bring some good lessons to the new flight crew and let them experience the bitterness and sweetness of flying. In this way, under your subtle influence, the team you lead will do as well as you.

Third, the ability used by people When arranging the number of players, the flight attendants should carefully observe and know fairly well. Because each team member has different habits, personality and working ability, he likes to do things in an orderly way, is suitable for being a kitchen number, and is responsible for welcoming high-end passengers with a good image and enthusiasm. Flight attendants should make good use of their own strengths, restrain their own shortcomings, and give team members a platform to fully display their talents.

Fourth, the ability to take responsibility is inevitable in the process of flight service. As a flight attendant, you should take responsibility and distinguish right from wrong. Reward the right place, communicate actively if there is misunderstanding, and play a supervisory role; If you do something wrong, you should be brave enough to admit and correct it, instead of just passing the buck. It's none of your business, and don't criticize team members in front of passengers or colleagues.

Verb (abbreviation for verb) has strong communication and coordination ability. "God gave us tongues and ears, so what we hear from others may be twice as much as what we say." The intention of this Greek philosophy is to tell us to listen more, talk less and communicate more. Respect colleagues, be fair and reasonable, and improve the relationship between team members and passengers. In flight, we often encounter problems such as delays and complaints. A good flight attendant should have good communication and cooperation skills, use different communication methods when encountering different problems and occasions, and strive to solve everything satisfactorily and handle every dispute well.

6. Magnetic Cohesion The ocean is made up of every water molecule. Flight attendants must pay attention to the feelings of each team member, arrange work and rest reasonably, and comprehensively use various incentive methods in different management stages in order to stimulate the enthusiasm and enthusiasm of team members. An excellent flight attendant will focus on cultivating harmonious interpersonal relationships, creating opportunities for team members and making each team member feel that he is an important member of the team. When something happens, he will work hard together to finish it. The management of the crew is actually the final play of cohesion.

Seven, the ability to control the overall situation, flight attendants in the work should be planned, targeted, clear work tasks and regulatory requirements, grasp all the circumstances, so as to have answers. I remember when I was flying, there was a flight, and the plane would land in ten minutes. I suddenly got a call from the flight attendant saying that I would meet in the front cabin, and my heart thumped. Sure enough, the flight attendant told me that the landing gear of the plane could not be put down, so we had to make an emergency plan first. If it still could not be put down, we had to make a forced landing. This is like a bolt from the blue for me who just flew. I suddenly panicked and looked at the other players at a loss. At this time, the stewardess's calm tone stabilized our mood, arranged the work in various regions, and made us full of confidence and cooperate with each other. In just a few words, we suddenly understood our responsibilities, and ensuring the safety of all passengers on the plane is the ultimate goal. Therefore, in an emergency, only with good psychological quality and orderly command ability can the flight mission be successfully completed. In a word, if you want to be an excellent flight attendant, you must have the above comprehensive management ability, so as to bring out a high-quality team member and ensure flight safety and quality service.

Programmatic service mainly aims at passengers' sexual requirements. Personalized and humanized service is extended on the basis of programmed service. How to make our passengers enjoy a more personalized and humanized comfortable journey is the biggest goal of every excellent and about to become a flight attendant. When we regard seaman's work as the cause we are striving for, it is no longer just mechanical programming of delivering food and water, but full of excitement and pride. I am excited about the little fun in flying and proud of my positive attitude towards life. In China Southern Airlines Building, although I am only a tile, I will work hard with every tile to win glory for this beautiful skyscraper.